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WomanWithin has a rating of 1.6 stars from 781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WomanWithin most frequently mention customer service, credit card, and return policy problems. WomanWithin ranks 1944th among Women's Clothing sites.
This company responds to reviews on average within 19 hours
I always loved the clothing line. Hut the cost had tripled. I used to get flannels and tops about 24 dollars. But with prices now it 50 dollars with a discount and you cant use your Coupon with it. But then I get a Coupon in mail it had requirements and I use it right away and it's no good even if I call they say no. I tell them it is way before the date of expiration. It does not go says invalid. Clothing is now over 24.99 sometimes in the fifties. With 10.00 or more shipping with 1 shirt. I've decided to shop local kohl's or other places and lose weight. It's a great incentive to not have to shop big sizes. That way I save money.
This is actually 1 of 16 'companies' owned by Full Beauty Brands LLC. I've been buying from them for over 10 years now. The prices can be quite reasonable but it's hit or miss whether you get good quality clothing. Their track, when you order, is abysmal. You'll get an email link to check your order status and there will be nothing there. Make sure you're logged in and click order history, nothing. That's always been a problem for them.
This is actually 1 of 16 'companies' owned by Full Beauty Brands LLC. I've been buying from them for over 10 years now. The prices can be quite reasonable but it's hit or miss whether you get good quality clothing. Their track, when you order, is abysmal. You'll get an email link to check your order status and there will be nothing there. Make sure you're logged in and click order history, nothing. That's always been a problem for them.
Products used:
Sweaters are ok. Tshirts and pants are awful.
Date of experience: October 16, 2024
Never buy from this company on Amazon they are not trustworthy when it comes to shipping and delivery. Amazon cannot control their stores.
Products used:
Boots
Date of experience: November 27, 2024
Poor customer service! They send you coupons galore but site does not allow you to apply them. Very dissatisfied! No help at all when I reached out to them.
Products used:
I have bought lots of tees, long sleeve shirts, pants, capris, and sweaters. Been a customer for years!
Date of experience: September 13, 2024
I want a couple of button down, classic Oxford shirts. You used to have great ones. Now, you have these HUGE busy darts that look ridiculous. I have small breasts - the darts are atrocious! Please bring back something we all can wear.
Thank you
Donna Suresch PA
Date of experience: June 18, 2024
I am 3x plus size woman. 3x is a different size depending what country your clothing is coming from. The material is overly dyed and has stained the white plastic on my toilet seat and lid, the edges of my kitchen counters, my white painted vanity doors where my knees touch/rub the doors and inside of my clothes dryer is turning blue. The agitator of my top loading washer always has dye streaks after washing my clothing even in cold water and using Woolite gentle detergent. The tops are shapeless and thy pill quickly, the pants are poorly fitted. If I put the waist band of my petite pants on my waist the crotch hangs down to my knees.
Tip for consumers:
I have also been charged 16.95 a month for over a year without my authorization and without an explanation as to what it is for. With each purchase I made I never received an e-mail notification of any of the purchases and their total amounts nor was I e-mails a tracking number so I could tell when my order would arrive at my home. There were no receipts with the purchases that listed the prices of the clothing or my totals. their computer payment system is not set up to accept gift cards.
Products used:
tops and pants
Date of experience: June 26, 2024
Poor customer service! I ordered from them a couple of weeks ago. Everything I ordered was in a size Large. Their large sizes are actually 18/20 which swallowed me. I am in the process now of returning most of the items I ordered. They advertise a "One Stop" return process where there's no shipping charge, you simply take to the One Stop location and they handle the rest. They advertise an immediate refund. The inexperienced service rep advised me that I needed to take my package to the USPS and have them return it. I asked about the One Stop, preferably UPS and she told me that I would have to pay shipping if returning by UPS. Further, I would have to wait for 2-3 weeks to get my refund. Their enclosed card with the magazine does not indicate this. The rep failed to give me the correct location for using the One Stop method of returning the items, and insisted that I go to the post office. I am highly dissatisfied with the customer service that I received and the delay that will be caused because I was not given the correct information. I had even agreed to accept an E-gift card although I would have preferred getting a check for the full amount of my return. I am going to complain to their Corporate Office about this misinformation and request a refund immediately, as promised.
Date of experience: June 26, 2024
This is the worst company to deal with, would not take code. Called to place order wrong item sent nothing fit and not as advertised in description then essentially charge you 10.99 to try on and return no wonder Amazon does so well. Customer Service was non existent
Order #*******618
Date of experience: March 30, 2023
I ordered a coat. It was at least a size too big compared to the label. Returned and got $50 back from an $80 purchase. In the end with interest on a restocking fee, I paid $57 for nothing. After calling, cancelling card and paying off a balance for nothing, I got another bill for $2 and a $9 charge to pay that off or get a $40 late fee. They had already cancelled the account so could not pay online.
Unbelievably incompetent company with customer service call center people who speak such poor English I could not understand anything said. What a horrible company to deal with!
Angry in Indiana 2/2023
Tip for consumers:
Restock fee was suppose to. be $10 and ended up costing me $57.
Interest was charged on the stock fee?
