• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

Proactively asks for customer feedback

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Positive reviews (last 12 months): 95%
Positive
1,648
Neutral
33
Negative
54
124
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How would you rate Rugs.com?
Top Positive Review

“Karl Rocked It”

Terri S.
10/4/24

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,039)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (222) credit card (24)
Thumbnail of user terris879
Indiana
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Thumbnail of user carola900
California
3 reviews
0 helpful votes
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October 4th, 2024
Verified purchase

Rugs.com is such a straightforward site. The options for size, color, rug materials are there to click; and BOOM, you're done. I have ordered from them a few times and am always pleased with the quality and prices.

Thumbnail of user vickia512
Arizona
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

This is the second time I've purchased from rugs.com. The selection of rugs is enormous. There is something for everyone in almost any color or size you would want. Customer service is excellent and rug quality is definitely worth the price. On top of it all, prices are very reasonable! I definitely Recommend rugs.com. Purchase your rug today!

Thumbnail of user susane1880
Florida
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

It was great to see how the rugs would look in my room. Good experience shopping.
I have 4 stars because I had a question. Tried to call them but was put on hold forever. Gave up before I could talk to anyone.

Thumbnail of user diannem543
New Jersey
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I saw an ad for a very similar rug in a local store which retails at $350!. Then I "stumbled onto" this ad on Facebook for the same (or at least very nearly the same) design and colors for only $39! I was very pleased and placed my order immediately. Since I just now did that, have not yet received the rug but the purchase experience so far has been great!

Thumbnail of user zainabz7
Illinois
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Service
Value
Shipping
Quality
Thumbnail of user dorothym1442
Arkansas
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

We loved the "view it in your room" feature which none of the other websites that we looked at had.
Just be careful to get an accurate picture to use for that AND take accurate measurements too.
Some of the styles had rug sizes within inches from one size to the next (7'x10' & 7'10"x10').

Thumbnail of user susanm6364
Georgia
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I had just a little trouble because I ordered 2 rugs at first and wanted to add a third one of a different size. Once I figured that out the rest was very easy. In the interest of full disclosure, I am 83 yrs old.

Thumbnail of user pauls5914
California
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I've rented a home with disintegrating vacuum slaying carpet as long as I can. People stumble on it. So I looked at WorldMarket at larger area rugs. Just depressing.
By contrast, this vendor's site in three clicks had an impressive array of natural fiber 10x13 rugs that were SUPER easy to navigate.
Ease of navigation and selection and checkout are top notch. So pleasant.

Thumbnail of user tammyb1687
West Virginia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

My sister and I ordered a set of rugs to give my mom for Christmas. The colors are vibrant and rich. It took a little bit to get the octagonal rug to lay flat, but I think I got it and I'm sure she's going to love them!

Thumbnail of user tinad891
Virginia
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

This was my first time ordering from Rugs.com. The site had a lot of choices that I liked and the prices were competitive. The Flash Deal was especially a good deal. I have not received the rugs yet so cannot comment on the delivery or quality. But the website and checkout experience was easy.

Thumbnail of user hermanb142
Wisconsin
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I have been trying to find a suitable rug and smaller area rug for quite awhile now. Rugs.com had what I wanted and at a fair price. Shopping was easy, too. Checkout was a breeze. With free shipping and return, who can complain?

Thumbnail of user connieb563
North Carolina
3 reviews
0 helpful votes
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September 20th, 2024
Verified purchase

I have purchased several rugs from Rugs.com and have been extremely happy/satisfied with their products and the quick delivery of their rugs. Every rug I have purchased has been just as it is described on their website and, the rugs are of a much better quality than I had assumed they would be! After shopping around town for quality rugs at an affordable price I am convinced I need look no further than rugs.com and will continue to purchase from them from now on. I highly recommend this site.

Thumbnail of user diw30
Connecticut
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

The website is easy to navigate. There are tons of options, in color, shape, and size.
One of the rugs I ordered arrived in the wrong color, but it works in another part of the house, so I ordered another in that " (not) wrong color" while ordering the correct color again.

I immediately loved the rugs that just arrived, so I took advantage of the sale, and the credits I earned, and just bought two more!

Shipping was super-quick, rugs are wrapped and edges well-protected.
I just moved, needing rugs that don't break the bank, and are well-made and affordable. Even my Greyhound is loving this soft, comfy rug, foregoing his very cushy bed!

Service
Value
Shipping
Quality
Thumbnail of user maryk4262
Tennessee
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

I have ordered rugs from this sight before. The customer service is beyond excellent and the rugs are high quality, well made, and look so good in my space! The tool that enables you to see the rug in your room before you buy is amazing and really helped in making decisions! I will continue to purchase all rugs I will need in the future from rugs.com. I highly recommend them!

Thumbnail of user patriciap3992
California
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I have bought these rugs several time now and I am never disappointed with the rugs themselves, and the quality of the service and shipping. They are timely in shipping and gracious if or when one needs a personal touch.

Thumbnail of user jamesd5729
Missouri
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

We have searched elsewhere for a rug with no success. We found poor selection, none to our liking. Until we came across Wayfair. Our journey through your online sight was a pleasurable experience. There were many styles to choose from. We put in the size and colors we wanted, and our rug appeared. We found just the rug we were looking for. All the available sizes for your rug styles is amazing. An added bonus was the sale price! Ours was 31 percent off, some I believe were up to 80 percent off.

Thumbnail of user joycem1390
Maine
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I have ordered from Rugs.com before and was very satisfied with my purchase. I didn't hesitate to but this rug after having such good experience with the first one I purchased. I can always find the kind of rug I want and the designs I like with Rugs.com.

Thumbnail of user jod327
New Jersey
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Rugs.com has so many options. The website is so easy to navigate which is a plus for me. Just bought all new rugs for my main floor at such a reasonable price. Great prices, great selection and website easy to navigate. Just an all around great experience.

Thumbnail of user ileneh29
Colorado
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Yusuf helped find my acct since I entered it with a typo. He then fixed my acct and sent me a link to set up an acct properly. Now, I notice the item is on sale for 50% off. Can I get that discount since the transaction hasn't been processed yet by my bank? And I have not yet recd the rug? Thank you.

Thumbnail of user rosemaryl221
Ohio
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I have bought 4 rugs from Rugs.com and have been very pleased with the quality. Love the ones I have purchased. And have told many friends about them. Several have bought rugs, and are very happy with the affordability. Thank you Rugs.com

Thumbnail of user denisem2474
Ohio
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

I wanted a cream/gold/rust rug that would highlight our family room. Not only are the colors perfect, the quality of this rug (Boutique) is far superior to what we were using. Our room went from stodgy to happy in an instant. We're delighted.

Thumbnail of user gemmag75
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I ordered the very large tribal rug for our back patio a couple of months ago. We have had many compliments on it. Now I just ordered a 4x6 one to match. The order was quick and the rug was very easy to find. Thank you

Thumbnail of user virginiak922
Indiana
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Your website is wonderful. It was easy to select the size, color and price range of the type of rug I wanted. Once I selected a rug for preview, the website provides the information and details about the rug that are thorough. I love the video of the rug shown up-close. I can see every detail.

Thumbnail of user cindyz177
Ohio
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

I have now ordered 3 different rugs from Rugs.com
All of them were as pictured on the website and the quality is great for the price! They are my place I'll get all my rugs now. Easy check out and shipping time was not bad at all.

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Grayson B.
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