Zulily
Questions & Answers

I am ordering shoes, do they run small?

Asked by Debra S. on 8/6/2016

32 Answers
darlene t.8/7/2016

I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Rhonda D.8/7/2016

Hi Debra, it depends where your shoes are coming from.Ive bought enough shoes from Zulily to know that a size 7 are made bigger, or smaller depending where there coming from.Ive gotten a few pair that were a little bigger but never smaller. Check out where your shoes are coming from, if you do have a problem once you've received them(ex too big)call their customer service they may send you a new pair or credit you.Ive been along time customer for that reason, their customer service is great. I hope this helped a little.
Ardath E.8/7/2016

I think what they represent as to size is accurate, however I'm sure it varies as to brand--I have ordered shoes from them but only a brand from which I already own and felt comfortable buying my known size.
Michelle M.8/8/2016

Yes, shoes run very small. I wear a size 8 and ordered a size 9 in a sandal, because I knew there was probably gonna be an issue, and my toes still hung over the tops. Very rarely is anything legit. I got Skechers from Zulily and after wearing for a few months they started shredding & falling apart & I contacted Skechers (cause I knew Zulily would not stand behind their sale) and Skechers refused the warranty them because of where they were purchased: Zulily. The 'name brands' they sell are knockoffs.
Mike B.8/8/2016

I wouldn't buy anything from Zulily due to the fact if you wear it especially shoes and they don't fit you can't return them. Also you are not ordering from Zulily they are the middle people. They get the shoes somewhere else.
Lisa S.8/7/2016

The one and only pair I purchased were not accurate n size at all. No returns... don't take a chance
Lexi T.8/7/2016

Yes- for my daughter I had to go about 1- 2 sizes up for every pair of sandals. I can't speak for all the brands that they sell, but it seems like every shoe fits about the same
angelmei K.8/7/2016

It depends on the brand. Check out the sizing chart. If you're not sure what your feet size is, I recommend getting it sized at a brick-and-mortar store where you find out how many inches or cm your feet length is. Then check it against the size chart listed and get the size that's the bigger of your 2 feet. When you shop Zulily, you have to know your size well in inches. I often buy different sizes based off their listed charts, and have not come across many errors. When I do, I petition hard with customer service and sometimes, they may allow an unworn item to be returned, but don't bet on it. If you have wide or narrow feet or you tend to have trouble finding comfortable shoes even when you go to a store in your local town, I would say, don't bother buying it through Zulily as you may end up being disappointed. As someone else mentioned: sometimes it's available for you to choose to buy it through the brand website instead (maybe a tad more expensive, maybe not) and typically you have the option to return.
Missy H.8/7/2016

They have different manufacturers. It depends on the individual ones. My daughter's shoes always fit well. I have ordered Clarks and 1 fit, 1 didn't. If it doesn't, you're out of luck. There are no returns for sizing issues. I give mine away or try to sell on our localswap.
Kris s.8/7/2016

Ha good luck. They run super small and some run super big.

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