• VENUS Swimwear

VENUS Swimwear

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Overview

VENUS Swimwear has a rating of 2.1 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 257th among Swimwear sites.

  • Service
    140
  • Value
    151
  • Shipping
    147
  • Returns
    120
  • Quality
    151

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1
121
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How would you rate VENUS Swimwear?
Top Positive Review

“Found a perfect dress”

Jennifer V.
11/1/19

I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!

Top Critical Review

“Delays with shipping”

Angry W.
8/16/24

I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.

Reviews (1,302)

Rating

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Reviews that mention popular keywords

customer service (354) credit card (58) return label (60) return policy (76) bathing suit (92)
Thumbnail of user angryw6
Virginia
2 reviews
0 helpful votes
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August 16th, 2024

I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi! We're so sorry for the issues you’ve experienced with some items and the delay in shipping your recent order. We'd be happy to look into this for you. Please send us an email at socialsupport@venus.com so we can look into this further.

Thumbnail of user paulas929
Ohio
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

Ordered 2 dresses since sizing was not clear. Paid extra for next day shipping which arrived 3 days late. I am returning 1 item and they're charging me an extra $12 because the closest place to return using their service is an hour away. Customers beware, won't use them again.

Tip for consumers:
Don't pay extra for fast shipping, don't buy anything if you don't live close to one of their return places.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Paula! We apologize that your experience has not met your expectations. We would love to review your account and see what we can do to rectify this issue. Please send us an e-mail to socialsupport@venus.com for assistance.

Thumbnail of user rachellec39
Ohio
1 review
11 helpful votes
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June 6th, 2021
Verified purchase

I ordered some stuff back on May 20,2021. Have not received it yet. I keep sending emails, and as always they lie and make up some excuse. It's sad when even so called businesses are scammers too. Trying to get a refund just sad.

Tip for consumers:
Don’t do it, beware still waiting on my stuff.

Products used:
Still haven’t gotten the items

Service
Shipping
Quality
Thumbnail of user cindyf196
Canada
2 reviews
5 helpful votes
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July 10th, 2019

I have to admit there have been complications with Venus in the past - in fact I stopped ordering from them because of it. Recently, I began buying from them (this summer), but am waiting for 4 orders - One is already lost in the mail! I talked with a supervisor this morning who told me she would call once she can track the item with Landmark... it's now the end of the day, doesn't look like it will be resolved soon. I will keep this site posted to let everyone know how they make good or if they lose what could be a terrific customer. (I love clothes and my husband likes what I have bought from Venus)... it's up to them at this point!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Cindy, we do understand your frustrations and do want to make sure that you are getting the service you deserve. We will be sending you a private message to follow up on this issue.

Thumbnail of user jenniferv235
Colorado
2 reviews
7 helpful votes
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November 1st, 2019

I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Jennifer, we are thrilled that you have enjoyed your experience with us and we are happy to have you as one of our valued customers. Please e-mail us at socialsupport@venus.com for a special thank you.

Thumbnail of user michelec300
North Carolina
4 reviews
18 helpful votes
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May 27th, 2020

I have been super satisfied with Venus.com. It is the only site where I buy swim wear, always fits perfectly, high quality, made in the USA. Their other items from Dresses to lingerie to accessories never disappoint. There customer service is fast and friendly. Returns/exchanges are fast and free. Great sales and promotions!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Michele, thank you for your five star review. We are happy to see that your have been enjoying your shopping experience. We look forward to serving you again.

Thumbnail of user lisav76
Wyoming
1 review
2 helpful votes
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January 19th, 2018

I've ordered from Venus more times than I can count. I've never had issues with returns when I have received something that didn't quite fit right. The online chat reps are very helpful if you have questions. LOVE the items I get from Venus. Much more trustworthy than those awful foreign companies that advertise on Facebook. Not even in the same category! (photo is of me in a dress purchased from Venus for a formal event)

Tip for consumers:
Read the reviews of an item before you purchase. Most of the time, people will give tips on sizing, etc.

Service
Value
Shipping
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Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Thank you so much for the 5 Star review. Good to hear we are getting it right. We listen to all our Customer feedback. Thank you for being a valued Venus Customer.

Thumbnail of user joaniew22
Georgia
1 review
3 helpful votes
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April 3rd, 2023

I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.

Tip for consumers:
This return policy is new. They are now charging a return fee as well as part of the shipping.

Products used:
I said partial refund since they are charging return fee. I replaced them with same items in a smaller size that had actually gone on sale over the week since I purchased.

Service
Value
Shipping
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Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Joanie! We're so sorry your return experience did not meet your expectations. We’d be more than happy to look into this for you. Please send us at socialsupport@venus.com so we can assist further.

Thumbnail of user jacquelineq28
Oklahoma
1 review
6 helpful votes
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June 28th, 2021

Unhappy… first use, thread coming undone. Hole in pocket. Cheap feeling material. Stiff and itchy. Washed one pair of casual shorts…still itchy.

