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Zoom

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Overview

Zoom has a rating of 3.0 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Zoom ranks 4th among Video Chat sites.

  • Service
    10
  • Value
    7
  • Shipping
    3
  • Returns
    4
  • Quality
    10

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1
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How would you rate Zoom?
Top Positive Review

“Transforming Learning with Zoom for Education”

SOUMYA RANJAN B.
4/23/24

Zoom for Education has revolutionized the way I teach and engage with my students. The platform's intuitive interface and robust features make it easy to conduct virtual classes, facilitate discussions, and collaborate on projects. I appreciate Zoom's commitment to education, as seen in its dedicated features for educators and students, such as breakout rooms, polling, and screen sharing. Moreover, the reliability and stability of Zoom's video conferencing technology ensure seamless communication and minimize disruptions during online classes. With Zoom for Education, I can deliver dynamic and interactive lessons that inspire learning and foster student engagement, whether in the classroom or remotely.

Date of experience: 4/22/24
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Top Critical Review

“Pathetic customer support”

Mohammed S.
6/12/20

Zoom charged me extra on my subscription. I've raised ticket# 6079967 and now ticket #6183874. I haven't yet heard back from zoom despite me continuously trying to get in touch with them for the past 1 week.

Date of experience: 6/12/20
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Reviews (26)

Rating

Timeframe

Other

Thumbnail of user weebgrill
Jamaica
1 review
0 helpful votes
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November 28th, 2024

Honestly Zoom is way too overated, it takes up alot of space for one, has a heavy bandwidth which prevents multitasking, the captions are small and the sizing cannot even be changed, somtimes it will unmute you or turn on your video auotomatically, it is constantly updating therfore taking up more space over time, it tends to glitch alot and require a large amount of wifi to perform properly Zoom is a great idea but is way too tedious and time consuming for it to work efficiently

Quality

Date of experience: March 13, 2019

Thumbnail of user soumyaranjanbehera100x
Armenia
27 reviews
0 helpful votes
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April 23rd, 2024

Zoom for Education has revolutionized the way I teach and engage with my students. The platform's intuitive interface and robust features make it easy to conduct virtual classes, facilitate discussions, and collaborate on projects. I appreciate Zoom's commitment to education, as seen in its dedicated features for educators and students, such as breakout rooms, polling, and screen sharing. Moreover, the reliability and stability of Zoom's video conferencing technology ensure seamless communication and minimize disruptions during online classes. With Zoom for Education, I can deliver dynamic and interactive lessons that inspire learning and foster student engagement, whether in the classroom or remotely.

Date of experience: April 22, 2024

Thumbnail of user surajmishra8306456121
Armenia
26 reviews
1 helpful vote
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April 23rd, 2024

Zoom for Webinars has become my preferred platform for hosting engaging and interactive online events. The platform's robust features, such as HD video and audio, screen sharing, and interactive polling, make it easy to captivate audiences and deliver compelling presentations. I appreciate Zoom for Webinars' scalability, allowing me to host events of any size, from small workshops to large-scale conferences. Moreover, the platform's analytics and reporting tools provide valuable insights into attendee engagement and behavior, helping me refine my content and improve future events. With Zoom for Webinars, I can connect with my audience in a meaningful way and deliver impactful presentations that leave a lasting impression.

Date of experience: April 22, 2024

Thumbnail of user jeepsinklerwkghu
Ohio
8 reviews
0 helpful votes
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March 23rd, 2024

Zoom has been a game-changer for remote work and virtual gatherings. Its intuitive interface and reliable performance make it the go-to choice for video conferencing. The ability to share screens, host large meetings, and utilize virtual backgrounds enhances the user experience. Zoom has truly revolutionized the way we communicate.

Date of experience: March 21, 2024

Thumbnail of user guillermomaripan41
Ohio
31 reviews
3 helpful votes
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March 22nd, 2024

Zoom has been a lifesaver for me, especially during the pandemic. Whether it's for work meetings, virtual hangouts, or online classes, Zoom offers seamless video conferencing with crystal-clear audio and video. The platform is easy to navigate, and features like screen sharing and virtual backgrounds add to the overall experience. Zoom has become an indispensable tool for staying connected.

Date of experience: March 20, 2024

Thumbnail of user baharabdulahad98
Pakistan
1 review
0 helpful votes
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November 11th, 2023

The interface is super simple, making it easy to jump into calls without any tech headaches. Plus, the video and audio quality are top-notch, making it feel like everyone's in the same room. Zoom's definitely my go-to for hassle-free online meetings! Highly Recommended.

Date of experience: November 10, 2023

Thumbnail of user andreaw156
Colorado
1 review
1 helpful vote
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August 14th, 2019

Zoom's vision for their product is innovative. We are always looking for ways to drive innovation at our company. The product and features are much more suitable for business dealing in virtual communications/meetings as well as adopting video into their processes. We don't encounter issues with the tool like we have with previous web meeting tools. Zoom is reliable, versatile and easy-to-use for virtual communications across the globe. Zoom is looking to the future of engagement and collaboration. Virtual Backgrounds is just one of the many cool features that Zoom offers to its users.