A $2 fee came later and they could not explain that fee but it cost me $9 to pay it off or get $40 late fee for a card I cancelled a month before. Crooks!!!
Stay away from this company
Products used:
None. Coat ordered was poor quality, seams unfinished, material very cheap. Size way off and was huge compared to size I wear. Did not look like the picture.
Date of experience: February 26, 2023
I have been ordering clothing from Woman Within for the last 15 years, but I am done with this company due to shady practices. I ordered three t-shirts that are advertised as 100% cotton. These are the same shirts I have been ordering for years. They are now 60% cotton/40% polyester, and they are rough like sandpaper! The sizing tag that is sewn into the side is usually made of soft nylon, and now it is made of plastic. If you cut the tag off, you have to sew the side of the shirt, since it is sewn into the seam. I will be donating two of the shirts now, since they have already been washed. The third one that was returned was charged a return fee of $9.99, even though the item was falsely advertised. Customer service is absolutely worthless! There should be some class action suit against a company that lies about their product and has such a shady return policy. They will no longer get any money from me!
Tip for consumers:
Deceptive company and policies. Ridiculously high shipping.
Products used:
T-shirts, night shirts, panties.
Date of experience: March 9, 2023
Hello Deborah. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your order number and billing zip code. We will be glad to further assist you.
Thank you
Woman Within Customer Service
The operator admitted on the phone that the pants I ordered were described as "pure cotton" in the catalog but were actually 90% polyester/10% nylon, that it was a "misprint", but they took no responsibility. She flatly refused to give me her name or pass me to a supervisor. What a waste of time and money.
Tip for consumers:
merchandise misrepresented and 0 accountability
Products used:
ordered pants but couldn't use them, they were not cotton (0%), though advertised as "pure cotton"
Date of experience: January 26, 2023
I ordered from Woman Within in February. I was just balancing my bank account and noticed a $16.95 deduction for Woman Within. When I checked the website, found an "order" that only listed the $16.95 charge. Said confirmation emailed to "NULL". When I called they said I joined a Rewards Program and have been charged $16.95 a month since March. When I click on rewards on my account it asks me to join! This is unacceptable. I also found attached post from 2021.
Tip for consumers:
Shouldn't have given them my debit card. And now I get a zillion catalogs in the mail. When something appears to be a good deal it's never available!
Products used:
Clothing.
Date of experience: May 2, 2023
Ordered two pair pants both size 14/16 petite. One waist too tight one waist way too loose. One leg length ok; other leg length about 5 in longer--too long & length from waist to crotch too long. Material quality not best. When I went to account to return today, that order did not appear on my account. I called & was able to return but cust svc person overbearing poor listener kept jumping in. Used to be my fave pants but quality diminished. I'm done with WW
Tip for consumers:
Full refund but deduct $10+ for shipping
Products used:
None
Date of experience: April 10, 2023
I've ordered a few things from their website over the years, and have returned most of it. I think I've finally learned not to order from them anymore. Their merchandise quality is mediocre at best, and overpriced at that, IMO. I agree with others as to their shipping and return fees being quite ridiculous. I'll give Woman Within a hard pass from now on.
Date of experience: January 13, 2024
I ordered a pair of shoes. Woman Within, then, started billing me $18.05 monthly for a … what? A membership to their rewards program? Who in their right mind would pay to be in a loyalty program? I never signed up for this! I call to get help and because I don't know the fake address given to my supposed 'account ', the woman on the Membership rewards phone line hung up on me saying that there is nothing she can do if I cannot tell her the address on the account! How the heck would I know this? I never bought the 'rewards program membership', to begin with! I gave her all my real info. And because my real address didn't match what she had, she said she won't help me. What the heck?!
Whatever you do, don't buy from Woman Within!
And if anyone from the company is reading this, I want my money back! All $84.75!
Tip for consumers:
Best advice? Buy in a store. Do not buy online. Who knows what you’ll be erroneously signed up for!
Products used:
I didn’t . I am being fraudulently charged for a rewards program membership that I never signed up for. Who would??? The very idea of it makes no sense. Would you pay for an airline loyalty program? Of course not. Loyalty rewards should be the company paying to you! Not the other way around.
And, when I called the Woman Within loyalty phone number, the woman on the phone said she wouldn’t speak to me because I couldn’t give her the address listed on the membership. I gave her mine but that ‘wasn’t the correct address’. Of course I can’t!! I never signed up for this, to begin with!! So, I am not only out the money they have been charging me, I can’t stop them from doing this to me … or you… in the future.
Ughhh!!! This is infuriating!!
Date of experience: June 18, 2023
Hello Julia. We would like to apologize for your recent experience with Woman Within. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-527-9951 or email CustomerService@FullBeautyMemberRewards.com.
I purchased two boots from June + Vie, a brand within the WomanWithin company, the Whitley & Azalia wide calf boots. They felt plastic, with fake heels, stiff uncomfortable "leather" and zippers that were glued on. It was shocking how awful they were given how beautiful they appeared online. Perhaps June + Vie should spend their customers' money on their production quality versus photo shoots. Such poor quality at this price point is criminal. I would not take them even if the company was giving them away for free. Also, I submitted a review on the website eight months ago that was never posted, suspect.
