• Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 6,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    748
  • Shipping
    45
  • Quality
    5990

Proactively asks for customer feedback

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 92.3%
Positive
1,323
Neutral
55
Negative
56

Instant Feedback

37,191 reviews

38
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How would you rate Ross-Simons?
Top Positive Review

“Lovely bracelet”

Marjorie S.
11/5/24

This bracelet fits well on my small wrist, is comfortable to wear, and looks great alone or stacked with other narrow bracelets. The elastic style is handy to use and hopefully it will hold up over time.

Top Critical Review

“Monogrammed pieces”

Stace L.
9/22/24

Hello friends, I have bought from you in the past and I don't like to say that; I found the quality very poor. One was a gift for my sister and I will not give it to her because of the appearance, durability and weight. I'm usually very happy with your pieces. Very dissatisfied..

Reviews (6,226)

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Reviews that mention popular keywords

shopping experience (592) quality jewelry (263) customer service (676) sterling silver (107) quality products (169) web site (318) ross simons (2652) post office (16)
Thumbnail of user marjories462
Pennsylvania
1 review
1 helpful vote
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November 5th, 2024
Verified purchase

This bracelet fits well on my small wrist, is comfortable to wear, and looks great alone or stacked with other narrow bracelets. The elastic style is handy to use and hopefully it will hold up over time.

Quality
Thumbnail of user susans8958
New York
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

My husband gifted me recently with 2 beautiful necklaces.
I've felt bad because the catches are difficult for either of us to manage so I rarely wear them. I don't want him thinking I don't like or appreciate his gifts.
Now I feel so happy with these strong magnetic clasps

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

The Magnetic Clasps work wonders when putting on and taking off your necklaces! Glad you found them and love them!

Thumbnail of user lesliep746
Texas
1 review
2 helpful votes
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October 12th, 2024
Verified purchase

My daughter has been eyeing these earrings for a couple of years but never though she would have them. (Kind of pricey). My husband and I decided to surprise her. It was worth every dollar to see her reaction! They are BEAUTIFUL on her!

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

It makes us so happy to learn that your daughter loves the earrings! The Lapis is so popular and unique, and we hope she enjoys them for years to come!

Thumbnail of user joannek725
New York
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

The CX Station Necklace in sterling silver is beautiful and very good quality. It's perfect for every day, layering or dressing up. The shopping experience was easy and straightforward. Great selection of items offered too.

Reason I chose this business:

Store was having a Fall sale.

Quality
Thumbnail of user eileeng372
Michigan
1 review
1 helpful vote
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October 28th, 2024
Verified purchase

My order arrived in quick fashion, items packaged securely and discreetly. The Amber Acorn earrings are more beautiful than the picture online, substantial but not overdone. The details of the craftsmanship are wonderful. I cannot wait to wear!

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

The Amber Acorn Earrings are perfect for the fall season! We are thrilled to learn that you love them, and know you will wear them well. Thank you for shopping with Ross-Simons!

Thumbnail of user kimberlys3000
New Hampshire
1 review
1 helpful vote
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October 5th, 2024
Verified purchase
• Updated review

I have been eyeing these diamond earrings for a while, but just happened to see that there was a sale so I went ahead and bought them for myself. I was not disappointed by their sparkle, in fact they look exactly as pictured. I highly recommended!

Quality
Good selextion
July 14th, 2024
Verified site experience
• Previous review
Thumbnail of user rebeccar2056
Virginia
2 reviews
1 helpful vote
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October 7th, 2024
Verified purchase
• Updated review

I have a terrible weakness for beautiful jewelry, and Ross-Simons really knows how to tempt me!
This chain is delicate and lovely, a shimmering golden delight. It will be perfect for my smaller gold pendants.
Great selection, great prices, and fabulous financing!

Quality
Great items, though a better variety of gold chains...
October 1st, 2024
Verified site experience
• Previous review

Great items, though a better variety of gold chains would be nice.

Reason I chose this business:

Wanted a somewhat heavy gold chain to wear every day.

Beautiful!
June 13th, 2024
Verified purchase
• Previous review

This ring is a true work of art. Is is perfectly gorgeous. I love Byzantine jewelry.

Quality
Thumbnail of user mark35
California
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

My husband bought me the 10 carat London blue, pear shaped, diamond & white gold ring for our 40 th wedding anniversary. It is the most stunning, well made, blue topaz that I have ever seen. I love wearing it & it looks much more expensive than the price it was offered at.

