SendGrid

Had an account 10 years ago, tried to recuperate the password several times, email from email company never arrived.
Created new account with another domain I own. Received email telling me they can't create my account for security reasons but no reason given. Took me 2 wasted hours to arrive at that point. And I can leave this review in 2 minutes, totally worth it.

I cannot believe that a company this size can be so incompetent. I worked through transferring my contacts ( 40,000+) from a competitor. I had several emails back and forth with them because of technical issues with adding people to the unsubscribe list. We spent a long time setting it up and then I sent the campaign. They stopped it after sending 9,000 emails saying there is "unusual activity in your account". There was no unusual activity - they are all legit. I contacted them via support ticket. They open my support ticket each time I sent it ( I can track their emails) - but they don't reply. I cannot contact them via chat online because it's broken and I cannot even create another ticket because "something went wrong". Unbelievable frustrating and incompetent. What sort of system is this? I believe I will be changing again shortly.

We are working on e-commerce product and have decided to use SendGrid for sending our users confirmation emails. Everything was fine, users registered, emails sent, but after a week our SendGrid account was blocked without any notifications. After two support requests to SendGrid we have received email from them where they ask us to know more about our business. Our answer was very fast, but 3 days gone and no any feedback from SendGrid was received and our account still blocked.

So, be careful to use SendGrid in production - they may block your acc at any moment.

Next time you get spam from some shady sex/dating/gambling site - check the email headers. Odds are it's SendGrid pumping it out.

Super aggressive/unethical marketing emails breaking the law by having no unsubscribe function? Yep probably SendGrid.

First of all, the agents read your transactional emails, marketing campaign emails, and letters that you send through their system. There is no confidentiality whatsoever, and they use a lot of shady practices. Its wise to stay away from them.

Their email support takes over 48 hours and I am still locked out of my production account.
Their first response "Create a new account"
Second response "There is nothing wrong".

Stay clear of this one!

I would highly recommend not using SendGrid given their horrible support and the fact that they can be easily manipulated into removing a customer from their platform if you're dedicated enough. One of our competitors managed to get their customers to register for our newsletter, and then later complain about spam despite having opted into communications. SendGrid kicked us off of their network even with the competitor admitting it to us and us offering the evidence, but they certainly kept the money.

I signed up to try their services. I only managed to test sending out one mail to 50 of my members before they instantly banned me citing a violation of their terms.

When I asked their support about it they simple told me that they didn't have the means to read the reasons behind it and failed to provide any help whatsoever.

Don't sign up for this company. They are a joke. I'm just glad that I never had the chance to give them any money before they chose to reveal their true form.

It has one of the worst email editors I have a deal with. Once you have done something, there is no way you can undo it. It's just frustrating to try to create and edit an email. The text box is imitated. The whole editing page has flaws and bugs that should be fixed, but they never care about it.

Can't access support unless logged in. Locked out for no reason. No warning was given and I cannot see anything they have sent that means we would be locked out. Terrible service. I was looking forward to using them.

It seems like they will keep you in a pool of bad IPs until you buy dedicated. We have been using their service for over a month with a 99% reputation and still get the worst deliverability. Support has been zero help.

Absolutely the worst software I've ever tried. Needed to use this for authentication because of the database I'm using and it takes forever to set it up, terrible UI and terrible service. Google auth a billion times better. $#*! this $#*!

All of a sudden thousands of emails that had NO issues being delivered suddenly were blocked. I have a better chance of speaking with my father who passed away 9 years ago than someone from Suppoer getting back with me!

All is well with Sendgrid until something breaks on the account. You then spend days pointlessly firing emails at support. Reputations are damaged - 100's of customers are complaining and you get nothing back from Sendgrid. This is the second account messup we have had in the last few months and it takes days to get some sort of resolution. I am looking forward to migrating off this platform as it seems to be f*&^^%d.

The accepted my money for a 40,000 basic service and after sending 1000 emails the blocked my account and took 2 days to respond to let me know my list did not meet their requirements and since this was my fault they would not refund my payment in full or partial even though the account was only opened for 1 hour.
Total ripoff, go somewhere else, they should be in jail for stealing money and not providing service.

I am on the free plan and using Sendgrid just as SMTP server for a while now. I noticed that all emails *******@t-online.de are blocked by t-online because of repeated spam from sendgrid. Sendgrid has been of no help and just advised to purchase a plan with dedicated IP from them. So if you want to be treated as a spammer by recipients, use Sendgrid.

Horrible service, horrible customer service, and they do everything they can to not let you cancel their service.

Campaigns weren't sending properly, had to make multiple tickets and spam their support so they actually work.

Customer service is extremely slow. And they don't help on their end, they mostly stick to their script speech telling you to read their guidelines. Sendinblue's service talks back in an hour and I spent a fraction of the price. Doesn't make sense. They don't put budget in service it seems.

They try their best to make get money out of you, can't remove credit cards, can't change them. Have to cancel in advance so if your team decides to change this month you can't, you're chained to their service. And they don't refund you. It's always your fault.

Despite having FREE plan they still keep charging, they are scammers.

What makes Sendgrid better than most other SMTP relays? Reporting, price and their great customer service. Obviously we could all run our own server and use Postfix or MS exchange but then we have to deal with the black art of actually not getting our emails shoved into a spam folder. With sendgrid we are given the tools to successfully deliver emails and can avoid most of the tricks that you would have to employ otherise. Prices is insanely low when compared to other similar services. One really good feature is their email reputation score, everytime you log in you can see where you are at and what is hurting you... open rates, etc. This is critical in developing any type of email newsletter or direct campaign. Their customer service is also great, they will actually return emails and you can do a live chat with them that does provide help (as opposed to most live chat that is out there). Great service especially for the price.

I never like to do negative reviews but I would strongly advise everyone to avoid using SendGrid like the coronavirus.

We have used SendGrid for years without any issues and would normally highly rate them, in fact, we put all of our clients that host with us on this.

Our account was blocked access last week without any explanation yet they have emailed to tell us they are taking payments from our account. They have taken multiple payments over the last week. So far they have taken successfully over £400 in 4 days. We have tried everything to login and multiple password resets but nothing comes through. We have tried everything via support tickets and emails yet no one responds. My bank is now trying to sort this issue out where I'm hoping they can try and resolve for us. I then thought I would search online to find everyone else's experience seems to be the same.

It looks like there is either a security breach their end or they are scamming customers out of money.

Sendgrid got much worse the past few years, currently I can't even set up an account and use it without having to go through annoying hoops that get in the way. Impossible for a non-techie to signup and use

If you want to send spam email, this is the company for you. I get half a dozen spam emails from their clients every day and report every one of them, but only once have I received a reply that they took action. They have a terrible spam problem, which means they have a compliance problem. Spam is against US federal law (CAN-SPAM Act of 2003).

I can't get reports on Sendgrid, just can; t. I run a report, I hit the export option, get a link to the export, download the export and it is blank. All the time. I have raised so many tickets with these guys and they are just so useless! They close the ticket without ever resolving my issue. I have been arguing with them for 3 days now about an export as they seem incapable of running this for me on the parameters I have typed out very clearly for them, or screenshot I have sent to them. They have told me to filter it if the export they are sending doesn't suit, but the export they are sending me doesn't contain the field that I need to set a filter on! I am so frustrated with these people, and no resolution ever seems to happen for the fact that the exports are continually blank.
Stay away!

Much easier than Return Path. But not as good as others for marketing emails.