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The First Group has a rating of 4.4 stars from 3,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention good experience, dubai lifestyle, and customer service. The First Group ranks 3rd among Real Estate sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
We know First Group as an excellent company with a lot of interesting developments in various places in Dubai. At the moment - with pandemic all over the world - times are very challenging. Nevertheless they achieved also during these times a really solid revenue. Customer Service, especially Ms. Doa, does a perfect job in communicating with us and giving support for any questions. Therefore five stars over all are undoubtedly justified!
I went through a professional tutorial by a detailed and friendly personality. It was a classy experience from the first phone call to pickup from the hotel to a very friendly and welcoming front desk staff all through the tour of the company's completed and functioning projects to those under construction and even it's future plans. My contacts are very open and ready to accommodate my fears. Indeed an investment seed was sown from the moment I left your office.
I went through a professional tutorial by a detailed and friendly personality. It was a classy experience from the first phone call to pickup from the hotel to a very friendly and welcoming front desk staff all through the tour of the company's completed and functioning projects to those under construction and even it's future plans. My contacts are very open and ready to accommodate my fears. Indeed an investment seed was sown from the moment I left your office.
It was a random and chanced contact from the airport.
I have been trying to use my two nights free voucher in dubai, but the online system's calendar widget us faulty and does not show dates. Unfortunately, the issue has still not been resolved. I have emailed many times and have also called many times, but no luck.
Unable to use my voucher to book hotel nights in dubai.
To experience dubai lifestyle!
Dear Mr. Anonymous,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
From our touch in the airport, members were very happy, excited and made our experience memorable, giving us a great opportunity to know the activities of TFG and the possibility to have a business relationship. We were amazed with how well they all performed together. Thank you very much, specially to our presenter of the different properties TFG have in Dubai.
We have in consideration that we were treated as we were part of the group and the company itself.
Dear Mr. Victor,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
All the staffs we met we just very nice people but the loophole is that at the first encounter they don't tell you the motive behind taking you to their office. Upon reaching there that we got to know what was behind and honestly speaking we can't force people to buy packages at high prices.
Dear Mr. Faisal,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
We had a wonderfull experience with the First Group.Firstly we were provided transport from our hotel and introduced to the team.We we offered something to drink.We were introduced to the First Group,and learnt that they owns about 19 hotels and 35 resorts in Dubai.First we went to mellenium hotel,the ciel tower the tallest hotel in the World we only saw it outside and went to palm jumeirah.We introduced to the packages they have.It was a nice experience
We chose Dubai because several people were sharing nice experience from visiting Dubai
Dear Mr. Mutsembi,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
I didnt any option for Babies if I'm travelling with one.
Is it possible to exchange the desert safari with another activity?
We would prefer the Giant Snow Ball.
Dinner at the masterchef and macdonalds
Dear Mr. Anthony,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly and address your concerns.
Kind regards,
The First Group
You're simply fantastic! Support given by the contact person was very reassuring and the page very user friendly and helpful to make holiday experience great.
Really just to relax, reflect and bond as a family
Dear Mr. Lewis,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
From the offset, we felt at home and comfortable engaging with the First Group Team. The experience was respectful and positive. Furthermore, the team is considerate and empathetic in their approach and actions.
A memorable experience
Dear Mr. Wasfie,
Thank you so much for your wonderful feedback! We're thrilled to hear that you felt at home and comfortable with us. Our goal is always to create a respectful and positive experience, so it's great to know that our approach resonated with you. We appreciate your kind words and look forward to the opportunity to work with you again in the future!
Warm regards,
The First Group
The contacts normally keeps changing. The numbers for *******@thefirstgroup.com and email are inaccessible. I really struggled to get through to get activation links.
Site seeing, investment opportunities
Dear Ms. Georga,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
Have been trying to get guidance on my planned trip in January, but all the phone numbers which were contacting me are not accessible. Your agent Noureldin Mousa is quite on me
Am very nervous as of now. I don't know of whatever is going on
I like real estate
It was a beautiful trip and an interesting experience
The reception was very good and the company's employees were wonderful in dealing and very skilled
Dear Mr. Mohamed,
We are glad that you had a great time in Dubai!
Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again in the future.
Warm regards,
The First Group
Experience is good till now. Waiting to examine what is next for the room, accommodation, facilities and others
Comfortable accommodation in luxury room with unique view
It was such an experience I will never forget. The view of the tall buildings and the architecture designs of it. The hotel rooms decoration, the food, bar and many exciting things I experience.
I want to experience more of Dubai lifestyle package.
Dear Korshi,
Thank you for your feedback! We're glad that you had a wonderful experience in Dubai with us. Your satisfaction is our priority, and we're delighted that we could meet your expectations.
We look forward to welcoming you again.
Warm regards,
The First Group
We have stayed there for 5 days in October 23
Hmmmm satisfied but not fully satisfied
Our expectations not full filled
You should add some more attractions in your package
For our new trip in October 24 yet they not contact me
For a wonderful and joyful stay
Fantastic, timely and valuable information. Their offers are so attractive, cost effectively and pocket friendly
I got clear timely feedback
Because of the constant contacts with attractive packages.
Dear Mr. John,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
It was a good experience that I won't miss any and I will try my possible best to make my colleagues aware of it
A friend who use to with friend work with first group introduced me
Dear Mr. Bright,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Very educative, attractive and business oriented discussion that led for my decision to be part of it.
Hotel apartments business
Dear Mr. Siltan,
Thank you for sharing your positive experience with us, your continued support means a lot to us!
We look forward to serving you in the future!
Warm regards,
The First Group
I will prefer a more responsive followups from team, mode of communication is great but the gaps are too much leaving me to do most of the follow ups when the due processes has not been completed.
Business and pleasure
We were impressed with Dubai. The staff were friendly and professional. We are going to visit Dubai again and stay longer.
To experience the lifestyle of Dubai
Dear Mr. Lesley,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
Very good customer service and friendly staff. I had a very good experience with the staff at the first group.
Very poor and unacceptable
I will never choose this cheaters
Dear Mr. Sam,
We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Regards,
The First Group
Good service
Hope to stay in The First Collection Marina - formerly Wyndham Dubai Marina
Thanks for your attention
Hope to stay in The First Collection Marina - formerly Wyndham Dubai Marina
Thanks for your attention
Upgrade accommodation
Excellent ventures, best tour and exploring the visit to completed ventures and site. Looks amazing. Good luck for future
Dear Mr. Syed,
Thank you for the fantastic feedback! We’re delighted to hear that you enjoyed the tours and exploring the sites. Your kind words mean a lot to us.
We look forward to serving you again in the future.
Warm regards,
The First Group
Wonderful looking forward to enjoy my early Christmas holiday with my family
Thanks
Touring nice places like shopping malls
Dessert safari
Kids play ground
Dear Mr. Galiwango,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
We look forward to welcoming you in Dubai!
Warm regards,
The First Group
What an amazing offer i tried it last time and it was amazing thats why i booked it again
Tourism and fun...
Dear Mr. Ali,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
We look forward to welcoming you back again.
Warm regards,
The First Group
Happy with the activities, type of hotels and the added services of visa and travel insurance.
No disappointments 😁
Dear Mr. Silas,
Thank you for your feedback! Your satisfaction is our priority, and we look forward to providing you with even more great experiences in the future!
Warm regards,
The First Group
Your staff deceived me into paying for a travel package for my next October holiday, without telling all the conditions that will make my aspiration of holiday in Dubai become a reality.
After I paid the amount charged for package, I was called by one Isabel from your travel team, who told me I can not visit dubai for my holiday except I have a UK or shengen visa as a nigerian. She was so rude in her manner of appraoch, she hung the phone on me and yelled at me without showing any empathy that my savings for holiday plan is almost messed up by the restriction of visa to dubai
Your staff Heba, who sold the package to me without telling me all the truth refused to talk to me anymore when I called, rather she only charts me, contrary to her many calls before i paid
I chose because it was presented to me as a good holiday plan option.
Unfortunately I am left unhappy currently
* The First Group attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
Dear Mr. Disu,
Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a positive experience from start to finish. It’s wonderful to know that our team made you feel welcome and that you found the tour informative and engaging.
We look forward to supporting you in the future!
Warm regards,
The First Group