Tip for consumers:
The Returns agent and process were seamless and the only positive factor of my experience. Also, please be very weary of any of the brands under the umbrella of this company. Especially for wide-calf customers, the boots were anything but!
Products used:
I purchased two boots from June + Vie, a brand within the WomanWithin company, the Whitley & Azalia wide calf boots.
Date of experience: September 28, 2023
Product was OK but wanted to return for a smaller size, they charged me $40 restocking free on a $100 order - Take time to read the reviews and do not let them rip you off. Never do business with them again and so very sorry that Amazon have got involved with them.
Please be warned.
Date of experience: August 1, 2023
Because we are going on a trip next month I decided to order some things from this site. It's going on 3 weeks now and I have not received anything! I have ordered things in the past and ended up sending them all back due to quality issues. The shipping charges are excessive, I think, and as other reviews have stated there is no relief if you spend a certain amount. It's just what they charge and you have to pay it. I'm hoping the items I ordered won't be junk that I will have to return at a loss. I swore I would never order from this site again but as another review pointed out plus size clothing is hard to find. Never again.
Date of experience: September 12, 2023
Hello Cindy. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, order number, email, and your billing zip code. We will be glad to further assist you.
Sincerely
Woman Within Customer Service
I just bought 2 Catherine's Brad from them. The front strap broke loose the second time I wore it. $55 for it. I had to sew it up at work. When I let them know, all I got back was a form email saying they inspect everything before it is shipped. First and last time I will buy from them.
Products used:
Bras...I had to sew it at work, so it can't be returned. The other front strap is already loosened. I can fix it, but shouldn't have to at over $100 for 2 bras.
Date of experience: June 14, 2023
This company is all about selling and $#*! the customer and their experience. They do not follow their own expectations and if you express your dissatisfaction you are then targeted to be ripped off and ignored when trying to get your refund. My bank had to get involved to get my return money processed. The worst company I have experienced in a 20 years and will never order from them or any of their parent companies.
Tip for consumers:
This company is only concerned with selling and take no responsibility for the customer service, quality, or expectations of proper business practices. Just seek reviews online and you'll see they are rated poor for customer services and their refund policies and expectations. They do not care about the customer and only care about their bottom line and will never receive my business again, guaranteed!
Products used:
they have been lying to me since the beginning of the order and their "HappyReturns" is bull$#*! and they do not honor their own policies. The worst company experience I have endured in 20 years.
Date of experience: July 10, 2023
Don't buy anything from this company. They appear to be a scam. I spent approximately $152.00 for nothing. I did not get the order and they won't give me my money back. I ordered and paid for it through PayPal who can do nothing because it is showing the order was delivered according to their response from Woman Within. There is no picture taken of the place where the order was delivered. I can't even confirm if they sent my order at all. When I finally contacted them after waiting an excessive amount of time to receive my order, they appeared to not be concerned. They said they would send me an affidavit which would take approximately 10 days which;never came. They finally sent one by email and when I followed up on my submission, the said they were working on it and then nothing. Not a word from them. It looks like I am out of this money. Their products look good in the magazines; but, it is probably all a hoax.
Tip for consumers:
Don't buy anything from Woman Within. The way they treat their customers is with great disdain.
Products used:
Never received the products I ordered.
Date of experience: March 15, 2023
They have been charging me for a monthly membership fee of $16.95 for FOUR months that I didn't sign up for. Sometimes their clothes are okay, but the shipping fees are outrageous. So sick of this company!
Date of experience: March 28, 2023
They are really slick with all their fees. Avoid this card at all costs! The products are sub-par with many items. Sizing is not true. Then you will also get charged for a return unless you do credit back with them.
Date of experience: October 28, 2023
I placed one order in April of 2022 and just found out they've been charging my credit through September 2023 $16.95 for a rewards program I NEVER signed up for. I didn't even like the ONE order I placed and returned it. This is fraud. Don't ever buy from this company unless you want bogus monthly charges on your credit card they won't refund.
Date of experience: October 4, 2023
These people are awful. They change the price from what is online. My dress is 84.99 and you click on it and they raised it to 129.00. Customer service is awful. I put a picture down there than once you click on those the price raises. And then it would've cost me $35 just to have my dress shipped to me that's ridiculous. Definitely going somewhere else
Tip for consumers:
You guys can’t raise the prices, your thieves, and scammers, and who would pay $35 to have something shipped
Products used:
I did not buy anything I’m not paying $35 to have a dress shipped to me
Date of experience: January 30, 2024
I ordered 10 t-shirts for $4.99 each on May 19,2023. Plus shipping and tax, the total was $69.29. I received 2 shirts in May, 6 shirts at the end of June, 2 on 9/5 and the last on 9/18. I was charged $86.36. After a call to customer service, they offered a gift card refund. I told them to credit it back to my card (not their's). It has finally gone through. Overall the quality was good but the backorder and overcharge have me convinced to never shop here again.
Products used:
t-shirts
Date of experience: September 27, 2023
Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.
Hello Shauna. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-527-9948 or email CustomerService@FullBeautyMemberRewards.com.