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    TelMDFirst

TelMDFirst

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Overview

TelMDFirst has a rating of 2.7 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TelMDFirst most frequently mention next day problems. TelMDFirst ranks 1st among Telemedicine sites.

  • Service
    68
  • Value
    69
  • Shipping
    24
  • Returns
    25
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
10
Neutral
0
Negative
10
View ratings trends
10
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How would you rate TelMDFirst?
Top Positive Review

“Best service and convenient”

Rhonda G.
3/23/24

I use this option when I am ill and just can't get to the public doctor. They care and they always have my prescriptions faxed to my pharmacy quick so that I can heal. No fuss no hassles. I will continue to use them in the future.

Date of experience: 3/21/24
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Top Critical Review

“False advertising”

Colton L.
9/24/24

Enrolled in the monthly plan as described on the web page that you can pay $29 and some change for monthly care over the phone which includes unlimited visits. My first visit was great. My second visit was rushed and left me confused and I was told to make another for other issues. I go to set up a new appointment the next day and it did not allow me. When I called to ask why the woman told me that there are a limited two visits per month. This was not what the website promoted. Both images are from the same page talking about the same advertised pla

Date of experience: 9/24/24
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Reviews (124)

Rating

Timeframe

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Thumbnail of user cha16lorance
Indiana
1 review
1 helpful vote
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September 24th, 2024

Enrolled in the monthly plan as described on the web page that you can pay $29 and some change for monthly care over the phone which includes unlimited visits. My first visit was great. My second visit was rushed and left me confused and I was told to make another for other issues. I go to set up a new appointment the next day and it did not allow me. When I called to ask why the woman told me that there are a limited two visits per month. This was not what the website promoted. Both images are from the same page talking about the same advertised pla

Service
Value
Quality

Date of experience: September 24, 2024

Thumbnail of user nickwentworth14
Washington
1 review
0 helpful votes
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December 18th, 2024

They claim help with in an hour. I got a call from a woman three hours later saying the dr wouldn't be in until the next day. It was very hard to understand her and I asked why I was charged three times in a row on my credit card. She said she didn't know how to fix it. So I was charged three times and got no help. I'll stick w urgent care or er.

Tip for consumers:
Reviews seem hit or miss. I had a bad experience. Will never use them again. Very misleading

Products used:
Nothing

Service
Value
Quality

Date of experience: December 17, 2024

Thumbnail of user justinsg2
Alaska
1 review
1 helpful vote
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August 6th, 2024

This company promises more than it can deliver. I am a retired MD and came down with COVID. I needed Paxlovid and wanted to start ASAP. I bought an annual family membership based on their promises. After filling out the online form to schedule a telehealth consult, they said I would be contacted within 2 hours. Almost 19 hours later, and multiple chat posts, as well as phone messages left, I asked for a refund. They did provide that, at least. But I lost an entire day of treatment and had to find another provider to call in my prescription.
Save yourself time and frustration, look elsewhere for medical care.

Tip for consumers:
Look elsewhere for telehealth medical consults.

Products used:
Telehealth annual membership.

Service
Value
Returns
Quality

Date of experience: August 6, 2024

Thumbnail of user rhondag514
New York
1 review
2 helpful votes
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March 23rd, 2024

I use this option when I am ill and just can't get to the public doctor. They care and they always have my prescriptions faxed to my pharmacy quick so that I can heal. No fuss no hassles. I will continue to use them in the future.

Date of experience: March 21, 2024

Thumbnail of user aarond736
Illinois
1 review
2 helpful votes
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February 18th, 2024

Can't say enough about the service received. Start to finish was less than 30 min including the pharmacy being contacted with my script for strep throat. Questions asked were thoughtful and thorough. Def will use again! Btw my wife is a Pharmacist and she was impressed.

Date of experience: February 17, 2024

Thumbnail of user sisterdeanao
Illinois
1 review
1 helpful vote
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February 18th, 2024

Patient intake is handled by a well trained competent caring technician. I have now used this service twice and was treated with overall superior professionalism in a timely manner. I highly recommend TelmdFirst.com

Tip for consumers:
I was pleased with the kind consideration and genuine respect with which I was treated. It was convenience at a time when I didn't feel well from a minor common condition I've had before. In my opinion triage was thorough and responsible and no different from urgent care; just more convenient at a time when that was important to me!

Products used:
TelmdFirst is a medical online provider. They allow you to access licensed medical care in your state within the USA. A physician is available to review and evaluate, setup virtual appointments with ongoing follow-up as needed. Depending on the needs of the patient and the medical assessment, prescriptions can be called in to your pharmacy. For me this was same day availability and better than shipping! Refund is immediate if you change your mind. And if you subscribe for follow up care, you can quit at anytime. My prescription is waiting for pickup at Walgreens Pharmacy and was ready yesterday! The sun is out and should melt the remaining ice on my street from the recent snow storm so I can drive to my pharmacy to get my medication.

