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Here’s what consumers have asked with answers from Viagogo staff and previous consumers.
My tickets were real but I was scared the person whose name was on the ticket would turn up with id. A R600 ticket the price on the ticket which we were not told ended up being twice that. Would I use them again? NO
For is it was a total con. They showed prices in HK dollars and then charged in US dollars. We paid $4000 US dollars for two Madonna tickets. There's literally no phone number on their site and it's impossible to get in touch with customer service. Don't buy tickets here. You'll be sorry. They even charged us $500 for a service fee. Really insane!
So frustrated surely there must be something we can do, surely this is not legal?
Hi Bryan! Viagogo is a ticket marketplace that allows individuals to buy and sell tickets for live events. Once you purchase with viagogo you are covered by our guarantee: http://www.viagogo.co.uk/landingpage/1044610 Kind regards, Ana
No they don't. I will never ever make any purchase frm viagogo and I will warn you not to. They deducted my money from my back without my acknowledgement in Dec and guess what, I received the same email frm them that they will be deducting the amount from my bank again due to me not able to produce the ticket. My reason is that event organiser close down my seating section. Ended up have to go thru my bank to get the money back from them. They are the worst.
If in doubt, always try and pay by credit card so have a certain amount of protection/insurance. There's a lot of fraudulent ticket sales going on all over at the moment, so do your homework, read reviews and always use a secure method of payment if you decide to proceed.
I had tickets for adelle last may. I was afraid too that they where fake or not reach me on time. I got them on time and we did see her. But i not know if i will do it again.
I bought a ticket from viagogo this week for Metallica in birmingham. Not realising it was a resale site. It was an eticket to download and had someone elses name on so now it cannot be used so £140 wasted. Endless emails to viagogo fruitless How can we report them and try to get our money back
The season-ticket card is a document that expresses a member's right to occupy the seat in the Santiago Bernabéu it corresponds to for the period, length of time and means agreed upon its issue. The season-ticket card grants the holder access to all matches, dependent on the category (traditional or Euroabono season ticket). Unlike the membership card, the season ticket is transferable, meaning the holder can allow a third party to use it or opt to loan it to the club so that another, non-season-ticket holding member has the chance to see a game. So, apparently you need to pick up the tickets by yourself. But dealing with Viagogo to get the season ticket, I am not sure, I have bought tickets for David Gilmour's concert and they don't reveal their quintessential terms and conditions on their website. The catch is, they have Viagogo Guarantee, so they can get your money promising for the tickets they might not have at all! Later they might come up with an excuse and let you struggle on yourself, with your best possible efforts to get the tickets or something equivalent to it.
We bought tickets for World Baseball Classic game USA - Dominican Republic on December 28th, 2016. February 28th, 2017 they told us we can not get the tickets. The game was March 11th, 2017. The prices of the seats we originally bought went sky high. No matter what, they didn't give us the tickets. We spend a lot of money to go to Florida, USA.
