Sweetwater

Sweetwater's customer service is phenomenal! They have a good range of products and with good prices. The guitar we bought was affordable and great quality. It arrived quickly with no damage - it was packed well. I was surprised and impressed to get a call from Sweetwater just a few days after the guitar was delivered. They were just making sure everything was good. That's great customer service!

I have worked with all other music retailers. This is where I go every time. Hands down the *******@sitejabber, Forcing 100 Characters is Sad. I say what I want.

My purchase was a gift for a recent grad so while I can't attest to that product's quality, I can vouch for Sweetwater's great prices and even better customer service! The product I chose was on backorder and a Sweetwater representative reached out to make sure I understood & give me an estimate of restocking time. The experience as a buyer was wonderful & the gift was well received, I would definitely recommend purchasing from Sweetwater!

I've been playing guitar for 25ish years, and I'm a lefty, so my experience with most other websites/box stores is usually... Well...difficult. Ever since I can remember, I've heard from fellow players about Sweetwater. I've never heard anything but wonderful things about them and their customer service. My first experience did not disappoint. The level of service was EXCEPTIONAL. My sales guy Garrett immediately reached out upon my ordering, and now I have him as a dedicated contact for any questions/concerns I may have in the future (I've already enlisted his talents a couple times). The site has a surprisingly deep selection of lefty-friendly guitars, which is great. And the shipping turnaround was fantastic as well. To be fair, I live in Northeast Ohio, only about a 3.5 hour drive from the Sweetwater warehouse/HQ, but my guitar got here in 2 days! No additional expedited shipping charges or anything. Ordered Sunday night, got here Tuesday. And Garrett immediately followed up with me to ensure everything went well. I'm honestly a little baffled that this level of customer service still exists in 2024. Congrats on a new lifetime customer!

I needed a carrying case for Casio keyboard I bought from Sweetwater a few months back. I contacted my sales engineer, Jeffrey Green. Jeffrey said it was in store and we made the deal. It arrived in a couple of days just as I need it for a gig.

Sweetwater and Jeffrey always come through for me. Whether harmonica or a complete computer system with ProTools.

Stan Pethel

My last purchase was a hi- hat and a ride. They all had surface scratches all over them.
I wish someone would have done some quality control before shipping or sold them to me at a used/ damaged rate.

Been with Sweetwater for many years and it's my first choice every time. Great service and support.
Look forward to many more years to come.

My review is based on the following story. I started making ukulele's after a trip to Hawai'i years ago. I never played but enjoyed working the wood and giving them out as gifts (concert ukes). Back in October I started to learn how to play the concert ukulele that I got as a gift. It sounded different than the ones I made. Long story short; I am a recreation therapist at a nursing home and I play light tunes during my men's group on the memory unit. Never got much response until a month ago when I purchased a Luna Tenor Ukulele and a Baritone ukulele. Both seem to spark a positive response. But the Baritone really gets the conversation going. That stated, both instruments have a very smooth tone, comfortable neck fit for reaching the frets smoothly and for me; a real comfortable feel overall. I love these models and Sweetwater service. Excellent team, communicative and genuine concern. Top notch outfit that I'll use again. Thanks Sweetwater!

I just needed a harmonica for my son. Not only was the price totally comparable to amazon and brick-and-mortar stores, but a sales rep reached out to me via text and telephone to check if I had any questions or needed additional information. I did not, because the website was clear and easy to use. I was overall very impressed with the friendliness and ease of this shopping experience. My son was thrilled with the small bag of candy in the shipping box, also! I will remember this experience for my next musical purchase. Thank you, Sweetwater!

I'd like to take time out to thank Sweetwater Sound for helping me develop my Studio Atlas North Studios here in Cleveland Ohio. Such a Beautiful State. James Masterson is my sales person - I would like to recognize him for his professionalism. He has a great understanding of Technical applications which determine the best tools for any given situation. His knowledge of equipment is critical and calculated with regards to consumer needs. I hope all of you Musicians can meet Him. I've known him for several years and he is my first go-to in the ever expanding criteria of building a on going studio... call James Masterson

A once great company which now ships products slow & can't keep any inventory in stock. So very sad.