Date of experience: August 13, 2019

Thumbnail of user mohammeds119
India
2 reviews
3 helpful votes
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June 12th, 2020

Zoom charged me extra on my subscription. I've raised ticket# ******* and now ticket #*******. I haven't yet heard back from zoom despite me continuously trying to get in touch with them for the past 1 week.

Date of experience: June 12, 2020

Thumbnail of user tauseefs1
India
2 reviews
0 helpful votes
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December 4th, 2020

The best thing about zoom i found is the user interface. Easy to invite people via link and along with one click login it is quite good application for huge virtual meetings. Only con i came across is the glitchy video time to time when you are sharing screen while meeting. Otherwise the application is worth the money.

Date of experience: December 4, 2020

Thumbnail of user samb65049
Spain
2 reviews
0 helpful votes
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May 3rd, 2023

What I like most about using Zoom is its high-quality audio and video. Even with poor internet connectivity, Zoom can adjust the quality to ensure that you get the best possible experience. This is especially important for remote meetings where communication is critical, and poor audio or video quality can make it difficult to communicate effectively.

Products used:
The video calling app Zoom

Service
Value
Returns
Quality

Date of experience: May 3, 2023

Thumbnail of user jc1278
GB
1 review
1 helpful vote
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December 23rd, 2020

Try another platform quality of streaming has been down graded and if you purchase an additional option such as ability to host a webinar for more than 100 people you are stuck being billed for a year. Avoid

Date of experience: December 23, 2020

Thumbnail of user audreym202
New York
2 reviews
84 helpful votes
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August 10th, 2020

I use zoom a lot, with online classes and summer camp. It's about as good as any online video conferencing app can get. It's perfect- what more could you want? And all the extra parts- touch up your appearance, virtual background, turn upside down, it's amazing! It hardly ever glitches too. If you tried google meet or hangouts, you would see that zoom is the best option. You don't even have to pay! It's amazing. Must use!

Date of experience: August 10, 2020

Thumbnail of user kareno1117
New York
4 reviews
4 helpful votes
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June 29th, 2023

Zoom intersects our lives whether we want it to or not, so when it malfunctions and you do not pay for a Zoom account, you are screwed. My computer microphone is perfectly fine but it does not work in Zoom so any meetings or classes that are on Zoom, that I attend on my computer are defective experiences and they give no support. For people on the Zoom community who lost their mic during a job interview, as some have noted, this is truly a horrible bind. You can't reach them but they are in your face, in your life.

Tip for consumers:
Zoom is a platform most people online who attend meetings or classes must deal with at some point. Zoom is embedded into society but when they malfunction, you have no options. I took my laptop to a major national computer retailer that services all their products if one has a service contract, which I do have. There is nothing wrong with the mic on my laptop. They uninstalled and reinstalled Zoom and that did not help. I cannot be heard when participating in Zoomed classes or meetings

Service
Quality

Date of experience: June 29, 2023

Thumbnail of user sarahb1642
Belgium
2 reviews
1 helpful vote
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February 23rd, 2021

I used it several times during the pandemic and I'm very likely to use it again. No hick-ups, everything worked just fine. It did take me a moment to figure out how to schedule a meeting as I had to explain it to someone else in detail. But to be honest, it's easy, just dive in and you will be ok.

Tip for consumers:
Just dive in, you will be ok.

Service
Quality

Date of experience: February 22, 2021

Thumbnail of user derekc224
India
8 reviews
0 helpful votes
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March 11th, 2021

Zoom is the best option out there to use for video meetings or call. They let you use zoom for free for 45 minutes long. Picture and audio quality is always good if only you have stable internet connection.

Date of experience: March 11, 2021

Thumbnail of user lynxs
Philippines
14 reviews
23 helpful votes
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March 9th, 2021

Pretty useful for business and classes too, easy to use and very convenient to use in general. Most people prefer this platform as for using it as a mandatory way of teaching and communication for students and and other business virtual meetings.

Service
Value

Date of experience: March 9, 2021

Thumbnail of user linseao
Canada
2 reviews
1 helpful vote
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January 9th, 2023

I did not realize that purchases auto subscribed users. I learned this ONLY 3 DAYS after the unauthorized "subscription" period started.
Because of the error message on my zoom account "Your payment card on file has expired. Please update your payment method or you will lose access to your paid features in the future" - I assumed that not providing my updated card would therefore cancel my unbeknownst/unauthorized "subscription".
I then learned that Zoom uses a 3rd party to update account users credit card information which is unauthorized and I believe to be a breach of privacy and information.
It seems that all zoom cares about is getting as much money as possible and not the customers needs or happiness.
I created a ticket with zoom to get my account sorted (now on week 3) and Zoom billing department has made 4 attempts to charge my purchase card for a "subscription" I did know about or agree to for a plan that was underutilized and an amount I vehemently do not approve.