Quality
Thumbnail of user bonniee251
Virginia
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I have been a customer for many years. RS has always provided a quality product with great service from ease of ordering to quick shipping. The item I ordered was very inexpensive but so cute I could not resist getting it. It is a bracelet and very fine gold chain. I am afraid to wear it as it appears so delicate. I have not decided it I'm going to keep it. First time I have been disappointed with a purchase which is why I gave this review 3 stars, normally would be 5!

Quality
Thumbnail of user lydiap203
Tennessee
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I found the perfect earrings for my mil for Christmas. Her favorite color is red and the pearl earrings with red enamel cardinals are absolutely gorgeous. I also picked myself up a adorable sterling bracelet with mother of pearl heart inset. And a beautiful multi blue/white gemstone necklace. All pieces arrived quickly and packaged beautifully. Thanks yet again for amazing pieces of jewelry at awesome prices

Reason I chose this business:

Love all my previous pieces

Quality
Thumbnail of user lorettas372
Maryland
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

The photos of the jewelry are beautiful and make the products attractive. In reality, they look cheap. This order was a birthday gift to myself and I am tremendously disappointed. I'll not order here again.

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret that you were not satisfied with the pieces you chose. They are some of our most popular pieces, so it is surprising to us. Of course, we always want you to be 100% satisfied with your pieces and offer a 30-day return policy. You can easily start the return online, where you can print a label. We hope you will give us another chance!

Thumbnail of user lorraineh368
Connecticut
1 review
1 helpful vote
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September 24th, 2024
Verified purchase

Love your products! Ordering from the catalog is very easy.
I have been a Ross Simon customer for 40 years. The quality of their products keeps me coming back!
Their fine jewelry is classic and made with excellent craftsmanship. I have never been disappointed with anything that I purchased at RS.
My latest purchase is a Multi Colored Jade "Good Fortune" bracelet, which I absolutely love!
Thank you Ross Simon!

Reason I chose this business:

I have Ross-Simon jewelry and I have never been unhappy nor disappointed with the quality and value.

Quality
Thumbnail of user patriciac3151
Florida
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase
• Updated review

I've shopped R*S for years. When I'm looking for jewelry, I always visit their online site because their selection, sales, and service are excellent. I was looking for a 20" pretty pearl necklace with a magnetic closure. The clasp on most pearl necklaces can be challenging to get on and off, but this set has a pretty magnetic closure that is so easy. And for the price, the pearls are beautiful. They are lustrous, well matched, and knotted. I'm very happy with this purchase.

Quality
I love RS; their sales, service and selections are...
October 21st, 2024
Verified site experience
• Previous review

I love RS; their sales, service and selections are outstanding. They offer quality products that you don't find other places.

Reason I chose this business:

Another great sale with beautiful products to choose from.

I love Ross Simons
August 19th, 2024
Verified site experience
• Previous review

I love Ross Simons. Beautiful jewelry, great sales and amazing selection.

Reason I chose this business:

My favorite jewelry shopping site.

RS sales, selection, and service can't be beaten
November 28th, 2022
Verified site experience
• Previous review

RS sales, selection, and service can't be beaten. I love shopping online with them; it's a fun and fulfilling adventure.

Reason I chose this business:

I make about 85% of my jewelry purchases from RS, and I always turn there first because I know I will find many items I love.

Thumbnail of user annettep376
California
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

I love this company, however my last order that was delivered by UPS was torn. The packaging was flimsy, and had a large tear. All five items were there, but one box was crushed. I recommend sturdier packaging that won't fall apart.

Very helpful.

Service
Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret the issue you had with the packaging. We will certainly forward your suggestion to the appropriate department. We hope you love your pieces, and thank you for shopping with us.

Thumbnail of user phyllisz67
New York
1 review
1 helpful vote
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November 1st, 2024
Verified purchase

The Mother of Pearl pendant is gorgeous, not sure why the pearls are on the backside but guess it's to mimic a real oyster shell. What ever the reason, it is really lovely. So glad I decided to buy it after looking at it for a few weeks.

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

So glad to learn that you love the Mother-of-Pearl pendant! You are right, the pearls are on the inside of the shell, to mimic where they would be in realty. Thank you for shopping with us!

Thumbnail of user stephenc2669
New York
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

It's a pleasure to work with a company that is actually the real deal and not just some fake social media brand drop shipping junk jewelry from AliExpress. Ross-Simons shipped us two quality pieces just in time for my sisters birthday and we couldn't be happier. The earrings were right in our price point and the quality was amazing. Would shop here again.

