• Sakuraco

Sakuraco

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Overview

Sakuraco has a rating of 3.7 stars from 142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sakuraco most frequently mention japanese culture, sakuraco box, and high quality. Sakuraco ranks 40th among Food & Drink sites.

  • Service
    100
  • Value
    101
  • Shipping
    102
  • Returns
    37
  • Quality
    101
Positive reviews (last 12 months): 68.2%
Positive
15
Neutral
0
Negative
7
93
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How would you rate Sakuraco?
Top Positive Review

“Perfect for anyone who loves Japanese culture”

Reece H.
5/24/24

This is the second sakura co box I've ordered and I will absolutely be ordering more! Everything included is of extremely high quality and is always delivered promptly. It might feel expensive but I've had other similar snack boxes and the quality difference is clear and you're also supporting local artisanal businesses. 10/10

Top Critical Review

“Sakuraco & Tokyo Treat: AVOID”

Bill W.
4/10/24

WARNING: Sakuraco and Tokyo Treat operate a scam. This company uses a predatory and deceptive business practice which deliberately uses an "Auto-Renew" opt-in on any purchase regardless of its duration (ie, 1 month, 3 month, 6 month, etc) without disclosing this fact. No account is set up is necessary. No emails are sent to purchaser (or receiver) of this service, disclosing auto-renew will be taking place. Their customer service portal is deliberately broken, and no claims can be filed. Their customer service department does not respond to email (or expensive international phone calls) to resolve the issue. Tokyo Treat / Sakuraco does not process a refund, based on their predatory practices. AVOID these services.

Reviews (142)

Rating

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Thumbnail of user rhatfield260
1 review
0 helpful votes
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May 24th, 2024

This is the second sakura co box I've ordered and I will absolutely be ordering more! Everything included is of extremely high quality and is always delivered promptly. It might feel expensive but I've had other similar snack boxes and the quality difference is clear and you're also supporting local artisanal businesses. 10/10

Service
Value
Shipping
Quality
Thumbnail of user sonyas376
1 review
0 helpful votes
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May 13th, 2024

I am encountering trouble when getting my box from customs. I immediately contacted the support team to get help and provided me with documents that helped me to get my box, and I am truly happy about it. Overall, 4.5/5.

Thumbnail of user aajarilla
1 review
0 helpful votes
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May 4th, 2024
Verified purchase

Traveling Japan by car has been a part of my journey navigating through this country. Having a Japanese snack box sent to me monthly gives me so much excitement all the time! Being able to taste so many food (snacks) from different prefectures that has its own specialties gives mo so much joy. Imagine Sakuraco and Tokyo Treat together each month? How did I get so lucky!? I can't wait to my box next month! 🥰

Tip for consumers:
I love these snack boxes! Imagine experiencing Japan at the comfort of my home!

Products used:
Snack boxes of Saluraco and Tokyo Treat

Service
Value
Shipping
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Quality
Thumbnail of user demonbutler00
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

I've gotten a lot of subscription boxes over the years and what was in them was not worthy of their price. However this box is different. These boxes are LOADED with tons of good stuff. The tea was delicious, and the snacks ranged everywhere from sweet to savory, and even salty. Believe me when I say they are all delicious. Plus the tableware piece that came with it was cute and elegant. I will be ordering these boxes for a long time.

Products used:
I used all the snacks and the cup is delightful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yurikadrw
1 review
0 helpful votes
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May 3rd, 2024

I subscribed to Sakuraco 2 months ago, and I'm absolutely speechless at the beauty of the curated box and the selection of delicious snacks. I adore the gifts included in every box, and they have become my favorite addition to my home dishes! 😋

Products used:
Sakuraco box

Service
Value
Shipping
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Quality
Thumbnail of user afretheim2
1 review
0 helpful votes
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May 27th, 2024

We are really enjoying the May box! Mochi is always our favorite. The plate we got is beautiful and we look forward to using it.

