Hi Amy,

I think the problem has been solved, right?

If for any reason you are not 100% satisfied with your item within 30 days of receipt, you may return any brand-new item for refund or exchange.
• A restocking fee of $5 will be deducted without a tag attached;
• Please kindly understand the shipping fee for return and reshipment is on your side;
• As for the refund, please kindly know the original freight we sent your order is non-refundable;
• We offer 3 months warranty for exchanging a new item with a quality problem;
• If it has been more than 3 months, we will try to offer a solution to fix the problem.
If you need any further assistance, please feel free to contact us. We will reply to you within 1 working day. Thanks a lot for your understanding and time. Have a good day!:)

Elsa
Best regards
Email Us:service@vancaro.com
Messenger Us: m.me/vancarojewelry