Quality
Thumbnail of user verityt12
California
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

A very pretty bracelet! I wear it with my watch and two other bracelets. It is 7.5" but seems bigger. I can slip it over my hand without undoing the clasp. The diamonds look larger than they are since they are surrounded by silver. For the price, a good buy.

Quality
Thumbnail of user chriss5354
California
1 review
1 helpful vote
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October 4th, 2024
Verified purchase

Love Ross Simons Annual Swarovski ornaments. Have been buying both large and small for several years now. Only wish the small ones would come with the year like the large ones. This will not stop me from purchasing the smaller versions in the future.

Quality
Thumbnail of user colinf181
Colorado
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

I mistakenly ordered the wrong length necklace for my wife. Customer service was quick to assist with arranging the exchange. The woman was very pleasant and could not have been more helpful and polite. I have done business with Ross-Simons several times now and I will surely continue 😎

Service
Quality
Quick and easy
November 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Previous experiences with Ross-Simons and your excellent customer service.

Very good
October 8th, 2024
Verified site experience
• Previous review

Very good. A little trouble navigating the purchase. Although I think I already established an account, I wasn't able to get on today.

Reason I chose this business:

Previous positive experiences 😎

Thumbnail of user rebeccaw2441
California
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Was excited to find a solid gold ring at such a great price! Turns out the ring is more thin than paper and looks very strange sitting on your finger unless you were to buy it 2-3x the size you need. Disappointed!

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We understand it can be difficult to depict size and weight online, that's why we always include dimensions and weight in the Product Details section online, as well as include a picture shown to scale of the piece on a model. We always want you to be 100% satisfied with your purchases and may return or exchange anything within 30 days of purchase. Feel free to reach out to us at 800-835-0919 if you need any assistance.

Thumbnail of user maiy39
Minnesota
1 review
1 helpful vote
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November 4th, 2024
Verified purchase

It arrived promptly and fast. The necklace was beautiful, true to its color and the weight is heavy, worth its price. The diamond were brilliant, the emerald was rich in its color. The gold chain is a bit dull, but overall its good. I will probably take it to be professionally cleaned to bring out more of the fresh gold appearance or looks. Overall. I'm happy with the purchase and would recommend it.

Quality
Thumbnail of user albertad27
Tennessee
1 review
8 helpful votes
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September 18th, 2024
Verified purchase

I ordered some large white real pearls made in Canada that were discounted on your summer sale. They looked so pretty on the model I never thought they'd be that lovely once they came. But they turned out to be exactly as pictured and I couldn't be happier. Now I need similar earrings? Have any?Thank you!

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We are thrilled to learn that you love the necklace! We do have similar earrings. Take a look at item 819516. It is the closest in size to the pearls that you have now. Thank you for shopping with Ross-Simons!

Thumbnail of user dr.dianer
Maryland
4 reviews
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase
• Updated review

I just bought several lovely pieces of jewelry as Christmas gifts for the girls and women in my family. They were all on sale and a bargain,and all were beautifully made earrings and necklaces. I know my relatives will be thrilled!

Reason I chose this business:

Product availability and prices.

Quality
Such pretty jewelry at bargain prices!
October 24th, 2024
Verified site experience
• Previous review

Such pretty jewelry at bargain prices! I just did my Christmas shopping—easy/peasy!

Reason I chose this business:

I have been buying from Ross-Simon’s for many years. Your sales are wonderful!

Shopping at Ross Simon is always a good experience
October 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

What I wanted was on sale, and I had a $50 coupon.

Love the merchandise!
September 28th, 2024
Verified site experience
• Previous review

Love the merchandise! Easy shopping! Great prices!

Reason I chose this business:

Because Ross-Simon’s always has what I want— but if I don’t like it, I can always return it.

Thumbnail of user kyleh1586
Michigan
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

White bubble wrap is a cheap packaging method for such a high quality product. Last impression was Ross Simon was cheap. The jewelry boxes are easily damaged in cheap plastic bags. Not helpful when it is a Christmas gift.

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret you aren't pleased with the outer packaging material, but we have found it keeps the product safe and secure. If there is any issue with your product, please contact us direct at 800-835-0919 so we may assist.

Thumbnail of user stacel3
Connecticut
1 review
1 helpful vote
  • Send Message
September 22nd, 2024
Verified purchase
• Updated review

Hello friends,
I have bought from you in the past and I don't like to say that; I found the quality very poor. One was a gift for my sister and I will not give it to her because of the appearance, durability and weight.
I'm usually very happy with your pieces.
Very dissatisfied..

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. A private message has been sent.

Excited for arrival
September 12th, 2024
Verified site experience
• Previous review

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 11 days

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