I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.

Most likely. The long hold times are due to the fact that Zazzle uses a contract call center which has other clients in addition to Zazzle. So the agents are answering phones for Zazzle and probably at least 8 to 10 other companies. I emphasize that I don't know this for a fact as pertaining to Zazzle, but I used to work at a contract call center, and from that I came away with the impression that most companies use them and few companies set up a call center only for themselves. So I think it likely.

I also have had the same experiene every single time... at least 40 minutes.
"due to high call volume" really? All hours?...
I suspect it is because they have very few people on hand to answer the phones.
That is true of more and more companies... they want everything done through emails... well I have also written emails... I notice that they have chosen not to answer... only when it is convenient for them, will they answer...
I would stay away from this company... I have found out that there are other
Similar type companies.

I don't know this to be fact but I am pretty sure this company just isn't fully staffed or inadequately staffed. It took several emails for me to "speak" to anyone to get my RMA #. I was not happy with Zazzle from the moment I was charged ridiculous amounts of money for shipping for more then 1 item to the SAME ADDRESS, to the quality of the work, to the customer service. Then I was denied my return at first. Even though they advertise@satisfaction guaranteed". I had to dispute it but in the end, did receive a refund. The money spent here and the service provided forced me to leave my review. Which I rarely do when service is poor. I will say that the other items did look nice but was not worth the shipping or the aggravation. Good Luck!

On the Zazzle Homepage scroll down to the bottom and click on RETURN POLICY. Then scroll down to How To Request an RMA... and follow the instructions.

The phone will simply not work. They don't
Answer

I would email them. I have had quick responses via email. Just a suggestion.