Thumbnail of user billw1659
1 review
0 helpful votes
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April 10th, 2024

WARNING: Sakuraco and Tokyo Treat operate a scam. This company uses a predatory and deceptive business practice which deliberately uses an "Auto-Renew" opt-in on any purchase regardless of its duration (ie, 1 month, 3 month, 6 month, etc) without disclosing this fact. No account is set up is necessary. No emails are sent to purchaser (or receiver) of this service, disclosing auto-renew will be taking place. Their customer service portal is deliberately broken, and no claims can be filed. Their customer service department does not respond to email (or expensive international phone calls) to resolve the issue. Tokyo Treat / Sakuraco does not process a refund, based on their predatory practices. AVOID these services.

Thumbnail of user tsraj4390
1 review
0 helpful votes
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May 4th, 2024

I love how Sakuraco provide not only the delicious snacks but also with the little gift inside, it makes me really happy and this also perfect for gift

Thumbnail of user yovadwr
1 review
0 helpful votes
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May 5th, 2024

Got a gift from my daughter and it's a Sakuraco box, i love the design of the box and the snacks is delicious, it's really comes from Japan to your door

Thumbnail of user nadiatus0910
1 review
0 helpful votes
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May 7th, 2024

I found Sakuraco from my friends and i tried to buy a box for my brother that love Japan's culture, and he loves it! Worth to try

Thumbnail of user milo.luka.r
1 review
0 helpful votes
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March 23rd, 2024

Amazing, beautiful snacks with flavors uncommon to where I am from. Definitely worth the money in my opinion. Absolutely adorable plate this month and the sakura tea is so pretty

Products used:
Everything

Service
Value
Shipping
Quality
Thumbnail of user juliar776
1 review
0 helpful votes
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February 5th, 2024

Sakuraco puts together wonderful snack boxes with an interesting assortment of sweet and savory items! We especially love the different tableware items we have received! Fully recommend Sakuraco for a delightful, Japanese snacking experience!

Thumbnail of user keey5
1 review
4 helpful votes
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December 29th, 2023

Unlike every single subscription service, Sakuraco does not send renewal emails before charging your payment method. So, if you only wanted to experience the boxes for a year and think, since you only signed up for a year that's all you'll receive, you'd be wrong! And your card will be charged out of the blue and without your permission. Deceptive business practice and overall shady.

Service
Value
Shipping
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Thumbnail of user ashlynn.lim.business
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Seriously, I am extremely disappointed for this time round.
Received the box dented, very badly.
Sadly, those crackers inside the box has broken.

Shoddy packaging. Found a snack is not supposed in this box. Also the Usagi Marshmallow did not come in a pair! Why? (Photo as attached) pls explain. Thanks.

Thumbnail of user jaclyne15
1 review
1 helpful vote
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January 26th, 2023
Verified purchase

I paid a hefty $10 for the shipping but received a thoroughly battered Sakuraco box with a huge hole at the back. Although I got it very fast within 2 days, I would have preferred if it was handled or packaged properly to minimize damages. When I first saw it I was very disappointed in DHL and in the packaging. There was no bubble wrap nor a secondary packing box nor note to the courier to handle it carefully.
Would love to give 5 stars but the experience of paying for expensive shipping and receiving a destroyed box dampened my mood. Would really love to keep the nicely designed box as a momento but it's impossible.
Nonetheless the snacks and sweets inside are pleasing to the eyes and are a good variety. I have no doubt that they will taste good.

Shipping
Thumbnail of user coltonp13
1 review
0 helpful votes
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April 8th, 2021

This is the first box that I bought in, I've been wanting to buy a Japanese treat box for a very long time years even. I feel so welcomed by the message in this box and it's items. This will not be my last purchase from them, I'm planning on buying more boxes as the months passed. I got my money's worth in the product sent but what really makes me happy is the whole experience, thank you.

