Zazzle Questions & Answers

Here’s what consumers have asked with answers from Zazzle staff and previous consumers.

168 questions answered

33% answered in 1 day

Question:

Just wondering where my order is. it has been almost 3 weeks and the party is going to be over before the invitations even come

Answer:

We are so sorry to hear that you have yet to receive your order. Can you please message us your order number or the email address on your account?

By Zazzle S., Zazzle Support over a year old

Question:

Is this a legit website do they come Is this a legit website do they come

Answer:

What can we assist you with?

By Zazzle S., Zazzle Support over a year old

Question:

You are telling me i gave the wrong address or something. when in fact i did not i just spoke with my bank. the payment has already come out of my account and you're telling me something about fraud. you gave me a number to call but it goes straight to some mans voicemail. what is going on?! You are telling me i gave the wrong address or something. when in fact i did not i just spoke with my bank. the payment has already come out of my account and you're telling me something about fraud. you gave me a number to call but it goes straight to some mans voicemail. what is going on?!

Answer:

Could you privately message us your order information, so that we may be able to further investigate this for you? Thank you and have a wonderful weekend.

By Zazzle S., Zazzle Support over a year old

Question:

Hi i wanted to buy a fridge magnet from zazzle. im living in dubai. can u tell me approx how long does it take for delivery? Hi i wanted to buy a fridge magnet from zazzle. im living in dubai. can u tell me approx how long does it take for delivery?

Answer:

Magnets can take 2-3 days to manufacture, and then depending on your shipping method, it'll take that amount of days to be received. For example, if you choose the Standard shipping method, it can 5-12 business days to be delivered.

By Zazzle S., Zazzle Support over a year old

Question:

Will the quality of an customized phone case be the same as the image shown in the site? Will the quality of an customized phone case be the same as the image shown in the site?

Answer:

Product Quality: The quality of the product should match the product details. We do offer 100% satisfaction guarantee with a return policy active 30 days after receiving. If you are not 100% satisfied, you may call or email our Customer Service and they will be happy to assist with a replacement, Zazzle store credit, or refund. Design Quality: Based on your design colors and placement, the quality may very. If you want to make sure the design/print of your custom phone case is good to go, you can give us a call at 1-888-892-9953, prior to placing an order so that we can go over it with you.

By Zazzle S., Zazzle Support over a year old

Question:

If i were to order a customized phone case, will the quality be the same as what the picture shows? If i were to order a customized phone case, will the quality be the same as what the picture shows?

Answer:

The quality of the product should match the product details. We do offer 100% satisfaction guarantee with a return policy active 30 days after receiving. If you are not 100% satisfied, you may call or email our Customer Service and they will be happy to assist with a replacement, Zazzle store credit, or refund.

By Zazzle S., Zazzle Support over a year old

Question:

Why is your shipping so high... much higher than vista print Why is your shipping so high... much higher than vista print

Answer:

Shipping is determined on the weight and where it is going. Please be sure you are ordering off of the correct portal. We also offer Zazzle Black for the US portal. This provides great savings. For more information, please visit www.zazzle.com/zazzleblack.

By Zazzle S., Zazzle Support over a year old

Question:

Hello, do i get a deal for ordering more than one of the same item? Hello, do i get a deal for ordering more than one of the same item?

Answer:

Depending on the product, you are able to receive a bulk discount. You may be able to see the percentage when you click on "quantity."

By Zazzle S., Zazzle Support over a year old

Question:

If i only buy one invitation will i be able to print them out at cvs or walgreens? If i only buy one invitation will i be able to print them out at cvs or walgreens?

Answer:

Unfortunately, no. Zazzle is a print on demand company.

By Zazzle S., Zazzle Support over a year old

Question:

I am graduating in a few days and i was about to order a gift for one of my teachers but looking at the reviews has made me very nervous. am i 100% guaranteed that i will receive the gift on time and in perfect condition? I am graduating in a few days and i was about to order a gift for one of my teachers but looking at the reviews has made me very nervous. am i 100% guaranteed that i will receive the gift on time and in perfect condition?

Answer:

Each manufacturing time is listed on the product page. Along with an estimated delivery date. Unfortunately, we cannot guarantee a delivery date.

By Zazzle S., Zazzle Support over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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