• Rugs.com

Rugs.com

Write a Review

Overview

Rugs.com has a rating of 4.7 stars from 5,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 95%
Positive
1,649
Neutral
33
Negative
54
124
See all photos
How would you rate Rugs.com?
Top Positive Review

“Karl Rocked It”

Terri S.
10/4/24

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,040)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (222) credit card (24)
Thumbnail of user beverlym1824
Washington
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Thumbnail of user terris879
Indiana
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Thumbnail of user carola900
California
3 reviews
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

Rugs.com is such a straightforward site. The options for size, color, rug materials are there to click; and BOOM, you're done. I have ordered from them a few times and am always pleased with the quality and prices.

Thumbnail of user vickia512
Arizona
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

This is the second time I've purchased from rugs.com. The selection of rugs is enormous. There is something for everyone in almost any color or size you would want. Customer service is excellent and rug quality is definitely worth the price. On top of it all, prices are very reasonable! I definitely Recommend rugs.com. Purchase your rug today!

Thumbnail of user susane1880
Florida
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

It was great to see how the rugs would look in my room. Good experience shopping.
I have 4 stars because I had a question. Tried to call them but was put on hold forever. Gave up before I could talk to anyone.

Thumbnail of user diannem543
New Jersey
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

I saw an ad for a very similar rug in a local store which retails at $350!. Then I "stumbled onto" this ad on Facebook for the same (or at least very nearly the same) design and colors for only $39! I was very pleased and placed my order immediately. Since I just now did that, have not yet received the rug but the purchase experience so far has been great!

Thumbnail of user barbarah3301
Colorado
2 reviews
1 helpful vote
  • Send Message
November 4th, 2024
Verified purchase

After having a wool oriental rug for 20 years, I was ready for a more contemporary change even though my old rug was still in good condition. Was hard to pick from the wonderful selection, but finally decided on one and am happy with my choice. I'm back now ordering a rug pad after not taking your suggestion to order one when I purchased the rug.

Service
Value
Shipping
Quality
Thumbnail of user zainabz7
Illinois
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Service
Value
Shipping
Quality
Thumbnail of user dorothym1442
Arkansas
1 review
0 helpful votes
  • Send Message
October 18th, 2024
Verified purchase

We loved the "view it in your room" feature which none of the other websites that we looked at had.
Just be careful to get an accurate picture to use for that AND take accurate measurements too.
Some of the styles had rug sizes within inches from one size to the next (7'x10' & 7'10"x10').

Thumbnail of user susanm6364
Georgia
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

I had just a little trouble because I ordered 2 rugs at first and wanted to add a third one of a different size. Once I figured that out the rest was very easy. In the interest of full disclosure, I am 83 yrs old.

Thumbnail of user pauls5914
California
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

I've rented a home with disintegrating vacuum slaying carpet as long as I can. People stumble on it. So I looked at WorldMarket at larger area rugs. Just depressing.
By contrast, this vendor's site in three clicks had an impressive array of natural fiber 10x13 rugs that were SUPER easy to navigate.
Ease of navigation and selection and checkout are top notch. So pleasant.

Thumbnail of user tammyb1687
West Virginia
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

My sister and I ordered a set of rugs to give my mom for Christmas. The colors are vibrant and rich. It took a little bit to get the octagonal rug to lay flat, but I think I got it and I'm sure she's going to love them!

Thumbnail of user lyndap231
North Carolina
1 review
0 helpful votes
  • Send Message
September 29th, 2024
Verified purchase

I set up an account with you and became a first-time buyer. From what I read on your website this entitled me to a 10% discount. I placed the order but was unable to find any way to recoup my 10% discount. Has this become invalid and is no longer your practice.

Thumbnail of user tinad891
Virginia
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

This was my first time ordering from Rugs.com. The site had a lot of choices that I liked and the prices were competitive. The Flash Deal was especially a good deal. I have not received the rugs yet so cannot comment on the delivery or quality. But the website and checkout experience was easy.

