Vroom Questions & Answers

I got a good offer and my car is 2 years old and in better than average shape. In fact they offered 1400. 00 more than the local dealer, more than Carmax or Carvanna. Then I read reviews, the BBB and received the contract. In there point #7, they said they have the right to adjust the price and do not pay out until they inspect the car. Called and canceled the contract before it got any further. In this day and age I decided if I'm going to sell something I need to look at the person face to face. VROOM holds too many unknowns.

Don't trust them! Can't handle simple matters as honoring a deposit.

They are a bait and switch company! Truly what's on the internet is not always true! If it seems to good to be true? Probably to good to be true!

I couldn't find what I wanted anywhere near me. So I went online. I did not specifically look for vroom they just had what I wanted. They need to do better in their communication with people once the car is purchased. Keep up with your purchase. I'm sure I was a pain but if they had better communication I would not have been. That was my only complaint. It was stressful.

Check out their company profile with the better business bureau. Vroom has the worst rating the BBB gives based on a pattern of not responding to customers once they have your money as well as delivering dirty or damaged cars.

Awful. I have been waiting for a month and still don't have our deal done yet due to their disorganization and expiring their offer on my trade in, so now I have to start all over again with that process - which, by the way, was part of the reason I chose to buy from them!

I wouldn't do it. Everything in my experience with them has been painful and fishy! I still don't have my deal done yet after a month!

Yes, wait and wait and wait and wait. Be smart, walk away from these people

Then go ahead and sell it! They do not force you to buy a car!

I too have recently purchased a vehicle from Vroom and still haven't even gotten a delivery date yet. Have called over 10 times and no one seems to know anything about what is going on with my vehicle. They started off great until they got my money then now they just keep saying to check your email. Have you gotten any words on your car yet?