Why when I'm booking i have baggage of 30kg but when you send the ticket in my mail it says zero baggage?

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Why when I'm booking i have baggage of 30kg but when you send the ticket in my mail it says zero baggage?

asked by vanessa v. on 8/19/22

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When I booked the ticket it says there 30kg baggage but when I received email my baggage is zero!
Why when i'm booking i have baggage of 30kg but when you send the tickect in my mail it says zero baggage?

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Customer S. · Answer 1 · 2022-08-20T01:33Z

Customer S.

on 8/20/22

A: Vanessa v., thank you for contacting

The satisfaction of our clients is our main goal, therefore we would like to be able to review your case and respond in detail.

In order to check your reservation we need you to provide us with your reservation locator. It is an 8-digit numerical code that appears in the confirmation e-mail. In case you do not have it, you can also provide us with the e-mail address indicated in the reservation or the names of the passengers.

All the best.

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