TFsource

Ordered Mom Shoes from Tfshe. I always get women's 10.5 US and these where way too small. Also, they didn't match the picture in the photo on the web site. The photo had a solid back, these had a strap like a sandal. Also appeared very cheap. Emailed them for a refund and after 12 days and a follow-up email, they got back to me and want me to send them back to China at my expense for what they call a partial refund. They actually suggested I give them to a friend.

In looking at the reviews after I had these problems with the order, I would have NEVER ordered. My credit card company is gong after them. You should contest any charges from them as well if you have had these problems, which it appears may people have.

Are you a toy collector? Of course you are, that's why you're here. Do you want your toy boxes arriving smashed, scratched, and torn? Of course you don't. This site guarantees " C9 collector grade packaging", but all my GI Joe Classified figures arrived in poor condition, and the shipping box was fine, so they are just sending out low-grade condition items. One of the figures was a Hong-Kong release as you might find on a site like Aliexpress, but at a not-so-Ali price. If you want to return something, they will charge you back your free shipping, make you pay for return shipping at your own expense, and refund you store credit only, so all you can do with it is purchase some more damaged items. No thanks.

tfshe.com is a scam! I ordered two of the large christmas wreaths and they sent out months after christmas something you would have picked up at the dollar store.We were very disappointed! What they advertise is not what the are sending the customer. You are going to be very disappointed if you order anything from them. Spend your money with another reliable company. You will not get a REFUND!

Never had a good experience with that company if it is even a legit one I wonder sometimes. When you buy a $400 figure with collectors grade box you assume it will be mint right? Wrong the edges were crumbled in and there was even a small hole in the front of it. This was the case with two figures I got from them and they'll be the last. Don't pre-order anything from them either trust me. If you're a passionate collector like me and don't want to feel like garbage when one of these hits your door in such poor condition, then don't give them your business period!

I pre-ordered 4 of the stunticons on Oct. 3 2022, and as of Oct. 5 2023, TFSource has not been able to get all 4 items in the warehouses at one time to ship my items. Jeremy indicated two of them were in-stock. He then expressed one should be in stock this month but the other will not be in until December. If all 4 items are not there they won't ship.

I bought a fairly recently released item only for it to arrive used and packaged in a Ziploc bag. There was nothing in the description about it being used and I still paid full price. Can only get store credit if I return it. NEVER again will I buy from them. $52 for this junk.

Ordered what was advertised as a NEW masterpiece figure, and it arrived without a box in a plastic bag. It was clearly used. When I contacted the company about it they offered me a $10.00 credit. I could have sent it back but they would not cover the shipping. I begrudgingly kept it but will never give them another dime of my money. Go to Robotoybase instead.

I ordered 4 wreaths from their add which looked to be 3.5 ft across or $159.99. I received 1 wreath that was about 18 inches. They want me to return that wreath which is close to $10 to ship back in order to receive a partial refund. They commented fraud by misrepresent ing their product and I'm susupposed to pay to pay to send it back. I hope my credit card company will back me up.

I have ordered a number of products from TF source. I had an issue with a manufacturer defect, and they contacted Takara in Japan to get me a replacement. All emails that I have sent them were answered within 24 hours.

Prices are good, and everything that they have ever shipped me using their free shipping came via UPS. I have been very happy with them.

Their stack system is also very good for combining orders to get free shipping.

Shipped to wrong address and customer service, when contacted, literally did not care nor respond. Was overcharged for shipping.

Terrible company, condescending staff. I should have checked the reviews on seibertron.com and tfw2005.com before ordering from these careless@$$holes. Do not buy something from here unless you want your order royally screwed up. Fans should share their experiences and hopefully put these careless, unprofessional jerks out of business. I am warning all my friends in the community about these experiences.

We purchased a MP-52 Master Piece Starscream on the 27th of November for our sons christmas we are still waiting. Contacted Australia Post who told us that the parcel has never arrived here in Australia.
We have lost count on how many emails we have sent asking where our Transformer is and can we get a full refund $450. Was this ever posted out and have we been scammed?
We have a very unhappy young man who never received his wish list of a transformer for christmas.
Please reply from a human and stop with the automated crap reply.
Waiting to hear back.
Never purchase from here again. Please do your homework/research on this company.

3rd party vendor for several bigger sites, these are the folks charging $150 for $30 action figures from last season. Just because something is old, or on clearance at every other retailer, does not make it collectible.

They sell as advertised, but be aware that most of these products are available at other online retailers for about 1/3 of the price (or less). This place is markup central. That's their right as a vendor, but as a consumer, you have the right to stay away from price gaugers.

I had no issues with tfsource. It been great experience so far. I like there website which is user friendly for me. I had order few products from them came on time and was notified on my email. They give option on shipping which I find helpful. There website is informed with lots of new products. I am guessing custom service is improving but all I can say patience is important. Customers service response in 24hrs. I use BBTS when I can. I do shop around when I can ebay to. So there. Tfsource keep getting better you got great thing going for transformer fans.