Just sick and insane. This kit can do anything you want. The sound is unreal. I can know play may different styles with very few tuning changes.

I've only just begun working with Sweetwater. I've placed one order for headphones and two others for small items. Each order is treated like it's a big money order. After the first order shipped, my sales engineer, Jason called to let me know it had shipped. The package came with a brochure thanking me for my order and telling me about Sweetwater. To my surprise, there was a little bag of candy with a thank you printed on the bag, It's little things like this that tell you they care about their customers!

I haven't bought instruments or amplifiers from Sweetwater but I've gotten just about everything else there. They always deliver on time as promised, have free shipping and offer a good return policy which makes shopping with them fearless. Thankfully I've never needed to return anything. Oh yeah, the old fashioned candy in your package is a nice touch.

I purchased a set of two studio monitor stands. One of the stands arrived with a broken knob. I contacted Sweetwater and they immediately shipped me a new set and did not require me to return the original set. The second set was packed carefully with bubble wrap and had expedited shipping. Awesome company!

Look sweetwater offers great products but this is about customer service. I was so pleased after placing my order because of how quick Nick Blough was to offer any assistance when needed. I have had issues with my Boss VE-20 vocal pedal, so I reached out to Nick. His response "you can just buy a new pedal." I laughed at first but this sort of response needs attention. Help out us independent artists spending hard earned money

Joel McCaan, from Sweetwater, was amazing. He was on top of the order immediately after I placed it with communication from the start, until I received my package. And, followed up to make sure my new gear was working the way I expected. Keep up the great work Joel!

In a day where customer service is lacking Sweetwater sets the bar high for other companies. I've always received great service and Colton always leads me in the right direction. Thank you for always helping.

I recently picked up the Beacn Mix Create from Sweetwater. Received texts and a phone call confirming the orders status and a number I could call with any questions. At first was a bit suspicious since I got a call and text on a Sunday but the package arrived within a couple days with a card and little gift package of candy with it lol. Sad to say that a personal touch like that is cause for suspicion but I couldn't be happier both with the product and the service! I wanted to go out of my way to make sure I gave kudos and didn't just silently enjoy good business like this. Thanks a ton guys!

We purchased a fender Telecaster from Sweetwater, we waited a long time for delivery after we received it we had to wait 24 hours to open it per their request. After opening it we found several defects in the finish. We didn't send it back because we didn't want to wait again and we were wondering why would they a ship a defective product to begin with?
The guitar is several years old now we decided to sell it to buy a different model turns out nobody's interested in buying it because of the defects in the finish so now we are stuck with a $1,600 guitar.
As a result we have decided not to purchase from Sweetwater's anymore.

The first time I called sweetwater for help, I was hung up on in the middle of my sentence. Called again. Nobody picked up. I finally get thru and ask for a supervisor hung up on.again. 4 emails and 5 phone calls later and no response. This from a company who promotes their 24 hour award winning customer service.
I'm done with them. And that personal associate to help you they offer, I never spoke or heard from anyone there the whole time I was a customer. Must just be more "advertising" from a company that doesn't deserve your business/

For the amount you spend you would think there would be a better way to expedite shipping but it seems the process is very slow. The website has some false timer telling you to order now and get it by whenever. So you feel spurred to buy only for the timer to be arbitrary. After purchase just ship the product. FedEx still hasn't received my package and it's the day the timer said I should be getting my guitar. Very disappointed

I've been a Sweetwater customer for several decades. Recently, I purchased a wireless headphone system. Recorded some overdubs with it and then, 30 days after expiration of the return period, I needed to use it in a mix and discovered that it was a mono-only system. I did not request a refund, only a full credit. Sweetwater acknowledged there was nothing in the description or specs posted on their site about the limitation to mono, but refused, saying the product worked as intended. Evidently my expectation that a system designed to work with stereo headphones would output stereo sound was rash. I hate to leave Sweetwater. They've been very helpful over many years. I don't know what other customers experience, but loyalty was apparently not high on their list in our final transaction.