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Snakes at Sunset Questions & Answers

101 reviews
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Here’s what consumers have asked with answers from Snakes at Sunset staff and previous consumers.

4 questions answered
25% answered in 1 day
Question:

Answer:

I had bad customer service. Please look at their reviews from multiple sources. They are terrible, and also rate an F with the BBB. I, like MANY others, had a bad experience with the reptile I purchased. I do not recommend these guys.

By Tiffany M.
Question:

I just went on your review website and it kind of scares me about the frog i purchased from you last night.

Answer:

I hope yours arrived well. I, like MANY others, had a bad experience with them and DO NOT RECOMMENDED.

By Tiffany M.
Question:

Can you share a success story using snakes at sunset?

Answer:

I recently bought a beautiful male baby ball python and couldn't be happier. They shipped him immediately (he was at my house in less than24 hours and was warm & healthy.)All their shipping info is on their website and they answered all of my questions.

By Sarah W.
Question:

Has anyone purchased baby box turtles from them? what was the outcome and condition? thanks in advance!

Question:

Sadly my rosy boa of many year passed. i am in a bind for i am teaching a desert class on jan 10. any chance i can get a rosy boa before that date?

Question:

Reading reviews and they are not exactly good 3 that are 5 stars and 10 that are one star. hard for me to get past the 10 bad ones but i do want to obtain a mali uromastyx. why so many bad reviews?

Answer:

I received a sick turtle. Spent nearly a grand on Vet bills trying to save her.I DO NOT RECOMMENDED. Please consider the bad reviews, and think hard about your decision to buy from them. I had to euthanize.

By Tiffany M.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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