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2024

Thumbnail of user faithmergaux
Oklahoma
1 review
0 helpful votes
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February 14th, 2024

I use this service often because they are extremely fast, highly professional and 'spot-on'in addressing and successfully treating my medical concerns. I have Insurance and can easily go to any doctor, but when I am sick, it's hard for me to drive, therefore the convenience of Telemedicine makes more sense.

Service
Value

Date of experience: February 13, 2024

Thumbnail of user anthonyb2422
Anthony B. – TelMDFirst Rep

We appreciate you Faith!

Thumbnail of user vanessaf340
Maryland
1 review
0 helpful votes
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February 5th, 2024

TelMedFirst has been outstanding in providing my medication without hasse while maintaining the highest level of professionalism! I recognize their service to anyone who seeks a smooth process in obtaining their medications!

Date of experience: February 3, 2024

Thumbnail of user barbarag2502
Oregon
1 review
0 helpful votes
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February 26th, 2024

I do not have a Dr as I haven't needed one in years. Suddenly I had UTI symptoms and needed a Dr! (IYKYK) Walked in to Urgent Care. " sorry, you need an appointment and earliest is 36 hours out. " I hit the internet and found TelMDFirst. Filled out info online, they texted back 2-3 times with questions and within 2 hours they called in prescription. Pharmacy unexpectedly closed early on this day. Called TelMedFirst and they had my prescription at a new pharmacy within an hour. So helpful! HIGHLY recommend!

Service
Value
Quality

Date of experience: February 25, 2024

Thumbnail of user lindab6128
New York
1 review
0 helpful votes
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April 6th, 2024

They are good listeners, very professional and they care and are affordable! The wait time is 10 minutes or less and that is a plus!

Date of experience: April 6, 2024

Thumbnail of user ericaswade78
Virginia
1 review
3 helpful votes
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January 6th, 2024

I am now on day three of waiting to hear from a doctor, get a prescription, anything. On day one they called and took my information. Said a doctor would send my prescription within an hour. 24 hours later I had to call them. They said they were short on providers and would expedite my case. At 2:21 AM of all times they texted and asked for more information which was the same questions I was asked on day one. Tried using the online chat and just got one automated response. I called again today, day three, and asked for a refund so I can just go to the doctor. She said she was looking at my case. I waited in silence for four minutes then finally said HELLO? She immediately said yes ma'am I just processed your refund of $79.99. It will be 5-7 days before you see the credit. Seems suspicious and I'll be contacting my credit card company. Also, everyone I spoke with speaks broken English. Disgusting to take advantage of people, especially when they're sick!

Products used:
None as I received nothing

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2024

Thumbnail of user tamid378
Wisconsin
1 review
1 helpful vote
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November 18th, 2023

This was so easy...I only had 4 pills left, been on the same pulls for over 15 years. Recently lost insurance as I'm a traveler and in between jobs and in a different state than my primary care provider...I found this site on Google and it really worked! Very easy, they were very fast and friendly. I had 90 days of meds refilled within 2 hours. I would highly recommend this if you're in the same position as me. 5 STARS

Products used:
Med refills

Date of experience: November 16, 2023

Thumbnail of user rayb879
Pennsylvania
1 review
2 helpful votes
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December 23rd, 2023

This must be theeeee most u professional online doctors app i have ever seen in my life. I called at 2:45 pm its now 8 pm and nothing i got one message telling me they were "busy" this weekend. Payment was taken nothing delivered. I will be at my bank Tues morning to dispute this transaction and turning them in to whoever i need to. I could have went to the ER or urgent care for this matter!

Tip for consumers:
Dont use this service unless you have 24 hours to wait regardless of their 60 min promise OR sent within mins its clearly at LIE

Service
Value
Quality

Date of experience: December 23, 2023

Thumbnail of user jessicad2091
Washington
1 review
2 helpful votes
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December 16th, 2023

Submitted my request at 11:04 pm MST. I received a message stating I would be contacted within 2 hours. I stayed up until 4:30 waiting. I tried to call text and email with no response. At 6:30 AM I got a text asking me to verify my Info since the patient was a minor. Text exchanges took over an hour for each response. At 9:53 AM they asked me which prescription I would like with a list of options. At 11 I asked if my prescription had been sent with no response. At 12:53 I finally was able to get someone on the phone and they said they would escalate my claim. It's now 3:49 and still have not heard from anyone and my prescription has not been sent yet. I have called 7 times to have them refund my money and after ringing for so long it just hangs up. Don't waste your time. I could have taken my child to the ER and been in and out faster than this and got more of a response for cheaper.

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2023

Thumbnail of user scottt1408
Missouri
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Great resource to have, especially for someone who travels a lot. I was contacted in a timely matter & was asked good questions about what was going on. I really like the process! My symptoms were passed along for another opinion, as well as what the best course of action would be. I will definitely use them again if needed!

