Zazzle Questions & Answers

Hello David, Our customer support team do their best to get to all our customers who call us in a timely manner. I have responded to both your reviews, and also sent you a follow up e-mail. Please respond back to those e-mails if you have any further questions. Thank you, Christine

Hello Stanley, This is a known complication that our technical team is aware of and working on. You can keep an eye on our designer forums for our latest update on the issue: https://forum.zazzle.com/technical Feel free to email us at social@zazzle.com if you have any other questions. Best, Christine

Hello J S, Unfortunately, shipping costs are determined at check out, so a mock order would be the only way. You don't have to enter your credit card information though. At check out, the first step is to enter the shipping and billing address and the next stage would be the shipping methods. Feel free to email us at social@zazzle.com if you have any other questions. Thank you, Terri

Hello Veronica, I am so happy to hear that you found an invitation that you like! Zazzle is a print on demand company, and unfortunately we do not offer digital invitations. We do have a Canadian portal if you are looking to place an order, www.zazzle.ca. Thank you, Terri

Hello Arnold, As long as you are signed into the correct portal (Zazzle.ca) the shipping prices you see at checkout are accurate. If you could privately message us your email, we can assist you further. Also, please keep in mind that the bag would be faux copper, and the illusion of copper would be digitally printed. Thank you, Terri

Hi Nancy, I understand your concern. Please know that anything you order on our Zazzle website, we promise 100% satisfaction guarantee. If you are not happy with it within 30 days of receiving your order or if you experience any further issues with your order, our great Customer Care team would be happy to assist you. Thank you, Christine

Hello Lorene, Invitations can typically take 24 hours to manufacture. Since we are a print-on-demand company, all of our products require a manufacturing time before we queue them up for shipment. We can never guarantee delivery as some variables (such as high volume orders, image complications, or adverse weather conditions) may extend the turnaround time and delivery. With that said, you should see an Estimated delivery date listed above the 'Add to Cart' button, along with a link for Shipping options. This will give you an idea on when you can expect your order. Thank you, Christine

Hi Daphne, We're very sorry you have not received your order! Could you send a private message with your Order ID number? Thanks, Amanda Zazzle Customer Support

Hello Elissa, This can depend on the product you're ordering as our products manufacturing time can vary. If you're on the product page of the item you want to order, you should see an Estimated delivery date listed above the 'Add to Cart' button, along with a link for Shipping options. This will give you an idea on when you can expect your order. Since you're shipping to Australia, please make sure you are ordering off our AU site, www.zazzle.com.au to avoid unwanted duties and/or taxes. You can find out more about shipping to Australia in our help center article here: https://help.zazzle.com/hc/en-gb/articles/219589388-Shipping-Info-UK-EU-Canada-Australia-New-Zealand Thank you, Christine

Hi Penny, Since we are a print-on-demand company, all of our products require a manufacturing time before we queue them up for shipment. We can never guarantee delivery as some variables (such as high volume orders, image complications, or adverse weather conditions) may extend the turnaround time and delivery. With that said, you should see an Estimated delivery date listed above the 'Add to Cart' button, along with a link for Shipping options. This will give you an idea on when you can expect your order. Thank you, Christine