Service
Value
Shipping
Quality
Thumbnail of user chrisb2774
2 reviews
6 helpful votes
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February 5th, 2022
Verified purchase

They have great boxes filled with goodies i've never had before but the part of the business that leaves a sour taste for me is the model. They don't really help you in the service department or are very understanding. Everything is a sales final kind of case and renewal's are up to a year without notice or warning. So $500 without approval once you sign up for a box. Fun box, just be careful on the subscription

Tip for consumers:
watch renewal date, no refunds, changes, etc. they're strict and keep it all

Products used:
Box subscription

Service
Value
Shipping
Returns
Quality
Thumbnail of user mitzellr
1 review
0 helpful votes
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April 6th, 2021

I daresay the most authentic and best snack subscription box out there. If you are looking for an authentic Japanese snacks with Afternoon Tea as their main concept then this is what you're definitely have to have! The snacks and home goods are impressive and delightful. The items just keeps getting better and better each month! Simply love it!

Tip for consumers:
You will not regret

Products used:
Everything

Thumbnail of user kharlaa
1 review
0 helpful votes
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May 28th, 2021

The June box was my first and I am very satisfied with the high quality snacks so far! There is nothing quite like this subscription box. This is perfect for me as a tea lover and its been really nice to try snacks from Japan that I can't actually buy from my nearby supermarkets, only in Japan

Products used:
3 month subscription box

Service
Value
Shipping
Quality
Thumbnail of user anadeeo
1 review
0 helpful votes
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December 24th, 2021

I have just received these boxes as a birthday gift and I was astonished to see how many different unique snacks were in the box. Unfortunately I will not be able to try everyone of these tasty snacks because of an allergy to gluten but I was glad that the pamphlet in the package contained allergens and ingredients for each of the snacks. I appreciated that very much and recommend this to people who enjoy learning and appreciating Japanese culture or anyone would like like to try some tasty snacks from around the world!

Products used:
Everything!

Service
Value
Shipping
Returns
Quality
Thumbnail of user svetlanav15
1 review
6 helpful votes
  • Send Message
July 10th, 2022
Verified purchase

I paid 12.5$US for express shipping. I ordered 2 weeks ago and the tracking said that the item is yet to be received… today is my friend's birthday and I thought this box would be a perfect fit for her since she loves Japanese culture. But here I am, about to go to her birthday not having the gift that was supposed to be here by now… I am very disappointed in the service I have received so far. She will receive her birthday gift late even though I paid for express shipping… what a shame.

Service
Shipping
Thumbnail of user lorda9
1 review
2 helpful votes
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August 26th, 2023

They renewed my subscription despite being told directly that I did not want it to be renewed a month prior. Then offered no alternative for refund (forcing a payment of three months) despite the service not being received. Plus the boxes were often late by a month or came in batches. Scummy company with many fake reviewers on various sites. When you're more immoral than Uber, there's a problem.

Service
Value
Shipping
Returns
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Thumbnail of user megank576
1 review
2 helpful votes
  • Send Message
August 6th, 2023
Verified purchase

You try to just buy 3 months worth, but sneakily get signed up to a rolling subscription. You don't get to opt in to it. Check your receipt carefully as the only warning you get is small text saying "Renewal Date". Really annoying and detracts from the experience.

Service
Value
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Thumbnail of user beand3
1 review
1 helpful vote
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April 17th, 2021

Saw Sakuraco ad via my Tokyo Treat box and decided to give it a try as I love traditional japanese sweets.

Got April box. Unfortunately I'm not too fond of the inedible stuff like porcelains, and to make it worse, my cup was somewhat chipped below the sakura pattern.

Some cakes were dry as I feared, but over than half others were good and I actually did love some items.

In all, my first Sakuracobox was less satisfying than my first TT box, but I will still give it some try regardless.

I hope May box will be better experience. Still wishing we could trade the porcelains with more snacks instead.

Tip for consumers:
Soft pastry and monaka may end up dry or saggy.

Products used:
All but cup

Thumbnail of user amandalrduarte
1 review
0 helpful votes
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May 30th, 2023

Didn't like half of the sweets and treats but the box and items were really cute and pretty! Worth ordering one box and see if that's your thing or not. :)

Products used:
All of them

Value
Shipping
Quality

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From the business

Sakuraco brings you authentic, traditional, and artisan Japanese snacks every month. Get Japanese tea, sweets, and home goodies in your Sakuraco box.

Company Representative

Thumbnail of user sakuracos1
Sakuraco S.

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3.7
142 reviews
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