Zulily Questions & Answers

I have received a coupled of broken or damaged items from Zulilly. When I called them they were very nice and helpful and either replaced or refunded my account. They also gave me $10 extra credit for the inconvenience.

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So thats scary cuz I ordered on the 6th of June and its still in process mode. I have heard so many horrible things about the site that I wish I wud have read the reviews first, anyway I will keep everyone posted

You should hi received a confirmation email within a few seconds. Call the toll free number for sure.

Sometimes they accept returns, they usually email a label and you take it from there... they check to see if there is an option for you to get the size you need also. If they do not want the item back, they ask if you can donate it. Call customer service, I have had 90% good experiences. The number is: 8886408986.

You don't have to- they just want you to to get access to your friend list. I set up an account through my email. I now have u subscribed because of their no return policy and poor customer relations b

They are doing nothing! Looks like they just do not care at all. It is unfortunate. I cannot understand why people still buying from them instead of boycotting them.

I've ordered from zulily for the past three years. In the past I bought one thing here and there. Never really happy but the items were okay. Recently I have been ordering clothes. They have a size chart with every item. The chart is usually, in my experience, totally off. Everything I have purchased for myself has been either too small or too big. I also decided, recently, to purchase clothes for my girls. While I have had very little luck with shoes for the girls, I've had about 50% good luck with clothes for them. I'd say many of the outfits that are inexpensive (like the little sets that are only 9.99 or so) are dollar store quality... maybe even what the dollar store sells... I've ordered a few more expensive, like $20+, outfits and the sizing was off. I also purchased a bag/purse and it came with a price tag on it. I paid a dollar less than the tag. Which, the site clearly states that the "strike through" price is not any actual reflection of the actual cost (basically). I've had okay customer service, two times when I've called the girls were helpful and nice. They refunded my account for the items that were either defective or completely sized wrong. I placed about 8 orders over a period of two weeks. I wouldn't recommend buying clothing... and also, Google the item before purchasing it from zulily. I've found many times... that zulily is not a bargain. Oh, the two girls that refunded me for my items said to just donate them to someone in need. They were great. I called yesterday and complained again and the lady was short and I have yet to see a reflection of any return for the items.

Yes, Taya. I've placed several orders between November 2014 and May 2015 (last order was yesterday). Have no problem with deliveries or quality/sizing of items bought, but have only bought known brands. On one order there was a cancellation of an item after placing the order. Zulily emailed me about the cancellation, with their apologies and a $10 credit to my account for future use. The cost of the cancelled item was also promptly refunded. My only concern, and it's only been since yesterday, is about the security of their credit card info. I've posted a question about this below.

I had the same experience. I placed 3 orders and read that it's one big scam. I called and cancelled. I didn't want to risk it.