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Zenni Optical has a rating of 3.5 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
This company does not typically respond to reviews
The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.
My glasses shipped 5 days ago. It took 6 days to get from Kentucky to Chicago. (did they walk?) Now they have been in Chicago 2 days, Even thought they emailed me and said they would arrive yesterday, they didn't. Now I have been told it will be 3-7 days to get from Chicago to my house which is 5 miles away, I could probably walk that distance 10 times in 3-7 days. I have ordered stuff from China that came faster. Never ever ever will I order from Zenni again. Their glasses are cheap, but you will die of old age before the arrive/
My glasses shipped 5 days ago. It took 6 days to get from Kentucky to Chicago. (did they walk?) Now they have been in Chicago 2 days, Even thought they emailed me and said they would arrive yesterday, they didn't. Now I have been told it will be 3-7 days to get from Chicago to my house which is 5 miles away, I could probably walk that distance 10 times in 3-7 days. I have ordered stuff from China that came faster. Never ever ever will I order from Zenni again. Their glasses are cheap, but you will die of old age before the arrive/
Tip for consumers:
how can it possibly take 3-7 days to go 5 miles?
Products used:
Glasses
Their eyeglasses are distorted and prescription is way off they are blurry and very small area of prescription.They have my glasses and my money and refuses to fix the prescription even though the representative admitted that the prescription is is in a smal field of visionI am out over $400
I have called and messaged several times regarding my last order. Was in store credited 1 pair of glasses after returning them. The company said the order was correct but they would give me a in store credit because not being happy. Regardless I told them something wasn't right with the glasses. Since then I took other pair to place my RX was written and learned the axis isn't correct either. Was told after calling I would get a return email. Never received and cannot even chat in now. I just want the correct lens or a complete refund. This has been since January. No one should have to go through this to be able to see.
Nancy Dunn
Tip for consumers:
Prescription on lens was incorrect.
Was checked by Vision works
Products used:
None
The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.
Products used:
Eye glasses.
I purchased single vision, glasses and sunglasses I am 100% satisfied with both pairs. Great for quality great pricing my three children also wear glasses and I will be ordering all our glasses from Zenni.
Products used:
Glasses
My husband and I each ordered a pair of glasses. Both prescriptions were totally wrong and the lenses and frames couldn't be any lower quality. My husband's glasses are way too small for his face. Both pairs are absolutely useless.
Products used:
None
My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was eitherunwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!
Products used:
Rimless glasses
Misleading. They do not make it clear that the glasses are made in China and ship from China. Their address and phone are American, which misleads people.
This is kind of a bait and switch operation.
Products used:
glasses
Worst prescription glasses ever. They were so far off there is no way I could ever wear these! Horrible fit! Never order from them again and they r making it difficult to get a refund. At this point I could care less if I get a refund. Would not recommend this place to anyone. I will never order anything from this place. A 1 star was overrated. There should b a minus 5 star
I purchased two prescription eyeglasses in 2022! The reason for two pair is to ensure that I have a backup. One of them have transition lenses the other doesn't. I purchase one pair in 2023 that pair last about 6 months and then one of the arms broke. I spoke to a rep before ordering new frames to transfer my lenses into and they confirmed that it will work. To summarize the lenses did not fit into the new frames of the same shape. I love ZENNI fashionable frames but will be sticking with LensCrafters from now on. If my frame break they'll replace or fix them. I was unable to get my lenses into the new frame. That was a bummer bye Zenni.
Tip for consumers:
Be completely aware that ZENNI return policy is very limited.
Products used:
Prescription transitional lenses with frame and regular script frames.
I got two pairs, one had wrong description and it was so small for my face and when I contacted them they apologized and they asked to send back the first pair but I have to pay for shipping the replacement one!
The other pair that I initially felt it was ok, I discovered I have to tilt my face to the left to be able to read otherwise it will be blurry …. Waste of money and time don't risk it they don't even deserve one star.
Products used:
Reading glasses
I love Zenni's frame options for the more avant gard styles. I have ordered twice from them. I paid last year for expedited (5-10 days) shipping and it took 16 days to receive my glasses. This year, I didn't pay because there really was no expedition of the order. I ordered Feb 11. On the 14th I received a notice they had been manufactured and were enroute to the distribution center. It has taken 8 days to arrive at the distribution center. I received a notice today 2/22 that a tracking number had been created but they haven't actually shipped yet. I suspect by the time they do, it will be approximately about the same time. If you need something right away, they are not great. I would recommend buying your staple at Costco or somewhere you can get them right away and just using Zenni as a fun back up since they are not reliable and the customer service when you inquire is flippant at best. Do not pay for expedited shipping. You won't receive them any faster for the $20 charge.
Tip for consumers:
Better navigation to the styles without having to read the blogs to find the options.
Products used:
Glasses
Vision is bad in 3 glasses, w fresh prescription. I got a pair solely for the blue transitions and they are light grey and don't go to full sunglass darkness
Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again
Products used:
Eyebuydirect
For fve years i've been using Zenni glasses and they've always been good, but this time around they were terrible, the prescription was wrong and the transitions lenses were like dark sunglasses. Returned for refund. Will use another vendor.
Products used:
Payne glasses equivalent.
