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The first time I called sweetwater for help, I was hung up on in the middle of my sentence. Called again. Nobody picked up. I finally get thru and ask for a supervisor hung up on.again. 4 emails and 5 phone calls later and no response. This from a company who promotes their 24 hour award winning customer service.
I'm done with them. And that personal associate to help you they offer, I never spoke or heard from anyone there the whole time I was a customer. Must just be more "advertising" from a company that doesn't deserve your business/
Jay B.'s review of Sweetwater earned 2 Very Helpful votes
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Empty.
A once great company which now ships products slow & can't keep any inventory in stock. So very sad.
We placed an order and had to make changes the same day. The rep we spoke with was accommodating...
Jay - thanks for your note and I'm very sorry for the poor experience. That is really not acceptable. I would love to dig in deeper, so please email me at justin_dunbar@sweetwater.com and I'll do what I can to help turn things around!