Date of experience: September 14, 2023

Thumbnail of user reneee186
South Carolina
2 reviews
0 helpful votes
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January 12th, 2024

I was in a small gap period with changing health plans and docs and gor covid and bronchitis. I was able to get a prompt response from TelMDFirst, and get prescriptions very timely.
**Note that you are agreeing to a subscription, but it can be modified as needed.

Date of experience: January 10, 2024

Thumbnail of user jamies1299
Mississippi
1 review
1 helpful vote
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July 19th, 2023

I got swimmers ear infection on vacation, set up everything online paid the $ 29.xx received a call from Dr. within one hour and prescription was at pharmacy within an hour and a half after that.
Worked as advertised.

Products used:
Medical experts

Service
Value
Quality

Date of experience: July 19, 2023

Thumbnail of user ginamariebrown67
Florida
1 review
0 helpful votes
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December 10th, 2023

I was contacted via text within minutes. The Doctor was thorough in asking appropriate questions regarding my medical history and condition. I recently moved and was out of my prescription and had not yet established a new primary care physician. A real life saver. Thanks

Date of experience: December 10, 2023

Thumbnail of user billd1065
Georgia
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

I have two regular scripts. Thought I'd do the family plan as it allows 10 visits per year. Kiddos get flu, simple call in for a script. Great deal. Not so. I always had 3 month supply on my scripts as it's a heck of a savings over monthly. I asked. They WILL NOT FILL 3 months. The pharmacy can't reach out to them to get next script ready. I have to request the refill. No biggie. When I do call in to ask for refill they tell me I have to do a doctors consult EVERY MONTH. My "family plan" only allows 10 consults. So I don't even get a full year out of it for just my scripts. VERY MISLEADING.

Service
Value

Date of experience: December 6, 2023

Thumbnail of user elizabethb3559
Arizona
2 reviews
2 helpful votes
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December 30th, 2023

Started registration where they took my money but it wouldn't go to the 2nd page to complete my profile. Tried using chat, calling, & contacting customer service through the form… can't get anyone to get back to me. All this money for no help & no response.

Products used:
Nothing so far.

Service
Value

Date of experience: December 30, 2023

Thumbnail of user dknichols75
Washington
1 review
8 helpful votes
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August 3rd, 2023
Verified purchase

Called for my 14 yr old daughter while out of state on vacation. It took 2 hours for someone to call ( which I thought was a doctor and guess not). I could hardly understand her, spoke broken English. They said it would be about an hour for a call back after they reviewed her info and let us know about a prescription. HOURS later I finally found or the Dr assigned to get want in until 5pm Central time. Which was 1 hour before the pharmacy closed here in the state we were in. I called back 3 more times asking if they could hurry as the pharmacy was closing. They said they would send it over again letting them know of the closing time. I was told when they reviewed her stuff I would get a text letting me know. Here we are 24 hours later and still no text. Wasted our money! Thankful for the pharmacist at Walmart for helping as much as he could and guiding us for OTC meds to help. Don't waste your time money on this place!

Service
Value
Quality

Date of experience: August 3, 2023

Thumbnail of user desireek61
Washington
1 review
5 helpful votes
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July 6th, 2023

My daughter had a severe whole body rash, and we only used the service because we are out of state in retrospect I shouldn't have! They initially said it would be two hours and then one more hour and then one more hour…. No, it was over five hours after we paid to get a response AND we NEVER even talked to a provider just received a text that said they thought she was fine and not to change anything. What a waste! As a nurse practitioner myself they must be jumping through some major hoops to make this even legal!

Service
Value
Quality

Date of experience: July 6, 2023

Thumbnail of user pats1021
California
1 review
1 helpful vote
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January 8th, 2024

I got charged for two months and they gave me two prescriptions that did nothing. I tried to talk to a doctor but that never happened. I dont't think there is a doctor there. I complained snd they hung up on me Before

Date of experience: January 8, 2024

Thumbnail of user barbaran1324
Rhode Island
1 review
3 helpful votes
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December 17th, 2023

First I spoke to a person who had very little knowledge if the English Language. I was told she would take down my information. I understood very little if what she had to say. They say you will speak to a doctor in a few minutes. After more than 3 hours wait, no Doctor only a Email telling you your prescriptions were sent to your pharmacy. I called them 4 times and on the 4th time they never answered the ohone. 80 bucks for this. I have no idea who the doctor was or if even there was a doctor. So be careful.how you waste your money. I know I will never be doing this again. For all I know the person was in China. So my stupidity.

Service
Value
Quality

Date of experience: December 17, 2023

Thumbnail of user chyrely
South Carolina
1 review
10 helpful votes
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February 7th, 2023
Verified purchase

Initial consult went well and very responsive. Sent prescription to my pharmacist but they did not have the Nebulizer equipment that I needed for the medication prescribed. Texted, emailed customer service and called 4 times with a "I promise I will call you back" trying to get that prescription transferred. Still waiting. They are only good on the initial consult but if you need to get back in touch with them you will NOT be a priority or even a concern.

Date of experience: February 7, 2023

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Thumbnail of user anthonyb2422
Anthony B.
Typically does not respond to reviews

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