Troll and Toad

Twice they cancelled my order. One in 11/19 and one this month (9/24/2020). It took a week and half to notify me that my order was cancelled. I reached out to customer service and was told the following: We are terribly sorry for this. "We do have over a million items in our inventory however we try to be as accurate as possible! Inventory errors can occur, at the same time human and keying errors occur. When this happens our standard procedure is to issue a refund for the cost of the items you purchased. Unfortunately we cannot determine there is any missing items until your order is pulled". I'm sorry but you poor inventory management system is not my problem. You are in the business of selling cards one would think you have the ability to track your inventory. But hey they offered me another 5% coupon code, what a joke. Please do not buy from Troll & Toad. My assumption is they kept the card knowing the increase the value and is trying to sell it at a higher price.

Very very sketchy business practice by Troll and Toad. I mailed them around 60 cards, most of which were in good or great condition. They graded the cards the same day the package was delivered and it was only 40% of the quoted order total and never contacted me about the grade of individual cards to explain why so low. Almost 10 days after I still have yet to receive the payment or be contacted. I Can't attest buying from them but never sell your cards to these scammers! They are selling your cards for 3-4x the price they give you and it's a horrible drawn out process to get paid on top of it. Use at your own risk!

Have purchased multiple times from this company that provides so many things it'll make your head spin! They sell at an arguably low price which is why I assume there are low reviews from what I guess are flippers. Great site I have used and will continue too!

Had a great experience with troll and toad, they paid me exactly what i was quoted. My packaged arrived there on a tuesday and i was paid wednesday, the very next day. I read a lot of negative reviews about them and was nervous but I have to say it must have been people who did not follow the guidelines or sent in damaged product. I would 100% sell/buy from them again. Great experience 10/10

I ordered from Troll and Toad 6 months ago before I went to Army basic and AIT, just found out they never delivered my box and can only give me credit for their store as you cant be refunded after 6 months... now the box is 2.5x the price. :/ Lady on the phone was rude and unhelpful and did not even try to see if the box could be found.

My cousin ordered some cards from this company for my kids Christmas. Besides them showing up in February the cards were not worth the money. The pokemon cards was just a bunch of commons and in very poor shape. Horrible bussiness, spend your money at a store that cares.

Bought 500 dollars worth of products from them just to have nothing delivered
They ended up tagging my account as fraud because apparently they claimed they were charged import tax on my behalf and instead of charging me chose to give me nothing instead
What a joke. Never use them to buy anything

One word describes these people, Lazy. They don't get back to you with your order, they work banker hours so good luck reaching them if you have a 9-5 Monday to Friday job since they are off anytime after 5 and before 8 also off on weekends. Also, they have limited workers handling your cards as well. If anyone sees this post take some advice from me and never sell your cards to this company. My cards were in a binder never touched by hands for years and they have the nerve to tell me they are "less than near mint condition" no creases no folds no marks on any of the cards no loss in color ECT. I also spent hours of my time sorting these cards and printed a list for them as they instructed but it seems I have cards missing or wrong edition. I know the difference between my unlimited charizard and an limited one which I didn't have I'm not new to the Pokemon tcg. These are scammers and fools who only want to rip you off don't trust these guys with you cards!

Traded them a good bit of games, got my estimated value and sent them the games the next day.

A week later after they receive them, proceed to tell me my games are damaged and offers half of original amount.

Sent in another order to see if they would say the same thing. Sure enough they tell me me this order is damaged also and offer half of what they initially said.

To anyone thinking of selling to them, please don't. They will RIP you off.

I sent a buylist of just a few cards to test how easy they are to work with. I'm glad I did a test run.
First, they offer no assessment criteria, in other words, they don't define what "near-mint" means to them. I researched what was considered "near-mint", and sent them 6 cards that met the qualifications I found. These cards were in generally good conditions, with 0-2 minor defects. When they received the cards, they assessed them all as "Damaged", which they certainly were not.
Second, their communication is incredibly poor. I had to initiate every part of the process and did not receive helpful relies.
I cannot in good conscious recommend anyone sell to them, and I will not buy from them based on this experience.

Double checked the condition of my cards to make sure they were good. But was still told they were in "bad" condition so offered 25% of original price. Have to pay return shipping on top of the shipping I paid to send it there in order to get my cards back.

Total bait and fake scam to try to force you to accept the lower prices.

