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    Vevor

Vevor

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Overview

Vevor has a rating of 4.3 stars from 218 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vevor most frequently mention good quality, and fast delivery. Vevor ranks 5th among Tools sites.

  • Service
    117
  • Value
    102
  • Shipping
    97
  • Returns
    78
  • Quality
    106

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.8%
Positive
45
Neutral
0
Negative
3
View ratings trends
44
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How would you rate Vevor?
Top Positive Review

“What I was needing”

Crystal W.
8/1/24

This griddle was very affordable and it works great. You can cook bacon, eggs and hash browns all at the same time. I feel like I'm working the griddle at a restaurant. It is fun. I use it for everything.

Date of experience: 8/1/24
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Top Critical Review

“Hydraulic jack arrived defective”

J G.
2/25/24

This item was purchased and did not work when assembled. Contacted customer support and technical suggestions were not helpful. I asked for a refund as getting information to and from technical team was arduous. The customer service team at first offered to $82 in compensation to have me take it to a shop and get it repaired, which I declined. I didn't see the point in taking time to take a defective product for a repair. The second offer was to refund $165 for an item I paid $274.04. I have declined that offer as it is obviously not the original amount paid. There is 'hassle free 30 day warranty'. Do not purchase from vevor.

Date of experience: 2/25/24
See critical reviews

Reviews (218)

Rating

Timeframe

Other

Thumbnail of user crystalw858
Canada
1 review
1 helpful vote
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August 1st, 2024
Verified purchase

This griddle was very affordable and it works great. You can cook bacon, eggs and hash browns all at the same time. I feel like I'm working the griddle at a restaurant. It is fun. I use it for everything.

Date of experience: August 1, 2024

Thumbnail of user dennisc1499
Canada
1 review
1 helpful vote
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August 2nd, 2024
Verified purchase

It's for our shower only. Gets the water hot faster than our old one and keeps it consistently hot all the time. Easy to set temp and it allows more pressure to go through for a really nice shower. Liking it a lot.

Date of experience: August 2, 2024

Thumbnail of user monam250
Canada
1 review
1 helpful vote
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August 4th, 2024
Verified purchase

Amazing product all around. Shipped faster than expected, item blew away all expectations both quality wise and function wise for such a great value. Highly recommend to everyone!

Date of experience: August 4, 2024

Thumbnail of user masonj165
Canada
1 review
0 helpful votes
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July 12th, 2024

Purchased to weather proof items stored on the cargo rack on the back of our trailer. Great quality bag. Good quality zippers and straps. Would be nice if the straps were built into the bag, but for the money not an issue!

Date of experience: July 12, 2024

Thumbnail of user martinr959
Canada
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Very good quality
Delivery was excellent as was the last product we had purchased
We are very satisfied with both items and very reasonable prices

Date of experience: October 18, 2024

Thumbnail of user bobj1008
Canada
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Lovethis ice ball maker. You get four perfect balls every time. The trick is to use hot water as the instructions states. Cheers

Date of experience: August 5, 2024

Thumbnail of user georgem3188
Canada
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I needed to cut a 3/4" bar, it quickly and smoothly made the cut, I will now retire my hack saw, thank you Vevor!

Date of experience: August 1, 2024

Thumbnail of user zachs379
Canada
1 review
4 helpful votes
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July 25th, 2024
Verified purchase

All parts, welds and fittings are first class. I put my tricycle together in an hour or so. It was a good ride.

Date of experience: July 25, 2024

Thumbnail of user clarkes20
Canada
1 review
1 helpful vote
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June 4th, 2024
Verified purchase

Well so far pretty good had a problem with engine stand, not being fully welded. And some of the stuff is sent post and that sucks cause i have a disability and have to walk to the post office. Makes my life harder but the stuff that gets delivered to my door makes me happy. For that you get the B+ score.

