Stay away! I tried to make an exchange, and they charged me for the new shoes and then claimed that returned shoes were worn and damaged and wouldn't give me my money back. I wore them long enough to try them on and even then the shoes were so small and stiff that I couldn't get my feet into them! I asked the customer service "manager" (the 4th "manager" I spoke to) if we are allowed to try on the shoes and shes said "yes of course" to which I said then why do you consider what I did wearing them? She didn't have an answer. This is a scam to sell off damaged or defective merchandise. Stay away.