Loved the glasses but the magnetic sunglasses that were included did not fit properly and ruined the lenses. It took beyond the 14 day return period to show up. They are now refusing to stand behind their product. That was the second set of glasses and I would have ordered more but since they do not stand behind their product I cannot do that. Buyer beware.
Products used:
Glasses
I used to LOVE Zenni, and now I HATE it! Prices have gone up dramatically. I used to be able to get tints on my glasses, and now there are no options for that. And they try to upsell you on all these expensive add-ons. And the chat help is a joke! Was a disappointment!
Shipping was fast, it was estimated 7-14 days and arrived in 9 days.My new glasses look great on me and feel good quality very happy with my purchase. Fits to perfection and are almost invisible. Love Zenni glasses.
Tip for consumers:
Sign up to be able to save your prescription and to later become a VIP with your purchases to get free shipping on your next orders.
Products used:
Zenni optical
*Rimless Glasses
This was my first/last time trying Zenni. Frames are cheap, but one of the prescriptions (ordered two same script diff frames everyday glasses) is off - super blurry. Been trying to get a refund for 3 days because they obviously got the script wrong. Their CS is very slow - wonder if they're trying to drag out process to the 14 day mark to avoid refund. Extremely annoying. Have been ordering glasses online for 10+ years, never had this much difficulty.
Products used:
two pairs of regular frames with prescription lenses
I bought prescription safety glasses that brought after using them less than a dozen times. Zenni refused to repair, replace or refund bc it was past their 30 day warranty. The side, ear peice of the frame should not have just snapped. Cheap product.
I ordered 2 pairs of glasses and paid extra for Rush delivery for an upcoming road trip. One pair was rushed and the other wasn't. I contacted Zenni to learn that they didn't offer Rush on the second pair, even though they accepted my payment for Rush delivery. I asked why they didn't tell me that at the time I placed the order, so I might have selected a different pair. No answer and no refund. Won't use these clowns again.
Products used:
Glasses
I've ordered two pairs of glasses from this company. Both were "metal" and snapped in the middle. Customer service chat is just AI and you can't get anyone to help you. They were not helpful as they cited their 14 day return policy.
Tip for consumers:
Customer service is an AI chat bot. Horrible service.
Products used:
Eyeglasses
Zenni refuses medical professional evidence they screwed up the Rx. Proof attached with Rx numbers supplied when glasses were ordered (top) and what Zenni sent (bottom). Then it took 5 days to get a return call.
Products used:
None
These glasses were such poor quality and broke within one day.
The company states that they are held together with filament(fishing line)
They will not refund, or take returns stating they can't sell the glasses again and PayPal says they arrived looking fine so will not cover.
Do not spend your money here.
Go to Clearly, they stand behind their product and you can return if there is a problem
Tip for consumers:
Shop at clearly.ca for actual service
Products used:
Glasses
Thank you for posting your Zenni review. We are sorry to learn that you are dissatisfied with your recent order. Zenni is usually known for our exceptional service, and we regret that we didn’t live up to those expectations here.
We also regret that your half-rim, rectangular, titanium, brown frame 137815, with a frame width of 133 millimeters, broke. Consequently, we apologize for any dismay you experienced as a result.
We are also sorry to confirm that a full refund is unavailable for this order, and we apologize for any dissatisfaction you experienced due to this matter, as well.
Insofar as you declined our offer of a free remake of these eyeglasses, we want to advise that we can issue either a full refund in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
Insofar as you are in Canada, you will not have to return the glasses to obtain one of these refund options. You may simply telephone Zenni Customer Service, at 1-800-211-2105, and provide your order number, o4487818732, to the customer service representative who answers.
Please advise of the refund option you prefer, and our representative will ask our lab to issue either the full store credit refund or the 50 percent PayPal refund.
You may also have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every Zenni page, or you may email us, at service@zennioptical.com, and in the subject line of the email please provide the order number, o4487818732. In the body of the email please advise of the refund option you prefer.
We hope to hear back from you soon, so that we may resolve this matter to your satisfaction.
Ordered Bifocals through these, biggest mistake of my life & time.
Requested Bifocal line to the half of lens, contacted my OD for help in filling the order to make sure as had the same issue with pair from him (which they fixed it & got me a new pair).
Not per my specifications & won't refund the Taxes paid too. Worst company to business with, buyers be aware.
Products used:
Eyewear
At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see a return label has been sent to you, and we are happy to assist you with any future orders if you decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media with any questions so we can better help you.
Gain trust and grow your business with customer reviews.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Hi. We are sorry that you cannot see well with your new glasses, and we apologize for the disappointment you may have experienced as a result. And thank you for posting your review, which gives us an opportunity to explain our policy regarding incorrect prescriptions.
If a customer contacts us about glasses that they believe were manufactured incorrectly, we typically request that the customer return the glasses to be inspected after confirming that the prescription and pupillary distance (PD) were entered correctly on the order. Having a third party inspection is not necessary, but if the customer has had one done, and wishes to send a copy of it along with their glasses, we will not refuse it and it will become part of our records; however, it will not be accepted in lieu of our in-house inspection. Once our inspection is completed, and if any errors are detected, Zenni will remake the glasses.
If our statements above do not align with what you experienced, we sincerely apologize, and we ask that you send us your order number via private message on this review site so that we may address this with the agent who assisted you and ultimately, take a closer look at your case to be sure that it is being handled with care. We hope to hear from you soon.