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Stella & Dot Questions & Answers

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Here’s what consumers have asked with answers from Stella & Dot staff and previous consumers.

1 questions answered
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Question:

How easy is it to get a hold of customer service at stella & dot?

Answer:

It is impossible. They only have a email to contact them and they sent form replies that clearly show they do not read the messages. Very poor as a relationship selling business as the consultants have to deal with the fall out due to their lack of service.

By Paula E.
Question:

Does stella and dot train the new employees on sales, techniques, customer service, or anything about how to describe the jewelry ie materials used?

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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