If we are going to pay $400-700% over cost, please at least make sure we are not coming undone at the seams in public for the first day!

Spend your extra $50 elsewhere.

Products used:
Shorts, shirt, romper

Service
Value
Shipping
Returns
Quality
Thumbnail of user janettem14
Nevada
1 review
3 helpful votes
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March 19th, 2023
Verified purchase

I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.

Tip for consumers:
Beware of return policy, you will pay shipping for refunds.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Janette! We're sorry that you were not happy with your return experience. When a return is processed online, unfortunately these are now done by a third party to help us with processing returns much faster, so we are unable to make changes. However, you can choose to print a shipping label (instead of dropping off your merchandise at a return bar), this will allow us to process your return in-house and make your requested changes to the return process. We would be glad to look into this further, please contact us at socialsupport@venus.com for further assistance.

Thumbnail of user tamelam4
California
6 reviews
4 helpful votes
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August 21st, 2019

I purchased a hi low dress from this sight cheap material I was charged for my purchase and for me return that cheap crap! That's how they stay in business obviously not because the quality of their clothing for sure. I really rate this company with a negative star

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Tamela, we apologize that your order did not meet your expectations. We do want to make this a better experience for you. We will be sending you a private message to provide further assistance.

Thumbnail of user mistyb164
Texas
1 review
15 helpful votes
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May 11th, 2021
Verified purchase

So I ordered 289.00 worth of cloths. It was damaged in the mail and never received. I called and they sent out what they didn't have on back order. So by the end of two months dealing with these idiots I am still missing an outfit and they won't send it. There trying to charge my card again for something I paid for two months ago. What a joke! Thanks for taking my money! Rip off!

Tip for consumers:
Hope it don’t get damaged in the mail.

Products used:
A couple rompers

Thumbnail of user natalias100
Connecticut
1 review
1 helpful vote
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August 2nd, 2021

First time order here. I expected some mishaps with online ordering but this one was mostly OK. I ordered 5 items: 1 for myself and 4 for my daughter. I liked my item( final sale and deeply discounted but acceptable), my daughters' items were very wrinkled which I know how to fix but one final sale item labeled XS was immensely huge( it fit my medium frame), unfortunately, cannot return this one. This is disappointing but everything could have been worse.

Tip for consumers:
Beware of final sale items. Mine was not true size.

Products used:
All

Value
Shipping
Quality
Thumbnail of user reginas9
Oklahoma
1 review
7 helpful votes
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January 8th, 2015

I purchased a tunic sweater from Venus on December 23,2014 and only paid for standard shipping so I knew that I would not get my item until after the 1st of the year which was okay but their shipping is the only reason why they are not getting a 5 star from me. After placing my order, I started reading reviews on them and with all the negative reviews are started second guessing my order, however, once I got my sweater, I must say that I am very satisfied with the item. It is not of poor quality as other reviewers stated and the fit is very good, other reviewers said the sizes ran small or large. Again no complaints on the clothing just wish they had a faster shipping that was a little cheaper.

Service
Value
Shipping
Quality
Thumbnail of user sandid36
Maryland
1 review
22 helpful votes
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December 21st, 2020

BUYER BEWARE!. I've purchased two items and returned both. One was received by Venus on 11/18 and the other on 12/7 as indicated by UPS tracking numbers. Getting a refund is next to impossible. After multiple chats and emails, I still haven't gotten my refund. Venus said it was sent to paypal. Paypal shows no record. Venus indicated to contact my bank. My account still shows the credit for the amount $54.59! This is my experience. I will never purchase from Venus again. Not worth the headaches.

Tip for consumers:
Don't use this site. If you need to return and item, I'm not confident you will get a refund. Given the quality of the items that I returned, you will likely ask for a refund too. Best wishes.

Products used:
None, I returned both products that I purchased.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Sandi! We apologize for the delay with your refund and we would love to research to see what is causing the delay. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.

Thumbnail of user irenen112
Canada
1 review
3 helpful votes
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January 14th, 2023
Verified purchase

I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Irene! Thank you for your review. We sincerely apologize that your item arrived this way. We would love to rectify this issue right away. Please send us an e-mail to socialsupport@venus.com for assistance.

Thumbnail of user zoec12
Tennessee
11 reviews
25 helpful votes
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March 17th, 2021
Verified purchase

Received a catalog with a promo code. Before ordering checked the return policy. NOwhere does it say there is a charge. Ordered two items, neither fit. Used their return label to return. They charged me $6.95 to return and some bogus $4.95 charge because I had free shipping to me. They will not respond to my emails. Never again!

