Vital Records Online Questions & Answers

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Here’s what consumers have asked with answers from Vital Records Online staff and previous consumers.

12 questions answered
8% answered in 1 day
Question:

We would like to cancel our request for a birth certificate. we have not sent any paperwork in yet. how do we get a refund?

Answer:

If you paid through our website you should have a phone number to call on the confirmation email that was sent to you. You would reach out to our Customer Service department at 1-844-218-4825 Monday-Friday 9:00am to 7:00pm EST.

By Robin B.
Question:

Why do it tske do long

Answer:

Dear Starr, Our preparation services are one of the fastest. We guarantee to deliver your application package in few minutes if you choose our electronic version and 3 to 4 business days for our Home Delivery package. We also provide a RUSH package for certain states. Once your application has been sent to the Health Department, the processing times to search and print your Certified Copy of Birth Certificate depends of the State Office. You can view the processing times by clicking on this link https://www.vitalrecordsonline.com/state-fees-vital-records Thanks to our 3000+ database of States and Counties vital records office we are able to provide you the fastest location depending of your birth information.

By Robin B.

Can’t see your question? Ask to get answers from the Vital Records Online staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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