• UrthBox

UrthBox

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Overview

UrthBox has a rating of 2.9 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UrthBox most frequently mention customer service, credit card, and month subscription problems. UrthBox ranks 6th among Meal Delivery sites.

  • Service
    25
  • Value
    25
  • Shipping
    21
  • Returns
    21
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.3%
Positive
29
Neutral
0
Negative
5
7
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How would you rate UrthBox?
Top Positive Review

“I've had great customer service experiences”

Shonda T. Giblin g.
7/10/24

I don't understand why some people call this a scam! I've had great customer service experiences, very personable. I ordered this as a gift for my friend after her surgery and called to cancel it afterward. They did it right away with no pushy sales tactics, just wished her a speedy recovery. For those complaining about being charged again.

Top Critical Review

“Urthbox Unrpofessionalism”

Shawn Denise B.
7/15/24

Don't use Urthbox. I placed an order in the evening, realized in the am that my computer had auto inputted my previous address. I called Urthbox the next morning, but they don't open til 9am!, so I sent a chat message to have them cancel the order and the message replied they would get back to me - right! Over the weekend (they are closed) I checked Saturday and Sunday and my order was unfulfilled. Got to work Monday morning and I checked and the order said filled. I had to wait for them to open zzzzz... leave my work to call them again. They said too late, we never got your message and too late. Sa basically I spend $60 on my first box, sent to my previous address, and was told even if they reject the order, Urthbox says they cannot accept the food back. I get it, but please all of this happened because you have banker hours and your employees are not checking chat messages. I promise I am letting everyone know about why NOT to use Urthbox and that is going to cost them more than $60. I recommend Imperfect Foods. We have a good few years with them before we moved. I was just going to try something different, but guess I'll head back to Imperfect Foods! BOO Urthbox!

Reviews (82)

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Reviews that mention popular keywords

customer service (20)
Thumbnail of user shondatgiblin
New York
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I don't understand why some people call this a scam! I've had great customer service experiences, very personable. I ordered this as a gift for my friend after her surgery and called to cancel it afterward. They did it right away with no pushy sales tactics, just wished her a speedy recovery. For those complaining about being charged again.

Thumbnail of user davidg7131
Indiana
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I've been thinking about getting a snack subscription box for my family to enjoy, and I'm thrilled I did! The package arrived within a week, and we had a great time sampling the snacks. Just remember, it automatically renews every three months.

Thumbnail of user sophiab510
Arizona
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I read the details before buying and was ready for this service. The website clearly states it's a subscription that auto-renews periodically. If you don't bother to read, don't blame others for your ignorance. By the way, my friend loved her Protein box. Highly recommend as a gift too.

Thumbnail of user inezc41
California
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I initially received this subscription as a gift and liked it so much that I continued it. Since then, I've also gifted it to my sister, who loved it too. It's a unique gift idea, and it makes holidays even more special!

Thumbnail of user zacharyb626
Virginia
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

I'm very happy with my order. Finding gluten-free snacks that are affordable is tough, but this subscription solves that problem. Plus, I don't have to worry about reading labels.

Thumbnail of user jackp1150
Virginia
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

The monthly subscription is convenient, and unsubscribing is as easy as renewing. I don't understand why some people are complaining and calling it a scam. They were very helpful and canceled my subscription without any hassle when I asked.

Thumbnail of user georginar63
Texas
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

I was pleasantly surprised by the variety of snacks and drinks! There were many items, and I'd recommend it to anyone looking for healthy snacks if you're bored with your usual choices.

Thumbnail of user moeakoewaaio25
New York
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

This is a great subscription service. I discovered new snacks for my family that I hadn't seen in grocery stores before. Now I buy them directly from Amazon.

Thumbnail of user westlec
North Carolina
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I love discovering new snacks, and this subscription has introduced me to so many! The convenience of having healthy snacks delivered monthly is unbeatable, and my kids love them too.

Thumbnail of user brianp2563
South Carolina
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

We've become regular customers. The big advantages are that everything is natural, very convenient, and delicious. Plus, the service is excellent. We're very thankful for your products!

