asked by
on 6/7/16Dear Madeline,
Thank you your feedback.
Please feel free to place the order for the item you like. We ship from China.
Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products.
If any question, please email to support@zaful.com. We will try our best to help you.
Best Regards
Zaful Customer Service
To be honest all their clothes are a rip off of someone else's designs, they use pictures of clothing from other companies and make fake copies that are of poor quality and the sizing leaves a lot to be desired. I would go up a size or two... But then again I will never order from them or any other site like this, due to bad experiences...
I can only speak from my experience, and I never did receive my products, and the company refused to reimburse me. They offered a little bit of store credit for their site, but I refused to risk buying anything else from them. I then started looking into the company and 99% of what people had to say was horrible. I would say this is a scam company and not to give them your business. You can get reasonably priced, cute cloths on legit sites.
I had an issue with poor quality clothing ordered from this site. I couldn't even wear the dress bc it was so poorly contstructed. Shipping took forever and I paid for extra fast shipping. They did refund the cost of dress but not the $10 shipping. So basically I paid $10 for a piece of material that I can't use. It is definitely risky since you know the history. I won't order here again.
I wouldn't do it, it's not worth it! I thought I wouldn't go through the trouble but I did. My issue with the items was that it looked nothing like the picture on the site. So if the price sounds too good to be true, it probably is! Just know you'll be making a donation to their site if you buy from them.
I would follow your intutition and refrain from ordering. The sizes are off, they change fabrics from the photos and sent meeting items - I ordered about $68 in goods, returned them at my own expense and never got a refund. They just send you endless questions, and questions you have already answered. I sent photos, I was very thorough. They are not ethical.
I would say general clothing is debatable. I ordered 3 bathing suits and kind of relied on the reviews as well. Shipping took 3 and a half weeks, I mean customer service does reply to you, but their responses are super vague and generic. Also, you get some type of points for doing reviews and everything is already inexpensive but they give you a discount too. Seems like it's hit or miss, but I had a decent experience.
I ordered clothes from this site after my friend ordered a swim suit that she loved, but this is the only good review I've heard
My personal experience was not good at all the clothes looked nothing like the pictures I must have spent about £20/£30 on just shipping them to me and back again it was a complete waste of money in my opinion
Ordered SHIRTS LAST FALL AND RECEIVED ALL. GOOD QUALITY ALTHOUGH WITHOUT TRACKING THE FIRST ONE WAS VERY SLOW. THEY SAID PEEK TIME WAS THE PROBLEM. ONE OTHER ORDER WAS OUT OF STOCK SO THEY CREDITED MY ACCOUNT (NOT CREDIT CARD) SO I DISPUTED CHARGE AND GOT CREDIT TO MY CC NEXT DAY. DON'T THINK THEY ARE A SCAM JUST A LITTLE SLOW ON CUSTOMER SERVICE BUT THE PRICES ARE GREAT.
If i were you, i wouldn't waste my money on this. It will only fir properly if you have a short torso, the material is quite thin, but i didn't go in the water in it so i can't say if it is see through or not, although i think it probably is. The fittings are all weird too, i needed a size up but then it fit me in places and not others. I would recommend purchasing a higher quality look-a-like from elsewhere.
They ship out of China, and the product won't look ANYTHING like what your seeing online. I wouldn't order anything from this site if I were you. It's a nightmare and what they are sending you (months later) is simply some cheap knock off of a real companies products. They are unwearable and nothing but a hassle and disappointment. There is a reason there are so many people saying the same thing on here, and it's because everyone is experiencing the same thing. Anything positive is probably someone from the company or someone being paid to write the review.
This place should be called "cheap clothes.com." The clothes are made to fit very small women, the sizes are cut small so order up in size if thinking about swimsuits. The clothes are shipped from China. The service is bad the shipping is slow and forget refunds or store credit. Dresses tend to be paper thin.
Hi Madeline
I have to say their clothing etc etc etc looks so nice online but it's a trap - i ordered a heap of stuff about a year ago & never ever again.
Only received half of what I paid for & what I received was nothing like the picture & sizing is shocking. Maybe just buy 1 thing & give a go - but I myself wouldn't go near em.
I liked one of the 3 bikinis I bought. Overall you may not have a bad experience but I don't think it's worth it simply due to the possibility you could get ripped off, be disappointed, or scammed. It also supports a company that constantly screws over their customers so there's that too. I'd rather spend extra money on a reliable company then save some money buying from a sketchy company but that's just me. Good luck!
I can only speak from my experience, which wasn't horrible compared to others. I received my items in a timely matter & they were exactly as pictured. Probably not compared to the quality we get here in the states but you basically get what you pay for. They ship from China, I received my items in a few weeks. Others might vary. But if you're feeling skeptical then you shouldn't risk it, I can't guarantee the same experience.
I'm not sure how ur experience will go, I know it will take a long time for the items to reach u Bc the products aren't located in US aparently. They saw my review on here tho, and have emailed me saying I get a refund... I hope my swimsuits come in soon. I have watched reviews on YouTube and the actual swimsuits seem to be good in person as well. Shipping time is just crap so as long as u don't need them quickly I would recommend
Here's what I understand from my experience. The catalogue pictures (which are ripped off from other sites and brands, btw) that they show of items are incredibly alluring and tempt you to want to buy something that looks so great for such a ridiculously low price. Until the internet and Chinese knock-offs we were used to buying things from catalogue pictures and being happy with the results. This has conditioned us to think it will be the same but it won't. Just remember, you get what you pay for. The materials, the construction are all dirt cheap knock-offs of beautiful designs that someone else went to the trouble to create, photograph, market and then sell for prices that reflect this amount of care. That is absolutely not the case with Zaful and these other knock-off sites. I know you're seeing a picture of an incredibly cute suit but just go back and read all these reviews and know that if you go through with this you will be throwing your money away.
I would do a TON of research on the items you plan to order. First, if available, check the reviews on the item. People tend to say what can be different from the picture and what they actually recieved. Second, check the size chart for each item you plan to buy. It tends to be very different for each item and even though you might wear a small their version of a small might not fit just right. Third, if what you're ordering had the option to check inventory I would order as soon as possible, waiting could mean that while your order is being processed the stock could run out and you will be left without an item. The site is shipping out of China so it does take a considerable amount of time to reach you. Typically two to three weeks. I bought three swimsuits. Because I'm tiny I had them altered by a seamstress and they now fit fine. HOWEVER because I didn't check the reviews on one of my swimsuits I didn't know before ordering that my item would be a more neon orange rather than burnt orange color. Zaful isn't entirely a scam you just need to do your research! Hope this helps!