I purchased a Transformers Generations Legacy transformer I could not find in stock anywhere else. I had a problem with the link in the email they sent that wouldn't not allow me to track the package. I called and left a voicemail and Jeremy returned my call within a couple hours. He apologized for the issue I was having and emailed me a new tracking link and updated me on the shipping progress. Package was delivered the same day. Total time from order to my house was 5 days. This was my first time purchasing from here and I will definitely order again. Package was well wrapped and arrived in perfect condition.

Received my Combiner Wars Motormaster Transformer on time but the box was smashed up and torn in several places.It looked like it had been stepped on and someone had tried to retape it back together. This is a Christmas present for my 7 year old grandson who is in love with transformers. I am ashamed to give it to him looking like this. I also don't know without tearing the box completely apart if the transformer still works or not. Not at all satisfied with TFSource.

I recently ordered a T30 figure and, although it was stated that it was in c9 packaging and in mint condition, it arrived in a plastic bag, without instructions and in alt mode. Also, it was clearly pre used. The price was high, and the shipping cost even higher. To this day they didn't respond to my mail concerning the issue. These people are scamers, stay away. I know I will never order from them again.

This is one of the best sites I can think of when it comes to transformer collecting, Nicole of customer service is extremely helpful with any problem that I have had, Curt, who owns the place, along with his crew know a lot about this hobby, selection is great, and that packing, well it quiet simply is the best I have seen from anyplace, if you want you items in dead mint condition, look no further, this is your place, and returns are hassle free, at least in my case. Highest Possible Recommendation!

They didn't return my inquiry in the timely manner posted on their website. In fact I never heard from them. Wasn't able to cancel Order and called multiple times within their office hours. I feel scammed and will never order from them again.

So I have an order on Stack for a mint Asia Exclusive Masterpiece Grimlock and 3 other masterpiece preorders. They had some issues with the credit card I used and just decided to close my account completely because of that and a cancelled order I did a year ago (which I did pay restocking fees for). Something about too many cancellations. Really? Very unprofessional. Didn't even give me a chance. What a joke of a site! Now, I can't even get a mint Asia exclusive Grimlock unless I pay way too much. Should have stuck with BBTS. Ughhhh!

Like many Masterpiece Transformers Collectors I tried to save a buck and switched from my long time go to company BBTS and tried preordering from TFSource. BIG MISTAKE. I have no shipping or condition complaints. I was suspicious in the beginning because they only offer email as a form of contact for customer service. This is not a good policy. Additionally, they are selective and inconsistent in responding and are in my opinion, hostile in attitude. Also, I feel it is poor practice to charge a customer for a preorder before the preorder is released and/or shipped. Very few places still do this. This entire company reeks of a mom's basement-fanboy run business and seems to operate as such. Save yourself the time and hassle and go to BBTS, suck it up and pay for the shipping. In the end, things will work out a lot better for everyone.,

Terrible customer service, very rude and unprofessional. Had an expensive pre-order I selected to be shipped using usps. They decided to ship it using the cheapest, most worthless shipping service around. They were emailed and requested to use the shipping service I selected. Request ignored, and go figure the package gets sent to the wrong address. Not the first time they have pulled this stunt, and when I finally had enough of it Diane decided to use the talk over you method stating they feel they have the right to save a few bucks. They lost my previous order, somehow I got to lose the $7.30 I paid for shipping on top of making two trips to the post office looking for my lost package. They have a problem responding to e-mails, calling them is about the only option that may get you somewhere. In my case, I got to hear a crabby old cow whine and complain about me finally getting upset with them. You cannot be the nice guy after all the crap they pull, even my strong reserve was broken. I do however pride myself for not dropping myself down to Diane's level as I remained calm with my complaints. I'm all done with them, would prefer to pay extra elsewhere just to avoid the hassles this place puts you through. Always a problem, not worth saving a few bucks when you add up all the time and effort you need to add to your order.

I received two MOTU Revelation figures. Even though the order quickly arrived, the company packed two items close to eachother causing damage to the boxes. One also looks like it was dropped while packing. I sent a message to the company informing them about the damage and asked for a replacement. The CS rep told me they do not guarantee mint boxes, with 5% of boxes not shipped in mint according to their policy (BS), which was not the problem, and that I would have to pay for return shipping and a second shipping price for the replaced items. The problem was not that they were damaged prior to shipping, instead they were damaged during shipping because they are too lazy to package the items separately and securely. I'll never do business with this company in the future and warn others about similar issues, which seem to be commonplace according to the reviews I've read. The 5% policy seems to cover the company's selling of figures in non-mint condition and poor packaging. In all fairness, the items were quickly shipped, otherwise I would be leaving a one-star review.

I was ripped off too. These people are nothing but CRIMINALS. I preordered the Ramjet Masterpiece and they left we waiting for four months AFTER its release claiming that Takara "recalled" their stock to fix an issue with the shoulders of the toy. Eventually this turned out to be a lie, but what's UNBELIEVABLE is that after they took my money and deposited it into their bank account, they contacted me saying that they didn't feel confident accepting a credit card from my country. They cancelled the transaction and returned my money and I was left having to pay ALL BANK FEES because they didn't issue the refund using the correct protocol. These people are garbage.