Hi Bryan!
Viagogo is a ticket marketplace that allows individuals to buy and sell tickets for live events.
Once you purchase with viagogo you are covered by our guarantee: http://www.viagogo.co.uk/landingpage/1044610

Kind regards,
Ana

Do NOT deal with Viagogo. You have been warned.

My tickets were delivered to me at my residence about 45 days after I had ordred them online by the Viagogo team. So everything was cool.

In my experience Viagogo seems to act as an agent for individuals wishing to sell their tickets. In my case I gave the mailing address as the hotel I was staying at and the ticket arrived by mail 3 days prior to the concert.

Totally agree with the above - we did actually receive our tix however the stress, disorganisation and lack of communication from viagogo will make me an avid hater of theirs for life. Better off getting from ebay.

They'll send you an online ticket close to the day of the event but if you are travelling all the way to Japan trusting viagogo I strongly suggest you reconsider your options. Read my post regarding what happened.