Zazzle Questions & Answers

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Here’s what consumers have asked with answers from Zazzle staff and previous consumers.

168 questions answered
33% answered in 1 day
Question:

Answer:

Hello Susan, Our main production facilities are located in California, and stamps take about 2-3 days to manufacture. We can definitely help you with placing your order to make sure you receive them on time! Please contact our customer service department for assistance. We can be reached at support@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Christine

By Zazzle S., Zazzle Support
Question:

Was supposed to get order yesterday or today and nothing no shipping info updated on the website so now im looking up your track record because this order will ruin thanksgiving

Answer:

Hello Latoi, I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for. After my conversation with you over the phone, I sent you an e-mail as well. Please respond back to that e-mail if you have any further questions and I'd be happy to help. I look forward to assisting you further! Thank you, Christine

By Zazzle S., Zazzle Support
Question:

Is it safe, i don't want all my money to be taken away!

Answer:

Hello John, Yes, our site is safe. If you feel more comfortable placing an order over the phone, please feel free to contact us. We can be reached at support@zazzle.com. Or, give us a call at 1-888-892-9953. Thanks! -Terri

By Zazzle S., Zazzle Support
Question:

Why can't i get into the payment site. it halts with no movement. i found the product in another site (etsy) with no hassle. sorry zazzle but you need to upgrade.

Answer:

Hello Beverly, I am sorry to hear that you were having trouble at checkout. This sounds like it may have been a browser compatibility issue. Please feel free to contact out support team if you have any other questions. We can be reached at support@zazzle.com. Or, give us a call at 1-888-892-9953. Thank you, Terri

By Zazzle S., Zazzle Support
Question:

I am planning to order my wedding invitation cards on zazzle - my biggest concerns would be: a) delivery time b) whether it will look like the product viewed online i'd really appreciate it if anyone could advise me on these matters. thanks, emily

Answer:

Hi Emily, Thank you for your questions! I feel it may be best to answer them via email, or over the phone, as the answers vary due to product type and design. Can you please DM us your email address? Thanks! -Terri

By Zazzle S., Zazzle Support
Question:

When is this order going to be shipped? according to my email, it was supposed to arrive by october 11. i still haven't received it. order id: 131-87218754-4185887

Answer:

Hello Jill, I am so sorry to hear that you have not received your order. I will look up your information and email you shortly. I recommend that you remove your order number from this inquiry, as this is for public view. Thanks, Terri

By Zazzle S., Zazzle Support
Question:

Hi! i am looking at your bridal shower and wedding invitations and am curious about the materials being used. for example, your white silk lace pearl jewel invitation, are the invitations actually made with the silk lace and pear jewel, or is is just printed that way? it's hard to tell from the photo. also, do you send samples?

Answer:

Great questions! All of our invitation designs are printed. Anything that looks like lace, jewels, glitter, etc, is all printed on the card stock you choose. Unfortunately, at this time, Zazzle does not offer free samples.

By Zazzle S., Zazzle Support
Question:

Answer:

Unfortunately, we do not have a toll free number for International callers. If you can please message us your email address, we can look up the email that you sent us! Thanks, Terri

By Zazzle S., Zazzle Support
Question:

What quality are the customized fleece blankets? are they thick or thin? soft? warm? pics are nice but want to know about quality?

Answer:

Thank you for your interest in our fleece blankets! Here is the product description listed on the product page: Available in 3 different sizes: Baby(30"x40"); Medium(50" x 60"); Large(60" x 80"). 100% buttery soft and cozy polyester fleece. Edge-to-edge sublimation printing in vibrant full color. Sturdy double edge stitching for a clean finish. Back color is off-white. Machine washable, gentle cycle, mild detergent. Tumble dry.

By Zazzle S., Zazzle Support
Question:

My question is about selling on zazzle. i am in canada so i would most likely open a zazzle canada account. will my product show to other countries and if so, will i receive a payment if they buy on their zazzles site. example zazzle usa or zazzle uk?

Answer:

This is a great question RG! Most of our products are available on all domains. If a customer buys one of your products of of (I. E) the US portal, after the stated time frame (in payments information) and the funds will be converted to your currency.

By Zazzle S., Zazzle Support

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