Viagogo

I purchased two tickets to Sabrina Carpenter for over $600,2 months ago. I paid extra to get really good seats, because it was my daughter's first concert two hours before the show. They sent me an email saying my tickets were no longer available and sent me in seats that were, as far behind the stage as possible. I could not see the stage or even the TV showing the performer singing. I called the representatives and they told me sorry for your inconvenience. There is nothing we can do. They are a complete scam, and I strongly recommend for you not use them.

Husband purchased 2 cricket tickets at £240, when printed face value was £85, then received email to say rip the tickets up as the reseller didnt have them available - offered more tickets at extortionate prices or offered refund - awaiting refund. Checked cricket site and it advised reseller tickets not likely to get in - why doesnt the government scrap reseller sites then none of these unscrupulous people would just purchase in bulk just to resell. Cheat cheat cheat

I bout 2 tickets for Pink,never got the ticket or refund,I email them for 3 weeks now.they refused give me refund because is after the event,scam,stay away from them

A SCAMMMMMM!
A SCAMMMMMM!

My parents bought a parking ticket and not only did they NEVER send them a download link, the parking people told them that 5 other people showed up to the lot with an identical order number.

Their customer service was the worst thing ever --- they were asking us to screenshot and send them emails that they sent us? We did but an order number should be enough, what's wrong with their system? In the end, we never got our money back because we didn't report that they messed up and never sent us a downloadable link BEFORE the concert. Now that it's after and they robbed us, we can't get a refund.

DONT BOOK WITH THEM

Viagogo if you actually care about fixing this, feel free to reply to help us fix it.

£44 tickets on sale at over £300. It's basic extortion & thieving. These sites need shutting down
About time the government passed some legislation over these touts

Subject: The Imaginative Experience of Buying Tickets on Viagogo

Dear Viagogo Team,

I hope this email finds you all well and basking in the unending success of your ticket-selling platform. I wanted to share with you my marvelous and utterly unique experience of purchasing tickets on your site.

I've always heard that getting tickets for various events is challenging, but Viagogo showed me just how fantastic it is to go through this process with unparalleled stress and complete uncertainty. It's truly thrilling to try and figure out if the tickets you've purchased will be valid in the end, and the sense of adventure is indescribable!

Furthermore, I must express my gratitude for the wonderfully high prices your platform offers. It's truly impressive to pay multiples of the original ticket price and feel like part of a chosen elite who get to experience this privilege.

Regarding the transparency and honesty of your platform, it's entirely clear that you've chosen to maintain a special mystique in the purchasing process. This approach makes every step a mental challenge and prepares buyers for the surprises of life, which is undoubtedly educational and beneficial.

As for the rights of the buyer, perhaps it's better that these aren't too apparent. After all, having clear rights and avenues for complaints might ruin the adventurous and unpredictable buying experience that Viagogo offers. Thank you for ensuring that nothing is certain or guaranteed, keeping the excitement and anticipation alive.

With respect and deep irony,
Aurel

I bought tickets there twice and both times same thing happened. I bought vip tickets and they delivered tickets where seats were very far away from where I bought it for the price of vip which was extremely expensive. If you wanna have a good experience don't buy from them and they always send tickets couple hours before concert.

I had a terrible experience with Viagogo. I ordered tickets for football match Malaga FC, but what I received were the wrong tickets only for kids and 4 different places at the stadium, completely useless for the event I intended to attend. To make matters worse, they took my money and have refused to issue a refund, even after acknowledging their mistake. This company is untrustworthy and unreliable. Save yourself the headache and avoid Viagogo at all costs!

Appalling company to deal with - they masquerade as primary sellers, are not up-front with their business model of reselling tickets, with little to no checks and balances as to whether or not those tickets are genuine, and will not refund you, even if you realise just after booking what calibre of company you are dealing with and try to cancel there and then. They even push you towards immediately reselling the tickets you've bought on their site, at a potential loss of course, despite the fact that you don't own them, effectively trying to rope you into being part of their scam. AVOID AT ALL COSTS!

Scammers. My friend bought us tickets to see Gipsy Kings at The Bristol Beacon with Viagogo, (at what we now know was double the price in the first place) only to discover when we got there that our tickets were invalid, the seats had already been sold by the venue to other people so ours technically didn't exist. Viagogo had sold us over priced tickets for seats that were not available. We had to buy new tickets (which cost half the price thankfully) and we're pursuing a refund. AVOID.

I had expensive tickets for a rock concert that were bought early and now we can't go, so I wanted to sell them for the exact price I had bought them, so I listed them on Viagogo and two competitor sites.

My tickets sold on the competitor site and then one day later, sold again on Viagogo: when I got the email from the latter I did NOT confirm the sale and then emailed them and told them I no longer had the tickets as they sold on a competitor page simultaneously. They said I would get a penalty of approximately £350! I said no: I did not confirm the sale, a seller must send an order confirmation before the sale is binding, plus I would likely have a cool-off period anyway. This was back in MARCH and even under the Viagogo GTCs, the buyer could easily get replacement tickets, both on Viagogo and competitor sites. I then deleted my account with Viagogo and all payment forms.

