UrthBox has a rating of 2.9 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UrthBox most frequently mention customer service, credit card, and month subscription problems. UrthBox ranks 6th among Meal Delivery sites.
This company does not typically respond to reviews
I don't understand why some people call this a scam! I've had great customer service experiences, very personable. I ordered this as a gift for my friend after her surgery and called to cancel it afterward. They did it right away with no pushy sales tactics, just wished her a speedy recovery. For those complaining about being charged again.
Don't use Urthbox. I placed an order in the evening, realized in the am that my computer had auto inputted my previous address. I called Urthbox the next morning, but they don't open til 9am!, so I sent a chat message to have them cancel the order and the message replied they would get back to me - right! Over the weekend (they are closed) I checked Saturday and Sunday and my order was unfulfilled. Got to work Monday morning and I checked and the order said filled. I had to wait for them to open zzzzz... leave my work to call them again. They said too late, we never got your message and too late. Sa basically I spend $60 on my first box, sent to my previous address, and was told even if they reject the order, Urthbox says they cannot accept the food back. I get it, but please all of this happened because you have banker hours and your employees are not checking chat messages. I promise I am letting everyone know about why NOT to use Urthbox and that is going to cost them more than $60. I recommend Imperfect Foods. We have a good few years with them before we moved. I was just going to try something different, but guess I'll head back to Imperfect Foods! BOO Urthbox!
I don't understand why some people call this a scam! I've had great customer service experiences, very personable. I ordered this as a gift for my friend after her surgery and called to cancel it afterward. They did it right away with no pushy sales tactics, just wished her a speedy recovery. For those complaining about being charged again.
I've been thinking about getting a snack subscription box for my family to enjoy, and I'm thrilled I did! The package arrived within a week, and we had a great time sampling the snacks. Just remember, it automatically renews every three months.
I read the details before buying and was ready for this service. The website clearly states it's a subscription that auto-renews periodically. If you don't bother to read, don't blame others for your ignorance. By the way, my friend loved her Protein box. Highly recommend as a gift too.
I initially received this subscription as a gift and liked it so much that I continued it. Since then, I've also gifted it to my sister, who loved it too. It's a unique gift idea, and it makes holidays even more special!
I'm very happy with my order. Finding gluten-free snacks that are affordable is tough, but this subscription solves that problem. Plus, I don't have to worry about reading labels.
The monthly subscription is convenient, and unsubscribing is as easy as renewing. I don't understand why some people are complaining and calling it a scam. They were very helpful and canceled my subscription without any hassle when I asked.
I was pleasantly surprised by the variety of snacks and drinks! There were many items, and I'd recommend it to anyone looking for healthy snacks if you're bored with your usual choices.
This is a great subscription service. I discovered new snacks for my family that I hadn't seen in grocery stores before. Now I buy them directly from Amazon.
I love discovering new snacks, and this subscription has introduced me to so many! The convenience of having healthy snacks delivered monthly is unbeatable, and my kids love them too.
We've become regular customers. The big advantages are that everything is natural, very convenient, and delicious. Plus, the service is excellent. We're very thankful for your products!
We love our boxes and eagerly await them every month. Our only complaint is that even the Large box isn't enough for us. We just can't spend more!
I received this as a gift, and it was such a great idea! This year, guess what everyone will be getting from me? I'm also renewing my subscription.
You can easily skip or pause delivery. I updated the delivery address to my current location, and customer service was very helpful and quick.
The treats are delicious, high in protein, balanced in carbohydrates, contain no added sugar, and are packed with nutrients. My body thanks you.
Thanks to Urthbox, I've found so many new favorites! Now I'm not wasting money because my kids have already approved these snacks!
I'm extremely impressed with the quantity and variety of items in the box! I was tired of the same snacks, and I was running out of ideas, so this was the perfect solution! Such excitement to try everything 🤤🤤🤤
I like the variety of healthy snacks offered. Some brands I've never heard of, and I'm glad to see they're offering them.
My son is the main reason why we love this brand because I always look for gluten free and healthy foods that is also affordable.
One of these subscriptions makes my life happier and easier and provides excitement. Unlike other subscriptions, it does not accumulate.
I love the variety of protein bars I get to try. My lunch is always on the go. At least now I have variety and I am eating clean.
My kids and I enjoyed our first box. We tried almost everything as soon as it came! Thats the only warning from us- you will run out fast.
Canceling your subscription is very easy! All you need to do is log into your account and click the cancel button.
I'm vegan, always thinking about where and what to snack on, the perfect option to always have tasty and healthy food on hand.
I received a gift card for my bday. The balance was twelve dollars. This company charged me 101.97 before I received my last box. I was then told I need to cancel the subscription before the 1st of the month. Technically it was the first of the month as I contacted them on 7/1/21 and the new subscription did not start. Do not order from them! 7/2/21: I received an email from customer service today stating that I can get a partial refund back.
Tip for consumers:
Do not buy this item .
Products used:
None
Don't use Urthbox. I placed an order in the evening, realized in the am that my computer had auto inputted my previous address. I called Urthbox the next morning, but they don't open til 9am!, so I sent a chat message to have them cancel the order and the message replied they would get back to me - right! Over the weekend (they are closed) I checked Saturday and Sunday and my order was unfulfilled. Got to work Monday morning and I checked and the order said filled. I had to wait for them to open zzzzz... leave my work to call them again. They said too late, we never got your message and too late. Sa basically I spend $60 on my first box, sent to my previous address, and was told even if they reject the order, Urthbox says they cannot accept the food back. I get it, but please all of this happened because you have banker hours and your employees are not checking chat messages. I promise I am letting everyone know about why NOT to use Urthbox and that is going to cost them more than $60. I recommend Imperfect Foods. We have a good few years with them before we moved. I was just going to try something different, but guess I'll head back to Imperfect Foods! BOO Urthbox!
Products used:
I ordered the large box, but never received it.
Healthy subscription snack box service of Non-GMO and Organic foods, beverages and snacks delivered to your home or office monthly. Give as a gift or select from Classic, Gluten-Free, Vegan and Diet box options with free shipping to the U.S.> <me...