Hi Lisa and John, we're so sorry to hear your experience wasn't a great one We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
I've never had any of these problems, I pay every month with my card. I'm shocked that there's ever been a bad experience with them. I don't use PayPal and there not a mess of a company at all. Anytime I've contacted them with a question or issue they were quick to reply and fix it.
Never had any issues but if I had any issues with Scentbird. I'm so sorry your did! I'd start with Scentbird first. I'm sure Paypal will resolve any disputes though because they've always resolved mine!