Tip for consumers:
Whatever plan you sign up for, you need to note that you will be auto-subscribed and even though you may be a minute after the subscription renewal date, zoom will make every attempt to get your money and not work with or help the customer.

Date of experience: January 9, 2023

Thumbnail of user m.safiullah.k555
Pakistan
6 reviews
5 helpful votes
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August 29th, 2022

Has excellent stability, accessibility, powerful screen-sharing tools, pizarras, diapositives, compatibility with virtual cameras, and uses additional software to enhance the user experience.
Due to online groups, conferences, classes, and even family reunions, it is the most crucial and necessary tool of this era. The world has changed, and Zoom Meetings helped us adjust to these new cMBIO.

Tip for consumers:
Zoom is fantastic overall!

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2022

Thumbnail of user micheller1006
Maryland
2 reviews
3 helpful votes
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November 24th, 2020

Most people love Zoom until they use it professionally. It's chockablock FULL of glitches. One would think that as well as they've done recently, they would invest some money in fixing the problems and hiring people to offer better customer support.

I actually asked for a demo SIX TIMES and never got an answer. I'll continue to use Zoom in the hopes they'll finally get their act together.

Date of experience: November 24, 2020

Thumbnail of user jaclynv4
Spain
1 review
1 helpful vote
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August 14th, 2020

Zoom lets me communicate with my parents on the easy way. Great audio and video quality, very very much better than the other option that I can't mention here...

Date of experience: August 13, 2020

Thumbnail of user starjumper935
Canada
1 review
0 helpful votes
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October 15th, 2023

Today, I tried to get into an important lecture but ZOOM decided to do an UPDATE and blocked me from the first 45 minutes of the lecture. I am outraged that ZOOM cares nothing about me as a customer! This has happened about 20 times in the past year, where I am trying to get into a very important ZOOM meeting and just as I try to get onboard, the ZOOM screen cuts in and does an UPDATE and tells me that I cannot stop the update. I end up missing most of my meeting! I literally cannot believe the positive reviews for this service! ZOOM has been a horrific experience for me. What kind of company deliberately disrupts the very meetings that it is supposed to facilitate -- ZOOM shows a ruthless and callous disregard for me as a user. All they care about is updating my service and ASKING FOR MONEY! I really despise ZOOM and I only use it because the lectures and meetings I attend are arranged by the instructors to be on ZOOM. I do NOT RECOMMEND ZOOM to any company or individual.

Products used:
All I have is the free client ZOOM service.

Service
Value
Quality

Date of experience: October 15, 2023

Thumbnail of user shellyg226
Canada
1 review
0 helpful votes
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October 30th, 2023

1st time in 3 + yrs I NEEDED their help!
3 weeks f-ing asking & speaking to Billing (to get a HUMAN) 4 agents and ALL of the played games with me! I was in TEARS... They read from scripts to "validate customer concerns" ALL of them just kept creating ticket after ticket. Refused to get me a Supervisor or do ANYthing I asked.
I warned in writing through email & verbally several time to NOT to charge my car. My renewal came up yesterday, and I was NOT contining until I got help.

ALL said:"I undersand." GOOD THEN - you better keep your word.
I TERMINATED MY ACCOUNT - and this morning saw that they renewed it.
#Zoom is garbage. Make a claim of credit card fraud if this ever happens to you. I've done just that!

Tip for consumers:
I was given a tutorial on Google Meets today. Also I discovered Zoho . Zoho is WAY better pricing than Zoom.

Quit Zoom and find a better deal.

Products used:
Zoom is NOT interested in helping you with your tech issues. JUST helping you pay them.

Service
Value
Shipping
Returns
Quality

Date of experience: October 30, 2023

Thumbnail of user 303803
Washington
1 review
0 helpful votes
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June 7th, 2023

I accidentally deleted my friend because I was messing around with participants and it won't let me message him now. IDK what happened. I need help. Zoom was great before this, though.

Tip for consumers:
No

Products used:
Zoom

Service
Quality

Date of experience: June 7, 2023

Thumbnail of user maryamjafar26
Pakistan
2 reviews
0 helpful votes
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November 26th, 2023

One of the best app i use very easy to use and communicate with friends also for office meetings
One of the best!

Service
Value
Shipping
Returns
Quality

Date of experience: November 26, 2023

Thumbnail of user kentj43
Idaho
3 reviews
2 helpful votes
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June 16th, 2021

Awesome video call website! Helps people worldwide! Awesome company that helped schools, businesses, and more!

Tip for consumers:
free video calls

Products used:
zoom app

Service
Value
Quality

Date of experience: June 15, 2021

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