TomTop
Questions & Answers

Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.

Absolutely Not! Never received products! Had to go through my bank to get my money back.

No. If you are purchasing anything with electronic components, you have a 50 percent chance of getting defective product. And when you do, they will answer every single one of your communications appealing for your patience until the time period has expired for you to file a case with eBay.

Run.

I order from them first week in November never received product at end of Dec also took a month to refund money
Customer service very rude look elsewhere

I would try elsewhere robert, their products and service ain't worth it.

I did finally get our hoverboard. They just would not communicate or send me any shipping details. The hoverboard was nice and was not one of the ones that catch fire, thank god! There was no way to return it however once it came cause shipping it back to China was far too much money.

There's a high probability that you'll lose your money and not get the item (which will be cheap rubbish anyway). If you do make an order, the first sign they are going to con you is that you'll be told it's delayed because of some national holiday or the ship's late. DON'T give them extra time - go straight for a resolution through eBay. Study the positive feedback on this site, some are genuine, most are pigeon English. That's because they are spoof accounts by Tomtop to create an illusion. Good luck.

No.

Tomtop bombard you with emails and I found them to be fake. It took me ages to get resolution but from PayPal not Tomtop.
Do not buy from Tomtop! Tomtop stated a 5 to 21 business day delivery. After 25 business days (5 weeks) ordered item didn't arrive. Shipping link did not work. After four attempts to contact TOMTOP with no reply I entered a dispute with Paypal.
TOMTOP finally contacts me saying if I should contact their service department. Obviously my previous communications went ignored. Eventually TOMTOP admitted that the item was never sent in the first place! They went on to say that they would send it if I dropped the dispute. Yeah right. So all the shipping info was fake so why trust them. I did eventually get a refund via PayPal but suggest you buy from Banggood who have proven to be reliable and do not lie.