Thumbnail of user robertm10007
Pennsylvania
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

We love our boxes and eagerly await them every month. Our only complaint is that even the Large box isn't enough for us. We just can't spend more!

Thumbnail of user ronyd13
Florida
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I received this as a gift, and it was such a great idea! This year, guess what everyone will be getting from me? I'm also renewing my subscription.

Thumbnail of user johns15970
New York
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

You can easily skip or pause delivery. I updated the delivery address to my current location, and customer service was very helpful and quick.

Thumbnail of user kavinpetarson96
Texas
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

The treats are delicious, high in protein, balanced in carbohydrates, contain no added sugar, and are packed with nutrients. My body thanks you.

Thumbnail of user johng7626
Alaska
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Thanks to Urthbox, I've found so many new favorites! Now I'm not wasting money because my kids have already approved these snacks!

Thumbnail of user emilym2189
Florida
1 review
1 helpful vote
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April 1st, 2024
Verified purchase

I'm extremely impressed with the quantity and variety of items in the box! I was tired of the same snacks, and I was running out of ideas, so this was the perfect solution! Such excitement to try everything 🤤🤤🤤

Thumbnail of user amberm1233
Massachusetts
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I like the variety of healthy snacks offered. Some brands I've never heard of, and I'm glad to see they're offering them.

Thumbnail of user jenniferg3456
California
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

My son is the main reason why we love this brand because I always look for gluten free and healthy foods that is also affordable.

Thumbnail of user ronaldj926
New York
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

One of these subscriptions makes my life happier and easier and provides excitement. Unlike other subscriptions, it does not accumulate.

Thumbnail of user edwarda840
California
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

I love the variety of protein bars I get to try. My lunch is always on the go. At least now I have variety and I am eating clean.

Thumbnail of user michaelw7204
Texas
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

My kids and I enjoyed our first box. We tried almost everything as soon as it came! Thats the only warning from us- you will run out fast.

Thumbnail of user zacka60
Connecticut
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Canceling your subscription is very easy! All you need to do is log into your account and click the cancel button.

Thumbnail of user declanb46
Alabama
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I'm vegan, always thinking about where and what to snack on, the perfect option to always have tasty and healthy food on hand.

Thumbnail of user lisal2065
Pennsylvania
1 review
0 helpful votes
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July 1st, 2021

I received a gift card for my bday. The balance was twelve dollars. This company charged me 101.97 before I received my last box. I was then told I need to cancel the subscription before the 1st of the month. Technically it was the first of the month as I contacted them on 7/1/21 and the new subscription did not start. Do not order from them! 7/2/21: I received an email from customer service today stating that I can get a partial refund back.

Tip for consumers:
Do not buy this item .

Products used:
None

Service
Value
Quality
Thumbnail of user shawndeniseb
California
1 review
0 helpful votes
  • Send Message
July 15th, 2024

Don't use Urthbox. I placed an order in the evening, realized in the am that my computer had auto inputted my previous address. I called Urthbox the next morning, but they don't open til 9am!, so I sent a chat message to have them cancel the order and the message replied they would get back to me - right! Over the weekend (they are closed) I checked Saturday and Sunday and my order was unfulfilled. Got to work Monday morning and I checked and the order said filled. I had to wait for them to open zzzzz... leave my work to call them again. They said too late, we never got your message and too late. Sa basically I spend $60 on my first box, sent to my previous address, and was told even if they reject the order, Urthbox says they cannot accept the food back. I get it, but please all of this happened because you have banker hours and your employees are not checking chat messages. I promise I am letting everyone know about why NOT to use Urthbox and that is going to cost them more than $60. I recommend Imperfect Foods. We have a good few years with them before we moved. I was just going to try something different, but guess I'll head back to Imperfect Foods! BOO Urthbox!

Products used:
I ordered the large box, but never received it.

Service
Value
Shipping
Returns

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From the business

Healthy subscription snack box service of Non-GMO and Organic foods, beverages and snacks delivered to your home or office monthly. Give as a gift or select from Classic, Gluten-Free, Vegan and Diet box options with free shipping to the U.S.> <me...

Company Representative

Thumbnail of user benjaminm264
Valleri T.
Typically does not respond to reviews

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