Shoebacca Questions & Answers

Question 1

Question:

Why do you have such bad customer service? is the product from china? Why do you have such bad customer service? is the product from china?

Answer · 2018-04-17T10:49Z

Answer:

Thank you so much for contacting us Patrick. We strive to give our customers 100% and want to always make sure you feel safe shopping with us. We are authorized dealers of every brand we sell and every item is brand new in the original box. If ever there is a problem we are always more than happy to assist.

By David R. over a year old

See more answers (2)

Question 2

Question:

I recently ordered a pair of shoes, but it didn't show up in the 'my orders' section of the website. any thoughts? I recently ordered a pair of shoes, but it didn't show up in the 'my orders' section of the website. any thoughts?

Answer · 2019-04-15T06:50Z

Same thing here. Didnt think it worked so I ordered some where else. Looks like I will be getting 4 pairs of shoes instead of 2.

Question 3

Question:

If i order 2 shoes right now how long will they take to come? If i order 2 shoes right now how long will they take to come?

Answer · 2018-04-17T10:55Z

Hi Tyrik, Happy to help. Normally items take about a week to arrive, if ever there is a problem with the shipment just let us know and we are always able to contact the carrier for more information.@Ranjna, if ever there is a problem with your shipment please be sure and let us know, we are always happy to help.

Question 4

Question:

Would like to know where my order is? who can help me with this matter?

Answer · 2021-08-04T12:25Z

Hi Joe, Can you please provide your order number so that we can look into this for you? Thank you!

Question 5

Question:

I want to order a pair of shoes that used to be $220 and now is $49.95 but idk if its realistic why the price drop so low? I want to order a pair of shoes that used to be $220 and now is $49.95 but idk if its realistic why the price drop so low?

Answer · 2020-04-01T09:15Z

They arent real brands. Also refunds are a nightmare.

Question 6

Question:

I am trying to return shoes that have stitching on the tongue that hurts my foot. i cannot find info to do this on my account. I am trying to return shoes that have stitching on the tongue that hurts my foot. i cannot find info to do this on my account.

Answer · 2020-04-01T09:14Z

Call 1-888-446-1788 and follow prompts to returns. Call them all the time until you get your refund.

Question 7

Question:

Are shoebacca shoes used? shoes i ordered don't say used, but now see in the about section the owners' histrory is selling used shoes. Are shoebacca shoes used? shoes i ordered don't say used, but now see in the about section the owners' histrory is selling used shoes.

Answer · 2018-04-17T10:50Z

Thank you for contacting us! All our items are brand new in original boxes and 100% authentic! Please feel free to let us know if there is anything more we may do for you! Thank you! The Shoebacca Team!

Question 8

Question:

How long does it take an order to process? How long does it take an order to process?

Answer · 2018-04-17T10:53Z

Hi Brenda, Happy to help. If you are using our awesome free shipping, orders normally take about a week.:-)

Question 9

Question:

I order some shoes and i can't track them while the status of the shipment says it complete. I order some shoes and i can't track them while the status of the shipment says it complete.

Answer · 2015-05-17T01:59Z

Its the same issues I had when I wrote the review. I had difficulty trying not only to track but to get someone to deal with my query effectively. They kept quoting shipment sent but no delivery. I wrote to them by email to complain several times and requested a refund as unable to track and no receipt of goods. Hope this helps

Shoebacca Questions & Answers

Why do you have such bad customer service? is the product from china? Why do you have such bad customer service? is the product from china?

I recently ordered a pair of shoes, but it didn't show up in the 'my orders' section of the website. any thoughts? I recently ordered a pair of shoes, but it didn't show up in the 'my orders' section of the website. any thoughts?

If i order 2 shoes right now how long will they take to come? If i order 2 shoes right now how long will they take to come?

Would like to know where my order is? who can help me with this matter?

I want to order a pair of shoes that used to be $220 and now is $49.95 but idk if its realistic why the price drop so low? I want to order a pair of shoes that used to be $220 and now is $49.95 but idk if its realistic why the price drop so low?

I am trying to return shoes that have stitching on the tongue that hurts my foot. i cannot find info to do this on my account. I am trying to return shoes that have stitching on the tongue that hurts my foot. i cannot find info to do this on my account.

Are shoebacca shoes used? shoes i ordered don't say used, but now see in the about section the owners' histrory is selling used shoes. Are shoebacca shoes used? shoes i ordered don't say used, but now see in the about section the owners' histrory is selling used shoes.

How long does it take an order to process? How long does it take an order to process?

I order some shoes and i can't track them while the status of the shipment says it complete. I order some shoes and i can't track them while the status of the shipment says it complete.

Are these shoes used?

Can’t see your question? Ask to get answers from the Shoebacca staff and other customers.

Shoebacca Questions & Answers

Why do you have such bad customer service? is the product from china? Why do you have such bad customer service? is the product from china?

I recently ordered a pair of shoes, but it didn't show up in the 'my orders' section of the website. any thoughts? I recently ordered a pair of shoes, but it didn't show up in the 'my orders' section of the website. any thoughts?

If i order 2 shoes right now how long will they take to come? If i order 2 shoes right now how long will they take to come?

Would like to know where my order is? who can help me with this matter? Would like to know where my order is? who can help me with this matter?

I want to order a pair of shoes that used to be $220 and now is $49.95 but idk if its realistic why the price drop so low? I want to order a pair of shoes that used to be $220 and now is $49.95 but idk if its realistic why the price drop so low?

I am trying to return shoes that have stitching on the tongue that hurts my foot. i cannot find info to do this on my account. I am trying to return shoes that have stitching on the tongue that hurts my foot. i cannot find info to do this on my account.

Are shoebacca shoes used? shoes i ordered don't say used, but now see in the about section the owners' histrory is selling used shoes. Are shoebacca shoes used? shoes i ordered don't say used, but now see in the about section the owners' histrory is selling used shoes.

How long does it take an order to process? How long does it take an order to process?

I order some shoes and i can't track them while the status of the shipment says it complete. I order some shoes and i can't track them while the status of the shipment says it complete.

Are these shoes used?

Can’t see your question? Ask to get answers from the Shoebacca staff and other customers.

Would like to know where my order is? who can help me with this matter?