Tobi

Waiting for a month and the shipment is shown delivered, I contacted the customer service, they said it's delivery company's problem. And just lose my US$70. It's my first time trying to buy from this company. And will not recommend anything from them in the future. Stay away from TOBI

I ordered my dress Sunday and received it the following thursday. The dress is exactly what i was hoping for! It's an extra small so i was a little hesitant but the size chart they have truly matches the description. I will defiantly order more items from this website.

Customer service is terrible. They dont read your concerns about an item you ordered weeks ago. They just reply with automatic response that says it takes 2 business days for item to processed and ship out. Bye Tobi.

My dress came pretty quickly. Only concern is that I didn't not receive a tracking number or any updates when my order was being delivered. The dress just appeared at my door with no heads up. I'm grateful it shipped in one piece but I would have liked to be updated about my shipping process.

It takes a LOT longer than it says to deliver the order. I am still waiting for my package I ordered two weeks ago. They have no phone number, worst customer service ever! Regret not reading these reviews before ordering from them.

Most egregious customer service ever. It's been over 10 days since I placed my order, and it still hasn't shipped. They are basically unable to be contacted. Have called them about 5 times, never gotten through, and no responses to e-mails. Avoid.

I've never experienced an unprofessional site such as this one. I ordered two dresses, was charged for two and only received one. I emailed their help address expecting to receive some cooperation and no response from Tobi! It's been a week. Won't be shopping with them again.

I was really nervous because I saw reviews of sizing being off or having issues in general, but thankfully my clothes arrived really fast and they fit perfectly. Don't know what would have happened had I needed to return them (that scared me). I ordered true-to-size and it fits fine (for a skirt and crop top).

I don't know what all of these negative comments are but I ordered three shirts for a total of only $20 including shipping. Everything came on time looking exactly as I had expected. The clothes were in great condition and not made cheaply at all. I will defiantly be shopping here again!

Despite all the wacky reviews I read about this website, I thought what the heck and ordered some things from them. I got 5 shirts and a maxi dress for $114 with their 50% off discount and my items shipped quickly! Pair of sunglasses I ordered ended up selling out but their customer service team was quick to email me and let me know they were sold out and they upgraded my order to free 2 day shipping with no charge because of the inconvenience Each piece of clothing is great quality and they all fit well. I ordered a gorgeous maxi dress for a cruise I'm taking soon and can't wait to wear it! My sisters also ordered some party dresses off this website and loved them as well. Definitely will be ordering more in the future!

Worst customer service I have ever experienced. Customer care is a joke. You call them, they don't answer. Emails, no reply. Only way to get a response is by FB. Do your research on this company. STAY AWAY!

Tobi was a great online shopping experience. They had valid security checks and I do appreciate the time the developers took to set that up. Thank you for my wonderful birthday dress and that free leave-in conditioner! <3

I have been shopping with Tobi for years and never had an issue. Until now. I've had an order processing for over two weeks. I've sent multiple emails to their customer service email address and have gotten no response. In the past, they've always responded in a day or so. I'm not sure what's going on, but I am going to figure out how to cancel my payment and never shop there again. Are they even a real company anymore?!?

One of the best shopping experiences I've had online. After joining the site, I got a discount code which brought my total to under $30 for a great pair of flats. They arrived literally 3 days later and were exactly what I expected. Can't wait to shop again!

Like others said, you return an item and they keep your money. Never ever had an experience like this. I'm going on 4 months and am still waiting on the $100 they owe me for my refund. I'm putting a complaint into the Better Business Bureau. This can't be legal. I would never ever shop here again. There are plenty of other online retailers who actually respect their customers and the transactions between them.

Tobi wedding dresses are made for your dreams. Our collections adapt to women of all shapes and sizes, ensuring that you walk down the aisle in a style that expresses your unique personality. We're passionate about design and offer an unmatched quality of craftsmanship, at prices that have yet to be matched.

I don't understand why they are getting horrible reviews. I've ordered from them several times. One time they sent me the wrong item. However, they let me keep it in addition to sending me the right item and also gave me a coupon code to make up for it. As for the quality, things from tobi have always been well made and nice material. It's obviously not going to feel like designer clothes but it's SO much better than things from forever 21/charlotte russe. Overall, I love Tobi's clothes and they're customer service.

Honestly can't believe all the bad reviews I'm reading! I ordered from Tobi twice, and both times were during one of their 50% off promotions. I'm pretty sure shipping was free too. The items were true to size and were pretty good quality for the price (very similar to Forever 21). It also took less than two weeks to get to me. Anyone complaining about the quality needs to realize that a $10 top won't last forever.

I was worried after I placed my order and then read the reviews afterwards and saw what people were saying. However, I had a great experience ordering from this company! I got 4 dresses for $100 using the 50% code, and they arrived in Florida in 3 days! The quality of the clothing is obviously what you would expect for the price, but everything fits great in an XS, the dresses are lined, nothing is see-through or too short, and everything looks exactly the way it did online! Very happy with my purchase and would definitely use this site again.

The first time I bought at tobi it tools around a month to receive the package. I was disappointed that the shipment took so much time + because I live in Canada Montreal there were additional border fees (but this has nothing to do with the merchant).
The second experience I had was much better, my little sister bought a couple of dresses and she wanted to ad the 50% coupon code but apparently did not enter it correctly. I emailed tobi customer service (dreaded the awful service I heard about) but surprisingly they responded the next day telling me that they will refund me the additional 50% off amount.

I've ordered from tobi maybe 4 times now. I live in Singapore and tobi is an American-based online store. Shipping was always fast and efficient, and I receive my orders always just about a week later. I've ordered from other sites which would always take no less than 2-3 weeks to get to me. The clothes are of great quality and reasonable prices though I tend to shop only in the sale section. Overall my experiences with tobi have been really great. Their customer service had caught me by surprise as well! I sent in a query via email about one of their items, a little skeptical to get any reply at all, but I got a reply within a day explaining everything I needed to know! All in all, tobi is one of my go-to brands for online shopping, for their great style, quality, service, and fast shipping!

I also wanted to review this site because of all the negative reviews. I bought 4 things from here because the 50% off for first time purchases was just too tempting. I then checked the reviews and got nervous, however, my order was processed within a day and I received everything within a week. All my sizes were correct, and the clothes were all adorable. I'm really happy with my purchase! I don't doubt that many people have had issues with ordering from this site, however, I feel like they are aware of the issue and are working hard to improve their process overall. I am super satisfied with all my clothes and would definitely purchase more!

So I just recently started ordering from Tobi about 7 months ago. When I started they were great! Free shipping on everything! They sent me my clothes within 3 days and when it didn't fit right I got my full refund hassle free. I ordered a couple other things then stopped for a while. Now, there are a few changes that made me stop ordering from them. Of course companies get greedy and now it's "Free shipping with purchase over $50". That's okay I guess I get that but the main reason I loved them was the free shipping on anything. Now it takes three days just to process the order. Extremely slow shipping now! And to top it off the prices went way up and everything seems to be "final sale". With online clothing final sale is a bit ridiculous. I used to recommend this website to all my friends but now it's just another overpriced rip-off of a company. (Forgot to mention that the quality of the clothing isn't bad but it's definitely not worth all the trouble and $$$)