Ross-Simons Questions & Answers

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Here’s what consumers have asked with answers from Ross-Simons staff and previous consumers.

5 questions answered

0% answered in 1 day

Question:

Hello, i would like to know if your jade, sapphire, and ruby stones are genuine gemstones? Hello, i would like to know if your jade, sapphire, and ruby stones are genuine gemstones?

Answer:

Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.

By Unai P. on 3/23/24

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Question:

I can't get my discount code, n see that other customer couldn't use it at checkout...what gives? I can't get my discount code, n see that other customer couldn't use it at checkout...what gives?

Answer:

Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.

By Barbara J., over a year old

Question:

Are the diamond cut white gold childrens hoop earrings really shiny. i do not want just a metal look. i am looking for a high shine. Are the diamond cut white gold childrens hoop earrings really shiny. i do not want just a metal look. i am looking for a high shine.

Answer:

We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.

By Barbara J., over a year old

Question:

Looking for gold paperclip bracelet Looking for gold paperclip bracelet

Answer:

Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz

By Barbara J., over a year old

Question:

I bought 18k gold italian earrings as a gift. they arrived with soldering marks on one earring! gross! I bought 18k gold italian earrings as a gift. they arrived with soldering marks on one earring! gross!

Answer:

We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.

By Barbara J., over a year old

Question:

If earrings are.25 ct's, does that mean total weigh or per earring

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Ross-Simons Questions & Answers

Hello, i would like to know if your jade, sapphire, and ruby stones are genuine gemstones? Hello, i would like to know if your jade, sapphire, and ruby stones are genuine gemstones?

I can't get my discount code, n see that other customer couldn't use it at checkout...what gives? I can't get my discount code, n see that other customer couldn't use it at checkout...what gives?

Are the diamond cut white gold childrens hoop earrings really shiny. i do not want just a metal look. i am looking for a high shine. Are the diamond cut white gold childrens hoop earrings really shiny. i do not want just a metal look. i am looking for a high shine.

Looking for gold paperclip bracelet Looking for gold paperclip bracelet

I bought 18k gold italian earrings as a gift. they arrived with soldering marks on one earring! gross! I bought 18k gold italian earrings as a gift. they arrived with soldering marks on one earring! gross!

If earrings are.25 ct's, does that mean total weigh or per earring

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