• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
668
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (855)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user jb2592
New York
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Contacts arrived on time, however they expire within a year. Usually they have a longer expiration date. I have some from another retailer in which I have had and they expire in 2027. Probably will order elsewhere next time.

Thumbnail of user johnm14174
Texas
1 review
2 helpful votes
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August 23rd, 2024
Verified purchase
• Updated review

Don't care for the high service charge. Somewhat misleading! Post the actual price in the initial look.

Non transparency!
March 29th, 2024
Verified purchase
• Previous review

Deceptive pricing, not all charges shown on invoice before hitting send button. Showed $69 on page and I was billed $100.24.

Thumbnail of user jennifern1902
Illinois
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Delay with order as prescription from MD was not looked at correctly. I wasn't notified so caused significant delay in getting much needed order.

Thumbnail of user harleyg90
New Jersey
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Thank you 1800 contacts I have received my order I appreciate alot.
They are my prescription also so I'am very pleased with my order again thank you

Thumbnail of user terryr1342
South Carolina
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Amazingly enough, my lenses were not a stock item. 25 million lenses, but not mine. No biggie. Took a few extra days, but all is well.

Thumbnail of user jamesp5949
Texas
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Selected my lens, uploaded a photo of my prescription and bam lens by the end of the week at my door!

Thumbnail of user stephanieg2077
New York
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

My first time doing this, I expected to get confused, but was pleasantly surprised at how easy the process was.

Thumbnail of user pauld3524
Louisiana
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Quick, simple, fast. It's easy to upload your RX, place an order, and get contacts a few days later. Highly recommend!

Thumbnail of user christinab1707
Kentucky
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Easy to navigate to find what I needed and how quickly I received a response was great. Will be ordering again in the future.

Thumbnail of user cassandrab447
Washington
2 reviews
0 helpful votes
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August 18th, 2024
Verified purchase

I had a pleasant buying experience I was a little concerned with how long it took to receive my contacts. Overall a 4/5

Thumbnail of user marcor311
New York
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Didn't have my contacts like they promised had to order from their supplier and took longer than overnight delivery like i paid for

Thumbnail of user dannye181
Tennessee
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Easy To process website.help from online doctors to get new prescription...and got the correct contacts delivered on time.

Thumbnail of user elishab74
Utah
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I ordered the wrong lenses. The gal that helped me was very helpful with helping me find the right lenses

Thumbnail of user seriahg
Washington
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

My contacts arrived earlier than expected and were super simple to order. All I needed was a picture of my prescription and it was all set!

Thumbnail of user anah374
California
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I received them after I had left to my trip. That was very disappointed as I paid a 2 day shipment and received them two weeks after.

Thumbnail of user patrickg1326
Oregon
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

The order was mostly touchless, and exceeded my expectations. Delivery was spot on and the materials were clear. Great experience. Would order again.

Thumbnail of user heatherw1704
Arizona
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Once I had my prescription ordering online was easy. My lens were on backorder so I didn't get an accurate timeframe but I expected that

Thumbnail of user marcelop39
North Carolina
2 reviews
0 helpful votes
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August 16th, 2024
Verified purchase

The final total was a little hidden with the contact price, tax and shipping not adding up to the total apis. What is the hidden fee?

Thumbnail of user tinas1643
Georgia
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

On time excellent! Thank you¡!¡!¡¡¡¡!¡!¡!¡👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Thumbnail of user jodib477
Rhode Island
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Best prices! Easy process so glad I used them...will definetly use them again...there rebate was the most...hopefully that is as easy as get lenses was!

Thumbnail of user markys5
New York
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Before placing order there was no information on fees until after pushing that final placement order.

Thumbnail of user elyseh42
Arizona
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

So easy and cheap to get my contacts. Simple process and arrived quickly. I will be ordering from here from now on!

Thumbnail of user oscars401
Washington
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

First time buying from this website and I loved it will definitely be ordering more makes everything easier and cheaper than anyone else would recommend this website to anyone looking for contacts

Thumbnail of user adeleienh
New York
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Yuh we got it whoo hoo thank you guys so awesome! They delivered them and everything! And they did it!

Thumbnail of user patriciaj1972
New Jersey
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

All ended up fine and pricing was great but there was a delay in the delivery which was unexpected and a little inconvenient.

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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