Date of experience: June 4, 2024

Thumbnail of user wadem200
Canada
1 review
3 helpful votes
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May 7th, 2024
Verified purchase

The purchasing experience was highly satisfactory, with a user-friendly and informative website that facilitated easy navigation. The product's performance has been exceptional, meeting all expectations.

However, it is worth noting that when attempting to submit a product review, the system consistently displayed a "system busy" message, preventing the successful submission of my feedback.

Products used:
Hydroponics

Service
Value
Shipping
Quality

Date of experience: May 7, 2024

Thumbnail of user melissay803
Canada
1 review
0 helpful votes
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March 28th, 2024

Had a dolly converter ordered a few weeks prior.After I constructed my own dolly out of 2x6 boards, it operated flawlessly. The pre-made dollys you may purchase are too narrow and thin to provide solid rails. If you can utilize 2x6 boards, I do suggest doing this.

Date of experience: March 28, 2024

Thumbnail of user davidd6006
Canada
1 review
0 helpful votes
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March 30th, 2024

We bought a rotary cheese grater to replace an older one we had. It works great. Fast prep for slaw and carrots and potatoes for cooking. Great for salads, cheeses, anything you want to slice, dice or grate.

Date of experience: March 30, 2024

Thumbnail of user harryk409
Canada
1 review
0 helpful votes
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March 28th, 2024

Orderd a dolly converter several weeks ago.It worked perfectly once I made my own dolly with 2x6 boards. The dollys you can buy pre-made are too thin and not wide enough to make the rails sturdy. I do recommend this if you can use 2x6 boards.

Date of experience: March 28, 2024

Thumbnail of user alexg1591
Canada
1 review
0 helpful votes
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March 8th, 2024

I chose them from many listed because was the cheapest.
My lathe delivered well ahead of schedule and in perfect condition.
It came with more than I expected. To my surprise it also came with a live center accompanied with M2 tapered spindle, and a cute little tool box. LOVE MY MINI LATHE!

Date of experience: March 8, 2024

Thumbnail of user jg1003
Canada
1 review
1 helpful vote
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February 25th, 2024

This item was purchased and did not work when assembled. Contacted customer support and technical suggestions were not helpful. I asked for a refund as getting information to and from technical team was arduous. The customer service team at first offered to $82 in compensation to have me take it to a shop and get it repaired, which I declined. I didn't see the point in taking time to take a defective product for a repair. The second offer was to refund $165 for an item I paid $274.04. I have declined that offer as it is obviously not the original amount paid.
There is 'hassle free 30 day warranty'. Do not purchase from vevor.

Tip for consumers:
They do not honour their advertised refund policy

Products used:
Hydraulic jack

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2024

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Dear J G,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We completely understand that this is not at all what you expected.
We would like to look further into this. Could you send us your order number or login email?
Once we get your information, we shall resolve this promptly.

Kindly,
Vevor Team

Thumbnail of user michaelf5284
Canada
1 review
1 helpful vote
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May 7th, 2024
Verified purchase

A little tricky screwing wand and motor together (aluminum treads)

Date of experience: May 7, 2024

Thumbnail of user martinb1058
Canada
1 review
1 helpful vote
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December 25th, 2023

Look that company don't give a $#*! about fixing there machine they ******* claim again then send 652 for repair cost then said after it broke again we will refund the difference the ours hase and Amazon they give shot because they publicly so never buy from them

Tip for consumers:
Do not do business 46000 claim against them

Products used:
Worst ever no help from refuse to fix the machine I am fighting for last 8 month whit them Amazon I am take them to Alberta court

Date of experience: December 25, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Martin,

Hope you are well. We feel so sorry for your bad purchase experience.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Thumbnail of user lorump
Canada
1 review
3 helpful votes
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November 5th, 2022

Unprofessional, unreliable, and irresponsible; if you have any issues with their products, do not expect your complaints to be resolved. I bought a product that broke up in 9 months and they are asking me to buy a new one!

Tip for consumers:
Do not buy it!

