Zulily Questions & Answers

Up to 8 weeks

I would suggest that you contact them on their posted customer service line. I have had excellent responses from them and they have been very reliable!

The number on their app went through last night but I found out by googling the number this morning (I forgot who I called on my phone log) that it's reported as a nuisance number online with calls about Safeway checks blah blah... no mention of Zulily. So maybe it's a phonebank handling multiple businesses, idk. They said they fixed my order but I guess we'll see. I hesitate to give you the number but it's the customer service number on their app: 1-888-640-8986

They do not take returns, but they might reimburse you

It will take up to 6 weeks

There is also a city named Ontario in Southern California, are you sure they didn't mean Ontario, California?

I have ordered from them for years and yes the products are the name brand they claim. Not sure where you are but I am in Ontario and shipping usually takes a month for me.

They have different sales every day. Sales only last for a couple of days. So the ankle boots could have been on sale but, the sale ended after a couple days. There is different brands on sale each day starting at 8am.

Quality control isn't Zulily's best qualities. I've bought tops that were prefect but I buy the same size in dresses and they are too small or too big. If they would hire someone good at making sure their merchandise is true to size, they will have a good site. I hope with there affiliation with QVC this will change. At least, I hope.

It depends where they came from. If it's from China, it will cost way more to return them then the shoes cost. I suggest finding some who can wear them. Give them as a gift or sale them. I've learned to watch closely where the items is going to be shipped from on all websites. I purchased a dress for my daughters wedding and needed to return it. I paid $150. To return it would have been $300 for export/import fees. Watch that.