Tip for consumers:
Don’t order unless you want to pay for the privilege of trying on their clothes.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user velynns
Virginia
1 review
6 helpful votes
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September 1st, 2016

I must say that I am normally very happy with my purchases from Venus and would give a 5 stars for all of my other purchases and the items I had to return. However, this time I purchased the crochet tunic in March 2016 and wore it in July and then again in August. I hand washed it in August in the washing machine and it falls apart at the bottom. I have washed similar items using the same method and have not had any issues prior to this one. When calling Venus to complain they were very customer nice but could not return my item because of their 60 and 90 days return and exchange policy. This policy needs to be changed for poor quality items or they need to fix these items. I filed a complaint with Quality Control and I will see what happens next.

Tip for consumers:
Be care when purchasing anything with a crochet pattern or fringes.

Service
Value
Quality
Thumbnail of user dekitchen0625
Texas
1 review
0 helpful votes
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November 29th, 2023

I have ordered several items from Venus but truly was disappointed when I had it returned and item that was crap. They actually charged me a restocking charge. This is the last time I will order from Venus. I don't believe that I should have to pay for restocking charge and also for the freight of $4.95. I hate pettiness and I'm truly through with Venus. I am cutting up their credit card

Tip for consumers:
Not happy with the return charge. Done with Venus. This is 1st piece cheaply made I returned. Dont like pettiness. I geel the restock is petty.

Products used:
Top

Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Debra! We're sorry that the items you purchased did not meet your expectations. We'd be happy to look into this further for you and see how we can make this right. Please send us an e-mail to socialsupport@venus.com for further assistance.

Thumbnail of user aprillh
Florida
1 review
0 helpful votes
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May 24th, 2018

Everything about my experiences was horrible! I even gave them 3 chances. Wrong items, clothes falling apart after wearing it once, items never showing up and customer service that is non existent! Please do not put yourself in a horrible position.

Thumbnail of user jaa4
Florida
1 review
29 helpful votes
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June 25th, 2020

Rude agents on the phone. Claim they never received my return - giving me excuse that due to what is going on, mail takes longer. No it does not - I am shopping online constantly and have had zero problems with any other company for purchases or returns. Don't waste your time ordering anything with this company.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Ja! We apologize that this experience has not met your expectations. We will be happy to check on your return and provide you with an update. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user andyc46
New York
3 reviews
62 helpful votes
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September 19th, 2014

I've ordered from them a couple of times and have received gifts from them as well. Each item has something wrong with it. It ranges from slight to totally different product. They do carry unique items, however, they sacrifice quality big time. The people who love these clothes must not mind that. I just received an item that is incredibly poorly made, terrible material, and doesn't match the description/ picture at all. As with most "made in China" clothing the sizes are also off (way smaller). It's really a shame. I'm not looking forward to the return experience. Go buy clothing from someone who sells quality to match the price. Venus certainly doesn't. It would be great if they read these reviews and reform their quality control methods.

Value
Shipping
Returns
Quality
Thumbnail of user annak101
Connecticut
2 reviews
4 helpful votes
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July 22nd, 2016

I only buy their swimsuits because the prices are reasonable. But as the saying goes, "You get what you pay for." The quality is just ok. I'd rather spend the same $ on a name brand that's on sale. Anyways, my swimsuit from last year didn't hold up so I decided to buy a different one this summer. I bought three swimsuits knowing that I'd have to return 1 or 2 of them. I used their $6.95 return label. However when I got my confirmation email, I was also charged $7.95 for shipping. When I called to complain, I was told that, after returning those two items, my purchase was now below $99. Hence the additional shipping fee. I shop various sites online and have never heard such a thing. Lastly, it takes 5-7 business days for standard shipping which is way too long versus other sites. I'm very disappointed with their business practices and taking my money elsewhere.

Thumbnail of user mafilinsa
New York
1 review
2 helpful votes
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March 18th, 2022

Prices are not in alignment with today's market. In addition, their credit card payment cutoff on the due date is 5:00 p.m. EST. That is way too early for those of us who work full-time. They only grant one waiver every 18 months and are unforgiving. This is absolutely unacceptable. I have been a customer for 20+ years and will not be shopping here much longer if this continues. Venus, you need to put the customer first. You used to do so and THAT is how you grew as a company. Get over yourself.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Mafilins! Thank you for your review. The Venus credit card accounts are handled by Comenity Bank and they are a separate company from ours. While 100% customer satisfaction is always our goal, that is not always possible. Still, it is always appreciated when a customer takes the time to tell us ways to better our customer service team. Please send us an e-mail at socialsupport@venus.com and we will be happy to see how we can help.

Thumbnail of user tonyaj9
New York
1 review
5 helpful votes
  • Send Message
May 15th, 2016

I'm a nervous wreck because I am getting ready to return 4 items that did nit fit. Already bracing myself for a hell process to get my money back after reading these horrible customer service/return policy reviews. I thought it seemed really strange that on the Venus website there are no reviews, and no option to leave a review either. Very poor business

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Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>

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VENUS S.
Support
Typically responds within 8 days

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2.1
1,302 reviews
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