• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user douge229
Florida
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Why do lens companies make it look like a cheap price only to add it in under processing fees
What a scam!
What processing cost that much?
Very shady

Thumbnail of user janicem1973
Missouri
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

I received my contacts in a timely manner. Very pleased. I will recommend this company to my friends.

Thumbnail of user nicolet1485
Canada
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

It would have been so helpful if I got a message saying that the contacts I ordered were discontinued I wouldn't have to wait 4 months knowing that.

Thumbnail of user susanh4768
Georgia
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

I give 4.5 out of 5 stars. Ordering process was excellent! Shipping a little costly and it was delayed. This was my first purchase with this company. I will order again & hope better delivery next time. Probably a supplier delay. And they did keep informed via email as to status.

Thumbnail of user summerw112
Mississippi
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

The contacts came in really fast which i loved because i was ready to get out of my glasses!

Thumbnail of user jenniferc5145
Alabama
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

It was super easy to order from here! I was able to enter my doctors name and they accessed my prescription and delivered it promptly.

Thumbnail of user avronm
New York
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Well done. Much satisfied. Customer service was fantastic. Glad I went this route for my contact lenses; I will go this route from here on out.

Thumbnail of user caitlynw49
California
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Easy to order and slightly cheaper, but definitely more convenient than picking up from my eye doctor.

Thumbnail of user pilaiporna
California
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

When I ordered I thought I got discounts right away but it was extra steps to take money back from you.

Thumbnail of user sherrif290
Ohio
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I DID NOT LIKE HOW THERE WAS NO BREAKDOWN OF THE ADDITIONAL CHARGES. SEEMS LIKE EXTREME HIDDEN COSTS.

Thumbnail of user hemir
Pennsylvania
2 reviews
0 helpful votes
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November 5th, 2024
Verified purchase

Not bad at all. Let me know when there was an issue and kept in contact with me.

Thumbnail of user sandraa2912
South Carolina
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

This is the place to go if you wear contact lenses you get quality at a great price

Thumbnail of user lisau900
Georgia
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Ordering was easy, received quickly, but wish it was clearer that the rebate is a VISA card, not money off or money back!

Thumbnail of user harryt417
Florida
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

This was my first time ordering with get lens.Lens arrived in a well packaged box, and in about two weeks.

Thumbnail of user kendram302
Texas
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

At first I was unsure but they were fast on shipping and the process was super easy

Thumbnail of user coaltono
South Dakota
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Simple to order and delivered in a timely manner. I will use this again in the future.

Thumbnail of user brendam2823
Kentucky
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I appreciated how easy it was to order. This was my first time so I was surprised how quick and easy the whole process was.

Thumbnail of user stephens3342
Pennsylvania
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Impressed by experience. Easy to order and clearly best prices. Delivered fast and followed up with me.

Thumbnail of user julieb3421
Washington
2 reviews
0 helpful votes
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August 26th, 2024
Verified purchase

Need to know where I can get my $75 rebate on my Visa card. Please send me information.

Thumbnail of user jacquelinet658
Texas
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I had some issues getting my prescription filled but one call to customer service and the issue was resolved. They were very kind when I spoke with them and the delivery was quick.

Thumbnail of user chaneys2
Maryland
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I received my contacts 2 and a half weeks after I ordered but they arrived perfectly(prescription and brand) and packaged so nicely. The price and the wait was the only annoying part about the experience.

Thumbnail of user joettam7
Michigan
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Easy to order and came very quickly. Now just waiting for the refund. If all goes through smoothly will definitely do it again.

Thumbnail of user rashidal11
Pennsylvania
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Overall good.
Quick check out and low price
Package should have been packed better for weather conditions

Thumbnail of user stephenw3314
Texas
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

It took a VERY long time to receive my order. I also believe I was overcharged by $20

Thumbnail of user sues1476
Illinois
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Great product, Awesome turn around time from order to delivery! Will definitely order from here again!

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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