Well, last week (now in MAY, 2.5 months later) they attempted to charge my credit card the £350! This was unauthorised and they obviously illegally retained my sensitive personal data! The only reason I'm not out of pocket is bc this credit card had been cancelled in the meantime by me.

This is a SCAM website and they act illegally; their GTCs are NOT in line with contract law and they retain sensitive personal data without authorisation. Be very careful as a seller: it is perfectly reasonable for a private party seller to list their product on many websites for the best chance at a sale and if you inform them as soon as the potential buyer accepts the price and offers to buy the tickets, seller still has the legal right to remove their product from sale. The advertisement is merely an invitation to treat, NOT a binding commitment to sell your tickets! Be VERY careful or better yet, avoid this website!

Save your money go to another website. They will steal your money. They dont have specified office. Listen to me i swear

I sold a coldplay ticket on the platform and nearly two months after the event, I am struggling to get SGD 260 back. Why doesnt Singapore Government Ban them? They are complete THUGS! I have given them my bank account statement for period they claim, they made the refund but still nothing. Will take money through Credit Card but wont refund on the same. Why? Coz otherwise how will they cheat you!

Absolute rip off
No tickets and refund came after the concert
Cost me £200 in call charges as I did not know they were international calls to speak to them

CROOKS...purchased two tickets for 173euros. When I received the tickets, they had different name and price was 74euros for both. Biggest scam I ran into as they appear as a valid site not reseller. Stay away

I bought tickets to Real Madrid-Manchersyer City. Everything is fine and dandy, the money was taken from my account with the promise that later on the day of the match you will receive the tickets by mail. The day of the match has also arrived, I came from Romania for this event, the cost of the plane tickets, the cost of the accommodation... but let's get over it. I received the tickets by email the day before, with an invalid link attached... where I was supposed to see my tickets. I tried to get in touch with someone from Viagogo, very bad communication, through an online chat, all I received were useless apologies and messages that I have to wait. In the end, I was not offered the tickets and I was forced to opt for a refund... which will come in 5 working days. So look at me coming to Madrid for a match that I won't participate in because of this secondary market, called Viagogo, which "makes" the worst connection between the seller and the buyer. Do not use Viagogo, it is not the first case that I have heard among my friends

All in all a decent experience. I live in San Francisco and wanted tickets to the Ajax v Groningen match last month in Amsterdam. The tickets I got from Viagogo were well priced (better than primary) and available electronically. The 'guest' checkout flow was efficient and while not truly a guest experience, it was reasonably well structured. The game itself was something else, everything I wanted out of a top flight European football experience (except for the rain, but what do you want in the wintertime in northern Europe?).

This is a secondary ticket marketplace so there are obviously fees that were charged over the face value of the seats. Until or unless primary ticket sources get their act together sites like Viagogo and StubHub are often better options. To my mind the experience was worth the money and since I did research ahead of time I didn't feel like I was taken advantage of.

Apart from struggling to get hold of anybody when i'd put the tickets on as paper instead of e-tickets I had a very positive experience selling my tickets through Viagogo. The event was last Thursday and the money went into my account today (8 days later). Would recommend using them x

Is this text familiar to you:"Issue - Oops! There seems to be an issue with this order. No need to worry, though. Were looking into it and well let you know if we need any additional information."
I've sold nearly a three weeks ago the tickets on viagogo and still hasn't received the money and answer from their side :(

The only reason I have given 2 stars is because I did receive my tickets and they were valid. HOWEVER I was beside myself on the day of purchase with all the extra charges added on to my bill at the end! This should be much clearer when purchasing to avoid people feeling conned. Extortionate booking and shipping fee's for a e-ticket?! It is also shady the way they have so called live updates flashing on your screen when purchasing - almost identical ones 3 months later for the same tickets? Hmm this company doesn't sit well with me...

Purchased tickets for Elton John concert at win entertainment centre paid a highly inflated price for tickets with impeded view, get charged admin and shipping fee totalling $692. When the value on the tickets is $140. What a rip off was told that these tickets may not admit me into the. Venue... So ripped off! Pissed off big time.

Just bought tickets for Adele at Wembley in June.
Yes the price was ridiculous but hey ho!
Just worried now because i've read that only Twickets can re-sell Adele tickets and any others will be cancelled.
Is this true?

I booked a ticket to the Australia Open tennis 2 days before the day of play. The ticket was marked up by $164 against the original purchase price, but as the event was sold out (and I am a huge tennis fan) I decided to go ahead with the purchase. Even though It took a few nerve racking hours before I received my e-ticket and I was skeptical about entering the grounds on the day, it all worked out ok and I had the best seat I have ever had at Rod Laver Arena.
All in all for my first experience, I found it reliable, although a little expensive. I guess it depends on how much extra you are willing to pay for a sold out event...!