Yoogi's Closet has a rating of 2.6 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Yoogi's Closet most frequently mention customer service problems. Yoogi's Closet ranks 14th among Consignment sites.
I've bought two handbags from Yoogi's closet. Quick shipping. The conditions for them were as described. I love how they have free shipping and 30 day free return which is rare. Even though it doesn't have as much selection as Fashionphile, I'd highly recommend this place. I had my handbags authenticated by other sources just to be sure. All came back as authentic.
The item was described as like new condition. However the Chanel belt was scratched by the yoogi's closet tag. Customer service was difficult to deal with. I also purchased a Chanel bag which did not seem to be authentic and was not in like new condition as they described it.
The item was described as like new condition. However the Chanel belt was scratched by the yoogi's closet tag. Customer service was difficult to deal with. I also purchased a Chanel bag which did not seem to be authentic and was not in like new condition as they described it.
Tip for consumers:
I don’t recommend purchasing anything from this store
Date of experience: April 17, 2023
I ordered a jumbo Chanel online and just received it today. Colour was WAY off from the pictures online. Very disappointing. No point in sending back after all the duties I payed to have it shipped to Canada. Never had this issue with other pre loved sites.
Tip for consumers:
Colour deceiving
Products used:
Purse
Date of experience: October 21, 2021
Hi Michelle,
Thank you for your feedback. We are sorry to hear that you were not completely satisfied with your recent purchase. Our images are taken in lighting meant to depict what the bag would look like outside in daylight, thus the color can appear darker when indoors. However, please note that our listing page does indicate the bag is made of purple leather: https://www.yoogiscloset.com/catalog/product/view/id/145164/
If you would like to return the item to us for a refund, you can also request a refund of any duties and taxes you paid by visiting the Canada Border Services Agency website and completing the application: https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html
If you have any other questions or concerns, our Client Services team is happy to assist you. We are available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
I've bought two handbags from Yoogi's closet. Quick shipping. The conditions for them were as described. I love how they have free shipping and 30 day free return which is rare. Even though it doesn't have as much selection as Fashionphile, I'd highly recommend this place. I had my handbags authenticated by other sources just to be sure. All came back as authentic.
Date of experience: December 21, 2020
I bought two pre love louis vuitton purse, wallet & burberry hand bags here.It actually was same as the picture, if not even better. You can see every mark and wrinkle. All the item's I purchased said "gently use". Satisfied with what i bought. Oh when I called to cancel one of the order's it was super fast and very helpful. Great customer service. I also love the fact that they are very careful with our info with the card payment too. Will be purchasing more bag's in the future.
Date of experience: July 14, 2016
I purchased a Balenciaga Velo bag, which I received in decent, but well-used shape with a clean inner lining. However, the leather was saturated with cigarette smoke, which as a non-smoker I'm very sensitive to and it set off my allergies. I tried hanging the bag in a well-ventilated area for a week hoping the scent would diminish, but once material like leather is exposed to cigarette smoke (and for all I know, the previous owner likely owned it for years) there is no removing it. Very disappointed. Had to pay return shipping on something I should have been made aware of before purchase. I'll stick with Ebay, at least there, sellers tell you if it comes from a smoke-free environment or not.
Date of experience: August 6, 2016
Hi Bernadette, thank you for the feedback regarding the Balenciaga Rouge Cardinal Lambskin Leather Motorcycle Velo Bag. Each of our items are smelled and inspected for odors by our buyers as well as our merchandising team. It is very important for us to be very transparent regarding the smell of items, especially for those who have sensitive noses. If there is a odor noted within the Yoogi's Notes it means that multiple individuals detected the scent; when then try to list the odor as accurately.
In our experience, certain odors can soften or even disappear over time. Unfortunately we cannot guarantee if an odor will fade. There are various treatments we recommend to clients to lessen and remove odors, such as placing silica gel packets or dryer sheets in the bag to help absorb the smell. You can also use cedar chips or coffee beans, which help to absorb the lingering scents. These methods have been very successful for many of our clients in the past. If you prefer using a chemical method, we find that "Zero Odor" works the best.
Please do not hesitate to contact our client services representatives with any quesitons. Thank you and we hope that you will consider us again in the future.
The bag I purchased was in much worse condition than the photos displayed on their website. They definitely enhance the pics to make their merchandise look better than it actually is. Total fraud. Claim they don't, but my purchase was proof. Sent bag back and awaiting a refund. Buyer beware.
