Hi Jason, we completely understand your concerns but we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We're happy and available to help via email (socialsupport@scentbird.com) and social media. Feel free to message us if you need any help!

They do not have a legit phone # because they are NOT a legit company!

From their website:
"We don't currently offer phone support, since we feel we're able to offer our best customer care through email and social"

I did contact them via email and Facebook and they replied to me same day.