Zazzle Questions & Answers

Here’s what consumers have asked with answers from Zazzle staff and previous consumers.

168 questions answered

33% answered in 1 day

Question:

How long does it take for "support" to respond to an email? How long does it take for "support" to respond to an email?

Answer:

Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?

By Zazzle S., Zazzle Support over a year old

See more answers (22)

Question:

I am wondering why it always says high volume calls i want rma# so i can get a account credit at this point maybe a refund? i have been waiting on the phone 40 minutes everyday trying to get a hold of someone. i keep getting the run around from customer support who can help me? I am wondering why it always says high volume calls i want rma# so i can get a account credit at this point maybe a refund? i have been waiting on the phone 40 minutes everyday trying to get a hold of someone. i keep getting the run around from customer support who can help me?

Answer:

I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.

By Sharon F. over a year old

See more answers (7)

Question:

Hi! do you offer any guarantees on your shipping options? Hi! do you offer any guarantees on your shipping options?

Answer:

You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

By Sharon F. over a year old

See more answers (4)

Question:

I need to contact a zazzle staff member. i have been trying for days, via emails and trying to call, to get the status of my order. i ordered it over a week ago and paid for 2-3 day shipping. how do i get in touch with someone to get answers? I need to contact a zazzle staff member. i have been trying for days, via emails and trying to call, to get the status of my order. i ordered it over a week ago and paid for 2-3 day shipping. how do i get in touch with someone to get answers?

Answer:

Good luck I haven't heard back from any of my inquiries either

By Response p. over a year old

See more answers (3)

Question:

Howaccurate is the shipping Howaccurate is the shipping

Answer:

Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.

By Denise B. over a year old

Question:

Let's say i want to get a customized phone case, how will the customization be done? Let's say i want to get a customized phone case, how will the customization be done?

Answer:

Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.

By Zazzle S., Zazzle Support over a year old

Question:

Hi i can not find the rsvp card that matches the wedding invites that i want can you help me? Hi i can not find the rsvp card that matches the wedding invites that i want can you help me?

Answer:

Hi I think you want this: http://www.zazzle.com/rsvp+cards

By Franck O. over a year old

See more answers (4)

Question:

How long does it take to manufacture a t shirt? How long does it take to manufacture a t shirt?

Answer:

I order about 20-40 shirts every 3 months since I use them for my online teaching. The service has always been excellent and I normally get my shirts within 10 days.

By Lazaro D. over a year old

See more answers (3)

Question:

Hi, i'm thinking about using zazzle to create my dad's birthday card. i need to use korean for the text. is that going to be a problem when printing? Hi, i'm thinking about using zazzle to create my dad's birthday card. i need to use korean for the text. is that going to be a problem when printing?

Answer:

Hi Sandra, Sorry about the delay on this! There should be no issue with printing it however there might be a slight issue with inputting the Korean language correctly through our design tool as text. Do you have a Zazzle account registered with us? We can assist you further if you can provide me with the e-mail address associated with it. Let us know if you require any further assistance, or if you would like to be reached out via e-mail personally. Kind Regards, Joe

By Zazzle S., Zazzle Support over a year old

See more answers (2)

Question:

How do the images hold up compared to how they look in the editor? How do the images hold up compared to how they look in the editor?

Answer:

Hi Colin, This can vary based on your image resolution, the product you are ordering and other various factors. For example, an image uploaded onto an invitation will transfer differently than the same image on a shirt. You are welcome to reference this link for more helpful information: https://help.zazzle.com/hc/en-us/articles/219861927-Creating-and-Uploading-Images-to-Zazzle Thank you, Tram

By Zazzle S., Zazzle Support over a year old

See more answers (2)

123456...20

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Zazzle Questions & Answers

How long does it take for "support" to respond to an email? How long does it take for "support" to respond to an email?

Hi! do you offer any guarantees on your shipping options? Hi! do you offer any guarantees on your shipping options?

Howaccurate is the shipping Howaccurate is the shipping

Let's say i want to get a customized phone case, how will the customization be done? Let's say i want to get a customized phone case, how will the customization be done?

Hi i can not find the rsvp card that matches the wedding invites that i want can you help me? Hi i can not find the rsvp card that matches the wedding invites that i want can you help me?

How long does it take to manufacture a t shirt? How long does it take to manufacture a t shirt?

Hi, i'm thinking about using zazzle to create my dad's birthday card. i need to use korean for the text. is that going to be a problem when printing? Hi, i'm thinking about using zazzle to create my dad's birthday card. i need to use korean for the text. is that going to be a problem when printing?

How do the images hold up compared to how they look in the editor? How do the images hold up compared to how they look in the editor?

Can’t see your question? Ask to get answers from the Zazzle staff and other customers.