They have two customer support reps. And they are both absolutely horrible. Ever thing that they say is total BS from start to finish. They consistently send fake products along with some genuine products. When confronted about the issues. No apology or attempt was made to show genuine concern. But rather more crappy fake products are shipped out. They refuse to refund when they make a mistake. The entire "business" and website operation is a nightmare to deal with. Avoid this site at all costs. More than half the time you will have problems and not get what you ordered. To make matters worse they sell your personal and financial details to other 3rd parties.