Sent several cards and paid for out of pocket shipping to this company. Received an email indicating would only be receiving less than half of the original indicated value. Have been waiting almost 3 months for the payment. Unable to get any response via email or phone. Pending payment is all that is indicated. Company does not get back to you after receiving the cards & will not send you payment. This company is a complete scam.DO NOT be scammed with this company as I was.

If I could give these people zero stars, I would. My cards were horribly misgraded (e.g., said some were played...NONE of the cards I sent them were ever played). I emailed them and said 'cancel my transaction' and was told it was impossible and though impossible to cancel my order, they're about 2 weeks past the time they should have sent payment. Honestly, I feel scammed. I will never, ever do business with this company again.

I had recently sent in a buylist order which included ultra rare cards, as they were not listed I provided them as super rares which are less in value. Upon receipt of my order Troll and Toad took their time processing it at least 5 business days, then sent me a modified buylist which was $25 less than I had originally been quoted. Stating that they were not accepting Ultra rares, however, instead of returning my ultra rares, they simply docked my payment the $25 dollars and kept them. When I confronted them about this issue they simply ignored my emails. I suggest people who want to sell their bulk go elsewhere so you are not ripped off like I was. I have found better bulk buyers on TCG bulk kings where you can even find buyers who will trade you sealed product instead of these losers who prefer to rip people off

We had an extremely bad experience with these folks. We placed an order for several Pokemon boxes. Opening a total of 27 booster packs resulted in not one single holo card (and I do not mean ultra rares, but rather not even a regular rare). This is almost impossible to happen by chance. Upon investigating the boxes, they had extra glue on the flaps, which looked different from the glue the Pokemon company uses - quite likely that these folks tamper with the boxes.

Complete waste of time trying to sell to them. What they do not explain on their website is that it can take 5 business days just to check in your package. Then 5 more business days to get to it. Then after it reaches confirmed another 10 business days or more to get paid for your items. On top of that they change the condtions of your cards that you send them. 100% go somewhere else to sell cards. I do not even know when they are going to send my rejected cards back after having to pay to send them. If you want to sell look at at least a month to get paid. After dealing with other places online this place seems like a scam.

It is very difficult to get ahold of anyone. They do not answer the phone or respond to emails. If you facebook message them, you will be directed to the contact us link that gets no response. I had issues with a buylist order that is still unresolved. At this point, it is unclear if I will ever get paid or even my cards back. I would advise against doing business with this company.

Worst handling ever, full of excuse why they are taking forever to ship out my order. Yeah we are in a pandemic, but it is still no excuse why it's taking almost to weeks to ship. I made order on May 10, they said it would originally take 1-2 day to ship, but due to covid restrictions it will take 3-5. But it's May 18 and they still haven't shipped. They offered to refund me, but is the easy way out. I want my $#*!, I asked if they can expedite my order and they made some lame excuses on how they can't. Dude foreal that's so lazy, I really think they are taking advantage of this pandemic too do less work.

NEVER BUY from this website: https://www.trollandtoad.com

My 160 $ pre order has just been cancelled without any warning nor explanations

If any of the staff see this post here is the order number: #*******

Troll and Toad is notorious for swindling sellers with their shady selling practices. If you really want to sell cards, find players who are looking for them and at least get your money's worth. Don't be surprised if they come back telling you the cards you sent aren't in the condition you sent them in.

I ordered 80 heroclix figures. I received 13 Yugioh cards. They blamed the mistake on someone outside of the company "switching the packing slips". The packing slip I received said 80 items.
Had to argue with them fkr a few days for a refund. They decided to credit me and I ordered a second time. This time their stock was super limited so I missed out on almost 50% of the characters I ordered originally. I picked all my figures, they took a few days to ship. Then when they finally did ship they sent me an email along with shipping notice, the email said that some of the characters I requested were missing.

How could this company possible be this unorganized? Definitely will not be ordering from them ever again

Use to love Troll and Toad. Card prices use to be pretty competitive with other sites - that's less so now. Shipping I swore use to go MUCH faster though. I could order with normal shipping through Troll and Toad and often get my cards within a week. My last order I picked expedited shipping which when I ordered said the earliest I'd get my order is the 28th (today) BUT IT'S BEEN 3 FULL BUSINESS DAYS AND MY ORDER IS STILL "Being Packed" AND HAVE NOT EVEN BEEN SHIPPED! Cards use to be shipped generally within a day! It's been that way the last few times I've ordered through them where it's taken about a week before even sending my order out.

Problems when you try to sign up for account, takes a long time and you need an account to buy from them, so when you have your account the stuff you want might be gone, good prices though.