Date of experience: April 17, 2017
We are sorry to hear that you were not 100% satisfied with the condition of the item which you received. Our in-house photography team captures each item; our cameras and studio lighting are calibrated to capture colors and patterns, the piece as a whole, as accurately as it would appear under day-light circumstances. Should you wish to receive additional images of an item before you purchase it please each out to our client services representatives either through our site or via email at service@yoogiscloset.com with a detailed list of the extra pictures you wish to receive. Our team will happily provide those to you within the following business day. Again, we are sorry to hear that you were not fully satisfied with the item and your experience. We hope to have the opportunity to serve you again in the near future.
I ordered a piece of jewelry one week ago, have not received an email stating expected ship date, when I called was on hold for 8min then automatically transferred to a voice mail system. This is the first time using this company :(
Date of experience: June 12, 2019
Hello L U,
We are very sorry to hear that you were unable to get in touch with our Client Services team and that you did not receive your shipment notification email regarding your package. If our phone lines are busy and you are unable to reach us, we kindly ask that you please leave us a voicemail and we will be sure to get back to you as soon as we can. You can also contact our Client Services team by email at service@yoogiscloset.com. Please contact us directly with your order number and we would be happy to check on the status of your package for you.
Again, we apologize for any inconvenience or disappointment this has caused. Please let us know if you have any further questions or concerns.
Thank You,
Client Services, Yoogi's Closet
Ordered a Chanel bag which arrived with black markings on the white double-Cs. This was not mentioned or shown in any of the photos in the listing. The double-Cs look perfectly white in ALL their photos. The interior of the bag also has black markings that were not mentioned in the listing.
I've bought from them several times over the years with no issues, so I'm going to assume that this was a genuine error by a careless staff member rather than a deliberate intention to be dishonest. It's still unacceptable and I am undecided about what to do with the bag. I will have to pay to have the black marks on the double C removed. I can live with it on the interior of the bag.
Have mentioned this to Yoogi's on their FB page which they vet. I guess they don't allow anything other than glowing reviews on their site. Have not heard back from them.
Date of experience: November 16, 2017
Hi Nicole,
We are very sorry to hear that you are not 100% satisfied with the item that you received. Please email us at service@yoogiscloset.com with your order information as well as your concerns and we will certainly review these with our merchandising team.
Again, we apologize for any disappointment cause and look forward to your email and further assisting you.
I love my new mm artsy bag real bag at a great price and I love the fact that you give time to have your own personal authentication done if you're not satisfied with yogis they make the process easy and safe I don't know what these other people are talking about
Date of experience: August 14, 2017
I've purchased items over the last couple of years from Yoogi's Closet. Speedy and convenient service. However, I dinged them a star because they do not offer free return shipping. I bought a pair of boots that were too small and I had to pay it.
Date of experience: October 24, 2019
Hi L C,
Thank you for your honest feedback! We are happy to see that you have had a positive experience shopping with us.
At this time, we unfortunately do not offer free return shipping for our international clients. However, we do offer free prepaid and insured UPS shipping labels for domestic returns (within the continental United States). For more detail, you can visit our Returns page here: https://www.yoogiscloset.com/returns
If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, email at service@yoogiscloset.com, or live chat.
Thank you,
Client Services, Yoogi's Closet
Yoogis Closet is known by luxury brand lovers as the best re-seller out there. I have sold my bags to them (they always give me a fair price) and I've purchased several items. I've also purchased directly from brand stores, so I know I'm getting the real deal at Yoogis. Very good at taking returns. Extremely pleasant to work with. Many luxury re-sellers don't even take returns! I trust Yoogis completely.
Date of experience: May 3, 2017
I have sold and purchased several bags from Yoogi's Closet. My experience with both was excellent! I have purchased pre loved from other sites that were a disaster! I have always purchased bags brand new in the past, which I am happy to say that I will never do again. Customer service is first rate. The bags were in better condition than the description. I have only purchased "like new", or "gently used".
Date of experience: March 31, 2016
If you send in an item to sell and you decide to have it sent back because you are not getting what you feel is fair value, they just toss your item in a box with no bubble wrap or stuffing! I sent it my sunglasses with lots of bubble wrap so the sunglasses won't move around and get damaged but they do not do the same if they send it back to you. They are simply unprofessional and do not understand the concept of proper customer service.
Date of experience: June 15, 2017
Jen, we are very sorry to hear that your sunglasses were returned with inadequate packing materials to insure the items safety. Please contact our client services representatives via email at service@yoogiscloset.com with your quote number and images of any damage done to your sunglasses. Again, we are truly sorry and look forward to further assisting you.