Thumbnail of user hermanb142
Wisconsin
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

I have been trying to find a suitable rug and smaller area rug for quite awhile now. Rugs.com had what I wanted and at a fair price. Shopping was easy, too. Checkout was a breeze. With free shipping and return, who can complain?

Thumbnail of user connieb563
North Carolina
3 reviews
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

I have purchased several rugs from Rugs.com and have been extremely happy/satisfied with their products and the quick delivery of their rugs. Every rug I have purchased has been just as it is described on their website and, the rugs are of a much better quality than I had assumed they would be! After shopping around town for quality rugs at an affordable price I am convinced I need look no further than rugs.com and will continue to purchase from them from now on. I highly recommend this site.

Thumbnail of user delanak3
New York
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

I have purchased rugs fromrugs.com now for about 26 years each time I needed a room size rug I purchased from them because they were cheaper softer. Thicker was just my choice of look and price of the rugs.

Thumbnail of user diw30
Connecticut
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

The website is easy to navigate. There are tons of options, in color, shape, and size.
One of the rugs I ordered arrived in the wrong color, but it works in another part of the house, so I ordered another in that " (not) wrong color" while ordering the correct color again.

I immediately loved the rugs that just arrived, so I took advantage of the sale, and the credits I earned, and just bought two more!

Shipping was super-quick, rugs are wrapped and edges well-protected.
I just moved, needing rugs that don't break the bank, and are well-made and affordable. Even my Greyhound is loving this soft, comfy rug, foregoing his very cushy bed!

Service
Value
Shipping
Quality
Thumbnail of user martir45
New York
1 review
0 helpful votes
  • Send Message
November 3rd, 2024
Verified purchase

Easy to order came in a decent amount of time. Good quality I love being able to view it in this room with the app that you supplied very help.
I did receive an email with a coupon to give a review and to send a picture, but I was not home at the time and I can't find that coupon. It was 20% off. I would like to order a matching rug to go with the one that I have, are you able to do that for me at this point?

Thumbnail of user annh2266
Illinois
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

This is the only place to buy rugs! They deliver exactly what you've ordered, and everything is so nicely made. I have rugs in every room of the house and they're all well made and perfect for the space.

Thumbnail of user maryk4262
Tennessee
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

I have ordered rugs from this sight before. The customer service is beyond excellent and the rugs are high quality, well made, and look so good in my space! The tool that enables you to see the rug in your room before you buy is amazing and really helped in making decisions! I will continue to purchase all rugs I will need in the future from rugs.com. I highly recommend them!

Thumbnail of user patriciap3992
California
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

I have bought these rugs several time now and I am never disappointed with the rugs themselves, and the quality of the service and shipping. They are timely in shipping and gracious if or when one needs a personal touch.

Thumbnail of user jamesd5729
Missouri
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

We have searched elsewhere for a rug with no success. We found poor selection, none to our liking. Until we came across Wayfair. Our journey through your online sight was a pleasurable experience. There were many styles to choose from. We put in the size and colors we wanted, and our rug appeared. We found just the rug we were looking for. All the available sizes for your rug styles is amazing. An added bonus was the sale price! Ours was 31 percent off, some I believe were up to 80 percent off.

Thumbnail of user joycem1390
Maine
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

I have ordered from Rugs.com before and was very satisfied with my purchase. I didn't hesitate to but this rug after having such good experience with the first one I purchased. I can always find the kind of rug I want and the designs I like with Rugs.com.

Thumbnail of user jod327
New Jersey
1 review
0 helpful votes
  • Send Message
October 25th, 2024
Verified purchase

Rugs.com has so many options. The website is so easy to navigate which is a plus for me. Just bought all new rugs for my main floor at such a reasonable price. Great prices, great selection and website easy to navigate. Just an all around great experience.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

How do I know I can trust these reviews about Rugs.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.7
5,040 reviews
Have a question about Rugs.com?