Hello Rebecca and Caroline, we do apologize about you not being able to get a hold of a customer service representative. During Peak Season phone lines can be a little busy and we can be experiencing long hold times. However, we do have representatives that are on Live Chat and emails. If you ever need assistance you are able to reach us via Live chat, email, or phone. Our operation hours are listed on the site and we advise on wait time and allow for guest to leave their phone numbers for a call back. Wait time is low during our off season and there is a 1-2 min hold time at this time. If you need any assistance, please feel free to give us a call so that we are able to assist you with any of your questions. I hope this was helpful. We look forward to hearing from you both.

30 minute wait on telephone to reach customer services. Still requiring I wait 21 days for refund with no explaination why. The entry process has been exhausting. Please look elsewhere for Halloween items. Home Goods, TJ Maxx, Hobbie Lobby, Party City, Lowes, Home Depot, Sams Club and Kohls.

Not easy at all! When i did get someone they didnt help me they say go online. Where i keep getting sites that disappear or i cannot find refunds page. Then i type and it dissappears.
Not one person have I talked to - a number of people at Spirit customer services - i still have ni refund!