Zazzle Questions & Answers

Here’s what consumers have asked with answers from Zazzle staff and previous consumers.

168 questions answered

33% answered in 1 day

Question:

My order # is 2309. i am supposed to receive my order tomorrow april 18th, 2016 however my app still shows in 'making' process. i am stressing, please advise! thanks much :) claudia fletcher 702-321-1505 My order # is 2309. i am supposed to receive my order tomorrow april 18th, 2016 however my app still shows in 'making' process. i am stressing, please advise! thanks much :) claudia fletcher 702-321-1505

Answer:

Hello Claudia, I am so sorry to hear you have not yet received your order. I will personally be looking into this and will contact you via e-mail. I look forward to assisting you further! Thank you, Christine

By Zazzle S., Zazzle Support over a year old

Question:

I have not received any shipment notification. i have been reading the negative reviews and slightly worried. I have not received any shipment notification. i have been reading the negative reviews and slightly worried.

Answer:

Hi Ivy, We are so sorry to hear that you have not received your order yet. Can you please personal message us your Order ID so that we may further assist? Thank you, Terri

By Zazzle S., Zazzle Support over a year old

Question:

Interested in finding out more about becoming a distributor. is this something i can do part time and still make money? i am a customer care coordinator guru, so customer care is top priority for me. however, after reading some of the disappointed customer reviews, i am wondering if a distributor has enough control over what our clients receive, or correcting issues. do you have any type of quality control process set up within your company for all orders going out? thank you for your time, signed, interested... . Interested in finding out more about becoming a distributor. is this something i can do part time and still make money? i am a customer care coordinator guru, so customer care is top priority for me. however, after reading some of the disappointed customer reviews, i am wondering if a distributor has enough control over what our clients receive, or correcting issues. do you have any type of quality control process set up within your company for all orders going out? thank you for your time, signed, interested... .

Answer:

Hi Sue, We at Zazzle handle the customer care and production part. We do have a place for people to either become a Maker, or a designer for our site. If any of those interests you, then you can read more about that here: https://maker.zazzle.com/ https://www.zazzle.com/sell/designers Thanks! Christine

By Zazzle S., Zazzle Support over a year old

Question:

Are the glitter laptop covers shiny? i am a little lost as the description says the glitter is not real glitter and is just printed Are the glitter laptop covers shiny? i am a little lost as the description says the glitter is not real glitter and is just printed

Answer:

Hi Shrestha, We do not have anything "glitter" as everything on the site is printed. So it will just be a print of an image that is of glitter. Thank you, Christine

By Zazzle S., Zazzle Support over a year old

Question:

I received my pickleball shoes today and i see the tops zip off. can the other tops be purchased separately? if so, how much in women size 9. I received my pickleball shoes today and i see the tops zip off. can the other tops be purchased separately? if so, how much in women size 9.

Answer:

Hello Shirley, Great question! Yes, you can purchase separate tops so that you can trade them out, however Zazzle does not currently offer just the tops. You can check out the Zipz website to see what they offer as well as the prices. Thanks, Terri

By Zazzle S., Zazzle Support over a year old

Question:

Why do you have such bad reviews? i was going to buy something for my sisters birthday but now i'm thinking not to. Why do you have such bad reviews? i was going to buy something for my sisters birthday but now i'm thinking not to.

Answer:

Hi Chiara, I understand your concerns and hesitation, but we do promise our customers 100% satisfaction. If you do decide to place an order with us, feel free to message us the order id number and we'd be happy to keep an eye on it for you! Thank you, Christine

By Zazzle S., Zazzle Support over a year old

Question:

I desperately need to send out 50th birthday invitations. how soon can they be done? veronika I desperately need to send out 50th birthday invitations. how soon can they be done? veronika

Answer:

Hi Veronika, Because we are a print on demand company, all of our products require manufacturing time prior to being queued for shipment. An order for custom invitations, generally takes 24 hours of manufacturing time. The earliest you can receive this with Express shipping if ordered today is the 30th. Our shipping deadlines page can help you better understand production and delivery times: http://www.zazzle.com/shipping+deadlines Thank you, Christine

By Zazzle S., Zazzle Support over a year old

Question:

We place an order back on december 20th for a tee-shirt - order id: 131-09120589-3234274. today is january 24, 2017 and we still have not received it. there is no phone number available to contact regarding this matter. please advise. thanks.

Answer:

Hi Denis, I sincerely apologize you have not received your order yet. I will reach out to you directly via e-mail to help resolve the issue. Thank you, Christine

By Zazzle S., Zazzle Support over a year old

Question:

I ordered a fleece custom blanket on january 2nd 2017, i was just wondering when it would be delivered to me? the confirmation number is 131-30835835-9213507. sincerely, brielle I ordered a fleece custom blanket on january 2nd 2017, i was just wondering when it would be delivered to me? the confirmation number is 131-30835835-9213507. sincerely, brielle

Answer:

Hi Brielle, We will have someone from our customer support team reach out to you via e-mail with the status of your order. Thanks, Christine

By Zazzle S., Zazzle Support over a year old

Question:

Please advise when i should receive my order placed on 16th december 2016 order no: 131-23677019-5970038 regards valerie bland Please advise when i should receive my order placed on 16th december 2016 order no: 131-23677019-5970038 regards valerie bland

Answer:

Hi Valerie, Someone from our customer support team will look into this and contact you via e-mail shortly about your order. Thank you, Christine

By Zazzle S., Zazzle Support over a year old

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