Very fair organization. Their pricing is very normal, the quality is as good as the description, packaging and delivery is excellent.
I paid a decent amount for an LV bag; which they described as Gently used. But in reality it was in very good condition. Came with a cute little YC dust bag and a coupon code. :)
Date of experience: March 30, 2016
Yoogiscloset is my new favorite way to buy a Channel purse without paying full retail. No, it is not brand new but it is authentic and just barely used. I also found I can sell my old purses to the site and get a reasonable about of money and it is much better than just going on ebay and dealing with all of the crazies on that site. You have to check this site frequently though because I swear the inventory changes almost every hour.
Date of experience: September 10, 2014
I absolutely love Yoogi's Closet. I have purchased multiple purses from them, and a pair of Louis Vuitton shoes that were in brand new (never worn) condition. All of the purses I purchased were in excellent shape and were exactly as described. I like the fact that there is no shipping charge on orders, and that orders ship so quickly. I have never had to return an item, but I like the fact that you can return purses should they not work out (a must for purchasing any expensive item).
Date of experience: March 27, 2016
I just purchased a pair of David Yurman hoops and I love them, like new. Last year I purchased a Louis Vuitton bag and it was in perfect condition. I think I saved around $500 dollars between discounted price and not paying tax on it. Will purchase from them again.
Date of experience: December 23, 2019
I purchased a David Yurman necklace; when received, one link of the chain was broken. They offered a return option, or taking an amount off the item so that I could have it locally repaired--I chose the latter. They honored what I requested for a refund, which was very fair. The item was otherwise beautiful and just what I had expected. Their communication was very quick, as well.
Date of experience: January 4, 2019
I recently sold my chanel bag on yoogies closet and let me tell you i reached other consignment stores and their prices were a joke compared to what yoogies closet gave me for my handbag, over all i got my quote exactly in 48 hours like they said unlike other places where i had to wait 5 days to get a simple quote, i definitely recommend for selling your items
Date of experience: November 20, 2015
I am extremely disappointed in my product - the damages/paint falling off the handle and linings were half shown on the product photos. They want you to pay for a return $60 USD - and customer service is terrible, very rude. Im so disappointed.
Update since reply from yoogis closet
- Thanks kelsey for your response. I hope that your professional /nice tone and manner can be reflected in the customer support received through email by your colleagues - its a huge difference from what Ive recieved from your customer support team previously.
Date of experience: February 8, 2018
Hi Eva! We are sorry to hear that you were not 100% satisfied with your Yoogi's Closet experience and thank you for your feedback.
While we do offer free shipment of your order to you via UPS standard ground mail, we do ask that our client's be responsible for return shipment costs. Should you chose to shop with our company again we would encourage you to contact our client services representatives either via email, live chat or telephone regarding any questions or concerns you may have before or after making the purchase. Our representatives have the ability to pull items and review them, answering any specific questions. If you are disappointed with the item once its received our representatives are here to help explain the listing and assist with any questions and concerns you may have.
We hope to have the opportunity to serve you again in the near future.
I ordered a Tiffany bracelet with the charm on it. Their description of the bracelet did not indicate the charm was wavy. The picture showed a flat charm. I contacted the company told them this. They are now lying and telling me that they took pics of all sides of the Tiffany charm which they did not. This bracelet actually does not look like an authentic Tiffany Bracelet.
Date of experience: October 22, 2021
Hi Pam,
Thank you for your review. We are sorry to see that you were not completely satisfied with your recent purchase. As we mentioned in our email to you, the listing page for the item you purchased has multiple images and shows that the charm is not flat, and we never indicated that it was. You can view the listing page here: https://www.yoogiscloset.com/catalog/product/view/id/146383/
All items we list for sale are carefully inspected by our in-house authentication team that have over 20 years of combined authentication experience. You are welcome to return your order using our free prepaid shipping label. Once we have received your return, we will issue a full refund back to your original method of payment per our return policy: https://www.yoogiscloset.com/returns
If you have any further questions or concerns, our Client Services team is happy to assist you. We are available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
I ordered a bag and it was authentic but actually not very well made interestingly enough. They offer 2 day express shipping. 4 days after the purchase - no bag - emailed for tracking. It had not even been shipped! I paid for 2 day express shipping and it arrived 6 days later.
Strike 1
I sent it back the day after receiving (size and weight weren't to my liking) and again had to confirm 7 days later that it arrived and request a refund.