Products used:
Power recliner motor

Value
Shipping
Returns
Quality

Date of experience: November 5, 2022

Thumbnail of user peterk1709
Canada
1 review
0 helpful votes
  • Send Message
June 30th, 2023

I purchased from Canada. The items were missing parts and quality was very poor. Requested refund and they tried to do anything but offer full refund and return. If you're not satisfied with the product, you will not get a full refund. After 7 days of back and forth, they offered 45% of my money back. Spend a bit extra and shop elsewhere.

Products used:
Docks

Service
Value
Shipping
Returns
Quality

Date of experience: June 30, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Peter,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user 9740304
Canada
1 review
1 helpful vote
  • Send Message
June 30th, 2023

If they allowed a 0 star review I would give them that. Customer service is horrendous in fact none existent. Takes days for a response via email. Phone is even worse. Only buy from these clowns if you don't care about warranty or returns. Say 24/7 service ha "NOT". 30 day free returns " ha NOT". Be very cautious ordering from this company. Not sure they even have a really office. Think it's just a call Center. Careful careful. You have been WARNED

Tip for consumers:
Pure crap customer service

Products used:
Screens

Service
Value
Shipping
Returns
Quality

Date of experience: June 30, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Paul,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user ermirr
Germany
1 review
0 helpful votes
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November 23rd, 2023

I needed new lifting cables on my marine railway. The railways lifting cables lay in the water all summer. The old galvanized cables were rusting out. The galvanized cable was about the same price, so why not use stainless. 6400 lbs breaking yield is plenty good enough.

Service

Date of experience: November 23, 2023

Thumbnail of user vm198
Canada
1 review
1 helpful vote
  • Send Message
July 14th, 2023

I bought two outdoor handrails but unfortunately after 6 months they were rusted and cracked in the middle.
I sent several emails and photos to the customer service during the warranty period and explained the issue to them but they didn't reply to me. When I continued to send the emails to them they finally replied that this is out of warranty period.I told them I claimed this issue in warranty period but you didn't answer me. They replied me with these sentences: we are so sorry or please accept our apology and so on. They did nothing. They prolonged these correspondence till the warranty period was gone.
I have never seen such terrible customer service.

Tip for consumers:
no

Products used:
outdoor handrail

Service
Value
Shipping
Returns
Quality

Date of experience: July 14, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello v m,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user tonyp874
Pennsylvania
1 review
1 helpful vote
  • Send Message
August 31st, 2022
Verified purchase

Purchased a pond liner installed it with geo textile underneath liner was to be punctured resistant up to a certain lbs had paid a contractor 280 dollars for delivery it lasted 2 days before leaking lost all water within a week asked for some reimbursed on water was denied i even purchased an air pump from them hoping to get a 40 % discount didnt happen so im a lil disappointed

Date of experience: August 31, 2022

Thumbnail of user jujul4
Canada
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

Edit: A lot of back forth emails we came to an agreement that I guess both agreed. At the end we both lost money and it's upsetting but shipping line is also at fault in this case. Vevor did tried to find a solution for my case. I might give them another chance for future purchases but I would make sure shipping goes smooth as possible.

This is honestly the most ridiculous company and zero service.
I saw many bad reviews but decided to give it a try but it just happened that the day my package got delivered I was not home. Now they said it's delivered with tracking but yet I don't have it. I checked in my camera I saw the delivery guy ran the door but the item is not there! If the item was in front of my door I would of see it in my camera but yet its not there! Now I have no product and no refund. I am so frustrated I asked for a reship but it's not an option for them! I will never do business with them again and do not recommend at all! This is so frustrating!

Products used:
Slush machine

Service

Date of experience: June 9, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Juju L,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user charlenec643
Canada
1 review
0 helpful votes
  • Send Message
December 9th, 2024
Verified purchase

Could not reach anyone to ask a question. Wanted to know if the company sold attachments as I wanted to get a few as extras.

Date of experience: November 26, 2024

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Thumbnail of user shuns6
SHUN S.
Typically does not respond to reviews

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4.3
218 reviews
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