They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund

We just called pay pal and got our money refunded.

I was never able to get a response, nor was PayPal. I would not recommend using this company.

I hope you make contact with them. Don't leave it too late as they played for time with me and I lost money on an item they never sent and I had no recourse option left through PayPal or eBay. On average 1 in 3 'customers' are being ripped off in this way. Good luck.

(626) 333-5288
La Puente, CA

This is the number I used to reach them. Took MANY tries, often with weird / changing voicemail messages. Then they hung up on me twice before I could get a word in! Good luck!

You can't it's really hard communication is horrible

I sent emails to sales166@tomtop.com and they responded to me every time sometimes it would a day or two because of the time change between us and them in china... Just make sure to include your order number and i always labeled the messages as URGENT! Hopefully this will help...

Well, they responded to emails twice. After I got paypal involved because my questions were not being answered. I received plenty communication with them... I will ask paypal customer service how did they communicated with foreign businesses.