They took an additional 7 days to send a refund.
Strike 2
So, would i buy from again? If there was something i had to have - maybe - but they won't be my first choice and DO NOT PAY FOR 2 DAY SHIP.
Date of experience: July 24, 2019
Hi Tamra,
We thank you for your honest feedback. We are very sorry to see that you were not completely satisfied with your experience with Yoogi's Closet. Without your order number, we cannot confirm exactly what happened with your package, however we would be happy to provide you with information on how our shipping and returns work.
Orders placed by 12:30pm PST are shipped same-day and orders placed after 12:30pm are shipped the next business day. Depending on the time you placed your order, and if your order was placed on a weekend or holiday, this may have delayed the shipment of your package. Once your package has been shipped, a shipment confirmation email with the tracking number is sent to the email address used to place the order. Our shipping carriers do not operate on the weekends in most locations, so weekends are not included in the shipping times. You can find more information about shipping and delivery here: https://www.yoogiscloset.com/shipping-and-delivery
Regarding your concern of our return policy, please note that in our return policy we ask up to 10-14 business days to process returns and issue refunds once your package has been delivered to our facility. However, we are usually able to process returns within 3-5 business days depending on the volume of returns we receive. Once your refund has been issued, a refund confirmation email is sent to you. You can view our return policy here: https://www.yoogiscloset.com/returns
We hope this information was helpful and clarifies any concerns you may have had. If you ever have any other questions or concerns, our Client Services team is here Monday - Friday from 8am-5pm PST and would be happy to assist you. We are available by phone at 800-274-9691, email at service@yoogiscloset.com, or by live chat on our website. Again, we thank you for your honest feedback and hope to serve you again in the future.
Thank You,
Client Services, Yoogi's Closet
I used to Work for Chanel and we were taught what to look for to spot a fake Handbag. First of all. Chanel never wraps anything with plastic. I Saw A Chanel Handbag wrapped with Plastic on one of the zipper handles inside the purse. This is Fake All The Way! People, if I were you. I would not Purchase anything from here until you really inspect it and go get it authenticated first. I had my doubts and I know I'm Right 100%. Yoogi's Closet, You Are Fake and Shouldn't be Allowed to sale Fake product at Authentic prices... Fake=Fraud!
Date of experience: April 23, 2017
Can you please provide us with the item number which you believe to be inauthentic? We will happily answer any quesitons you have regarding any pieces authenticity. Thank you for your concern and we look forward to your response.
I had bought several bags from them only to return due to the poor condition. When it says "Gently used", it was well worn and something I wouldn't call general wear and tear. I have stopped buying from them after several disappointments.
Date of experience: September 26, 2015
We are sorry to hear that you were disappointed with the items you received from us. Please feel free to contact our client services representatives when ordering if you have any concerns regarding an item's condition. All of our pieces are located at our facilities; our representatives are able to pull the items for additional images, measurements or to be your eyes and review the pieces with you. Thank you for your feedback and we look forward to offering our services to you again.
Recently purchased an item and I e-mailed them 2x already to confirm my purchase since my credit card was already charged. No reply from them. This is a purchase from overseas and them not replying to my email is not giving me reassurance that I was not scammed.
Tip for consumers:
if you are looking for quick and up to date reply to your communication re order, then this site is not that site
Products used:
bags
Date of experience: September 5, 2022
Yoogi's Closet is the premier seller of pre-owned designer handbags and other luxury items. Buy, sell, & consign authentic Louis Vuitton, Gucci and more.
Hi Vanessa,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your recent communications with our team. Our Client Services team tried to work with you to come to a reasonable resolution for both parties. You contacted us in March to report scratches on a belt you purchased last September. Although you contacted us outside of our 30-Day Return Policy, our team was happy to provide you with a partial refund once photos of the minor scratches were provided. Since you were unsatisfied with the discount, we offered you a return with a full refund as a one-time courtesy. You then informed us that you had already taken the belt to be altered, so we were no longer able to accept the item back for return. In one of your most recent emails to us, you informed us that the scratches on the belt happened long after the 30-Day Return Policy period, confirming that the item was delivered to you in the condition in which we described, without scratches. Yoogi's Closet cannot be liable for any wear or damage caused to an item after you have had it for 30 days or longer.
Regarding the Chanel bag you mentioned, a return label was provided to you upon request and a full refund was issued to you once it was received. Our team inspected the item and found no cause for concern and are certain it is 100% authentic.
If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-4pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet